recognised by Which? for record on delivering refunds

As well as continuing to receive prestigious Which? Recommended Provider status for AirlinesWhich? have today recognised for having the best record on delivering refunds during the pandemic.

This latest recognition comes on the back of Which?’s annual Best & Worst Short-Haul Airlines Survey, which is based on the experiences of over 1,300 paying customers who have flown in the past two years. The full results can be found here: 

As well as having the best record on delivering refunds, scored highly across a number of other measures in the survey, including punctuality, cabin cleanliness, customer service, value for money and covid precautions. On the back of that Which? confirm that is the only short-haul airline to be recognised as a Which? Recommended Provider for Airlines, saying: “At a time when some airlines were making sworn enemies of their customers, received its highest-ever customer score.”

This success comes on the back of the company’s continued investment into delivering a VIP experience. This service includes friendly flight times and a generous 22kg baggage allowance through a flight-only booking with Customers travelling with Jet2holidays and Jet2CityBreaks get to experience flights as well as in-resort Customer Helpers, transfers, free child places and ATOL protection. and Jet2holidays have continued their customer-first strategy throughout the pandemic, winning praise from customers, consumer organisations, media, and independent travel agents for how they have looked after customers affected by programme changes.

Steve Heapy, CEO of and Jet2holidays, said: “The past two years have been the most challenging in history for the entire travel industry and the way different companies have responded will be remembered for a long time. We are very proud to have been repeatedly recognised for the way we have looked after customers and independent travel agents, and there can be no better measure of how well we are doing than the views of the consumer champion Which? and their members. After so much hard work, we are incredibly proud to be recognised as a Which? Recommended Provider once again. If customers travel with us, or if their plans have to change, we have done the right thing by them.”

He added: “With travel returning to normality, our track record for looking after customers means that we are really benefitting from the strong return in demand. We know that customers want assurance more than ever, and as Which? point out in their research, our standards of customer care exceed other short-haul airlines.”