Ensuring a fantastic service from booking to departure, our Customer Service Advisors are there to help our customers with any pre-holiday queries.
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Be there for our customers
As part of this team, you’ll be the first port of call for our customers. The friendly voice on the other end of the phone, answering queries and offering support whenever needed. Whether it’s dealing with amendments or cancellations, you’ll always strive to achieve shining standards of service for each and every call.
Agile Delivery Lead
Passenger Service Agent (Resort Flight Check-In) - Tenerife
Customer Service Team Leader
Our Team Leaders provide support, lead, coach and motivate our Customer Service Advisor teams to deliver a fantastic service at all times.
With oversight and management of service delivery, our Operations Managers are responsible for driving excellence across the Customer Service division.
You could work at our Head Office in Leeds, or even at home. Wherever you’re based you’ll be supported by a team of experienced customer services professionals.
We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.
At Jet2, we appreciate the hard work of our Customer Services team and reward excellent performance.
As part of our team, you’ll receive training so you can deal with our customers’ queries in the best possible way. This training will cover everything, from delivering our famously friendly service, to seeing queries through to the end. Our training will give you all the tools you need to deliver a VIP experience.
We Are One Team
News and Insights
Jet2.com and Jet2holidays announce major expansion for Summer 2023
Jet2.com and Jet2holidays have responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The companies are today announcing more...
Jet2.com keeps it in the family on International Women’s Day
A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Women’s Day, while giving an insight into their...