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Always on hand to help

Our 24/7 Customer Operations team are key to our award-winning customer service. Assisting and Jet2holidays customers during their trip, the team implement our company welfare policy and support our overseas Customer Helpers. They also have direct contact with our customer helpline for additional advice. So if you are keen on customer service and problem-solving then you’ll fit right in.

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Customer Operations Advisor

Our Jet2holidays colleagues within Customer Operations are responsible for delivering fantastic customer service and support to our customers throughout their holiday 24 hours a day, 7 days a week.

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Customer Operations Controller

Provide support, coaching and guidance to our Coordinator colleagues as well as manage escalations and provide guidance to our in-resort teams around the clock.

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Customer Operations Duty Manager

Our Duty Managers supervise our 24/7 operations team, ensuring we deliver the highest standards of service to our customers and colleagues in-resort.

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Our locations

Our Customer Operations teams support both our airline and holidays customers. Working as part of our holidays team you would be based from home, but if you join our airline team you would be based at our office at Leeds Bradford International Airport.

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Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.

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We love to reward hard work and dedication, which is why we offer our employees an excellent benefits package.

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We Are One Team

News and Insights

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The importance of work/life balance

Kirsty Garwood is our Talent Acquisition Coordinator from the Head Office Talent Acquisition team. Here Kirsty talks about the importance of work/life balance as well as her own experiences. To...

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A new starter’s guide to getting the most out of a new job

Anna Mitchell is part of the Talent Sourcing team for Head Office and Commercial teams. She has written previous blog posts on Updating your LinkedIn Profile: How to get noticed,...

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Finding the right company for you – Researching Company Culture & Values

Matt Walkley is the Talent Acquisition Partner for our IT and Technology teams in Head Office and has 18 years of recruitment experience covering IT, Finance and Education. Here he...

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