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Delivering VIP Customer Service

You’ll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. You’ll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service.

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Customer Service Administration Support

Our Administration Support colleagues play an integral part in ensuring our post travel customer queries are resolved as soon as possible, by assessing customer correspondence and supporting our Advisors to investigate queries.

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Customer Service Executive

Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query.

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Customer Service Team Leader

Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management.

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Customer Service Manager

Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with our SLA’s and service standards.

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Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.

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At Jet2, we always strive to reward the amazing work of our colleagues. It’s something you can benefit from in your role.

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Our locations

If you joined our Customer Service Team you would be working from home.

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We Are One Team

News and Insights

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CV Tips from the Recruitment Team

Here is the first part in a series of articles written by our experts in the Jet2holidays and Recruitment Team. The first is written by our Talent Acquisition Manager,...

Read More and Jet2holidays announce major expansion for Summer 2023 and Jet2holidays have responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The companies are today announcing more...

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Trading Update

Download and read Jet2 plc’s latest trading update.

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