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A friendly voice to help

Combine a friendly tone with expert advice and what do you get? Our home-based Travel Contact Centre team. Always striving to achieve shining standards of service on every call, our travel experts take direct calls from customers, travel agents and groups of nine or more, answering queries, offering support and helping them to book our award-winning Real Package Holidays™. We’re dedicated to excellent service, which is why we’re open 364 days a year!

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Travel Advisor

Our Travel Advisors take customer sales calls and are there to help our customers with any pre-holiday queries, delivering a fantastic service from booking to departure and offering guidance to ensure we find the perfect Jet2holiday for our customers.

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Team Leaders

Our Team Leaders take responsibility for leading, coaching and motivating our Travel Advisor teams to deliver fantastic sales and service to our all-important customers.

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Team Managers

With oversight and management of service delivery, our Managers drive performance and departmental strategy, oversee our Team Leaders and support our senior management team in driving excellent across our Travel Sales and Service teams.

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Our locations

Our Travel Contact Centre teams are home based.

Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.

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At Jet2, we appreciate the hard work of our Travel Contact Centre team and reward excellent performance.

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We Are One Team


We want our customers to receive excellent service, which is why we make sure all our Travel Contact Centre colleagues receive excellent training. From company process to tone of voice, we want you to be travel experts, fully equipped to deliver assistance and advice on all booking requests. This way, our colleagues are happy and so are our customers.

News and Insights

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