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The key to VIP customer service

From designing and delivering engaging training courses to forecasting call types, volumes and shift requirements, these teams play an important part in the journey of our Call Centre colleagues.

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Our Contact Centre training colleagues are there to support our colleagues to deliver VIP customer service on every call. From designing and delivering engaging coaching and training courses, to supporting colleagues in their roles, you will play an important part in the learning journey of our Contact Centre colleagues.

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Forecasting & Planning

This future-focused team are responsible for planning resource requirements and demand profiling across our multi-channel contact centre. Providing insight and recommendations, this team help drive our contact centre operational performance and efficiency.

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Real Time

Our Real Time team are responsible for ensuring effective service level management across the contact centre, through monitoring and reporting on current call volumes, advisor activity and schedule adherence, to ensure we react to change effectively and optimise resource.

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MI (Management Information)

Our team of analysts are on hand to provide information, insight and analysis across the contact centre, supporting with business strategy decisions and making recommendations for operational improvement.

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Our locations

If you join our Training, Planning and MI team you would be working from home as part of a team of experienced training and real time professionals.

Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.

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At Jet2, we appreciate the hard work of our teams and reward excellent performance.

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We Are One Team

News and Insights

Please swipe to see more... and Jet2holidays announce major expansion for Summer 2023 and Jet2holidays have responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The companies are today announcing more...

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Trading Update

Download and read Jet2 plc’s latest trading update.

Read More keeps it in the family on International Women’s Day

A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline,, are today (8th March) celebrating International Women’s Day, while giving an insight into their...

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