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Be there for our customers

As part of this team, you’ll be the first port of call for our customers. The friendly voice on the other end of the phone, answering queries and offering support whenever needed. Whether it’s dealing with amendments or cancellations, you’ll always strive to achieve shining standards of service for each and every call.

Latest opportunities

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In-Flight & Retail Revenue Trading Manager

Leeds City Centre Permanent View and apply

Passenger Service Agent - PMI

Palma Mallorca Permanent Intermittent View and apply

Customer Service Agent - Santorini Airport (JTR)

Santorini Fixed Term View and apply

Customer Service Advisor

Ensuring a fantastic service from booking to departure, our Customer Service Advisors are there to help our customers with any pre-holiday queries.


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Customer Service Team Leader

Our Team Leaders provide support, lead, coach and motivate our Customer Service Advisor teams to deliver a fantastic service at all times.


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Operations Manager

With oversight and management of service delivery, our Operations Managers are responsible for driving excellence across the Customer Service division.


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Our locations

You could work at our Head Office in Leeds, or even at home. Wherever you’re based you’ll be supported by a team of experienced customer services professionals.

Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.


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Rewards

At Jet2, we appreciate the hard work of our Customer Services team and reward excellent performance.


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Training

As part of our team, you’ll receive training so you can deal with our customers’ queries in the best possible way. This training will cover everything, from delivering our famously friendly service, to seeing queries through to the end. Our training will give you all the tools you need to deliver a VIP experience.

We Are One Team

News and Insights

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Jet2.com and Jet2holidays announce major expansion for Summer 2023

Jet2.com and Jet2holidays have responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The companies are today announcing more...

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Trading Update

Download and read Jet2 plc’s latest trading update.

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Jet2.com keeps it in the family on International Women’s Day

A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Women’s Day, while giving an insight into their...

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