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The key to VIP customer service

From designing and delivering engaging training courses to forecasting call types, volumes and shift requirements, these teams play an important part in the journey of our Call Centre colleagues.

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Our Contact Centre training colleagues are there to support our colleagues to deliver VIP customer service on every call. From designing and delivering engaging coaching and training courses, to supporting colleagues in their roles, you will play an important part in the learning journey of our Contact Centre colleagues.

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Forecasting & Planning

This future-focused team are responsible for planning resource requirements and demand profiling across our multi-channel contact centre. Providing insight and recommendations, this team help drive our contact centre operational performance and efficiency.

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Real Time

Our Real Time team are responsible for ensuring effective service level management across the contact centre, through monitoring and reporting on current call volumes, advisor activity and schedule adherence, to ensure we react to change effectively and optimise resource.

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MI (Management Information)

Our team of analysts are on hand to provide information, insight and analysis across the contact centre, supporting with business strategy decisions and making recommendations for operational improvement.

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Our locations

If you join our Training, Planning and MI team you would be working from home as part of a team of experienced training and real time professionals.

Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.

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At Jet2, we appreciate the hard work of our teams and reward excellent performance.

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We Are One Team

News and Insights

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The importance of work/life balance

Kirsty Garwood is our Talent Acquisition Coordinator from the Head Office Talent Acquisition team. Here Kirsty talks about the importance of work/life balance as well as her own experiences. To...

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A new starter’s guide to getting the most out of a new job

Anna Mitchell is part of the Talent Sourcing team for Head Office and Commercial teams. She has written previous blog posts on Updating your LinkedIn Profile: How to get noticed,...

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Finding the right company for you – Researching Company Culture & Values

Matt Walkley is the Talent Acquisition Partner for our IT and Technology teams in Head Office and has 18 years of recruitment experience covering IT, Finance and Education. Here he...

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