Ensuring a fantastic service from booking to departure, our Customer Service Advisors are there to help our customers with any pre-holiday queries.
Be there for our customers
As part of this team, you’ll be the first port of call for our customers. The friendly voice on the other end of the phone, answering queries and offering support whenever needed. Whether it’s dealing with amendments or cancellations, you’ll always strive to achieve shining standards of service for each and every call.
Latest opportunities
Legal Claims Handler
Resort Team Leader - Agadir
Passenger Service Agent - Agadir (AGA)
Customer Service Team Leader
Our Team Leaders provide support, lead, coach and motivate our Customer Service Advisor teams to deliver a fantastic service at all times.
Operations Manager
With oversight and management of service delivery, our Operations Managers are responsible for driving excellence across the Customer Service division.
Our locations
You could work at our Head Office in Leeds, or even at home. Wherever you’re based you’ll be supported by a team of experienced customer services professionals.
Our values
We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.
Rewards
At Jet2, we appreciate the hard work of our Customer Services team and reward excellent performance.
Training
As part of our team, you’ll receive training so you can deal with our customers’ queries in the best possible way. This training will cover everything, from delivering our famously friendly service, to seeing queries through to the end. Our training will give you all the tools you need to deliver a VIP experience.
We Are One Team
News and Insights
The importance of work/life balance
Kirsty Garwood is our Talent Acquisition Coordinator from the Head Office Talent Acquisition team. Here Kirsty talks about the importance of work/life balance as well as her own experiences. To...
A new starter’s guide to getting the most out of a new job
Anna Mitchell is part of the Talent Sourcing team for Head Office and Commercial teams. She has written previous blog posts on Updating your LinkedIn Profile: How to get noticed,...
Finding the right company for you – Researching Company Culture & Values
Matt Walkley is the Talent Acquisition Partner for our IT and Technology teams in Head Office and has 18 years of recruitment experience covering IT, Finance and Education. Here he...