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Always on hand to help

Our 24/7 Customer Operations team are key to our award-winning customer service. Assisting and Jet2holidays customers during their trip, the team implement our company welfare policy and support our overseas Customer Helpers. They also have direct contact with our customer helpline for additional advice. So if you are keen on customer service and problem-solving then you’ll fit right in.

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Customer Operations Advisor

Our Jet2holidays colleagues within Customer Operations are responsible for delivering fantastic customer service and support to our customers throughout their holiday 24 hours a day, 7 days a week.

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Customer Operations Controller

Provide support, coaching and guidance to our Coordinator colleagues as well as manage escalations and provide guidance to our in-resort teams around the clock.

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Customer Operations Duty Manager

Our Duty Managers supervise our 24/7 operations team, ensuring we deliver the highest standards of service to our customers and colleagues in-resort.

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Our locations

Our Customer Operations teams support both our airline and holidays customers. Working as part of our holidays team you would be based from home, but if you join our airline team you would be based at our office at Leeds Bradford International Airport.

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Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.

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We love to reward hard work and dedication, which is why we offer our employees an excellent benefits package.

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We Are One Team

News and Insights

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CV Tips from the Recruitment Team

Here is the first part in a series of articles written by our experts in the Jet2holidays and Recruitment Team. The first is written by our Talent Acquisition Manager,...

Read More and Jet2holidays announce major expansion for Summer 2023 and Jet2holidays have responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The companies are today announcing more...

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Trading Update

Download and read Jet2 plc’s latest trading update.

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