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Always on hand to help

Our 24/7 Customer Operations team are key to our award-winning customer service. Assisting Jet2.com and Jet2holidays customers during their trip, the team implement our company welfare policy and support our overseas Customer Helpers. They also have direct contact with our customer helpline for additional advice. So if you are keen on customer service and problem-solving then you’ll fit right in.

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Customer Operations Advisor

Our Jet2holidays colleagues within Customer Operations are responsible for delivering fantastic customer service and support to our customers throughout their holiday 24 hours a day, 7 days a week.


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Customer Operations Controller

Provide support, coaching and guidance to our Coordinator colleagues as well as manage escalations and provide guidance to our in-resort teams around the clock.


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Customer Operations Duty Manager

Our Duty Managers supervise our 24/7 operations team, ensuring we deliver the highest standards of service to our customers and colleagues in-resort.


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Our locations

Our Customer Operations teams support both our airline and holidays customers. Working as part of our holidays team you would be based from home, but if you join our airline team you would be based at our office at Leeds Bradford International Airport.


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Our values

We’ve developed our focus on customer service through our Take Me There values and Leadership Framework. And we focus on delivering these values at all times.


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Rewards

We love to reward hard work and dedication, which is why we offer our employees an excellent benefits package.


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We Are One Team

News and Insights

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Finding the right company for you – Researching Company Culture & Values

Matt Walkley is the Talent Acquisition Partner for our IT and Technology teams in Head Office and has 18 years of recruitment experience covering IT, Finance and Education. Here he...

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Updating your LinkedIn profile: How to get noticed

Whether you’re aiming for career advancement, networking opportunities, or simply showcasing your skills, keeping your LinkedIn profile updated is key! Anna Mitchell is a Talent Sourcing Specialist here at Jet2.com...

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LinkedIn hints & tips from the Talent Acquisition team

Jen Clegg is the Talent Acquisition Partner for some of our Commercial teams in Head Office and has 8 years of recruitment experience covering IT, Corporate & Customer Service. Here...

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