and Jet2holidays are both Praised Again for Pandemic Response

Our strategy of doing the right thing for customers during the pandemic has once been recognised, this time by the Daily Telegraph.

In an article headlined “In praise of Jet2, and the other travel companies having a good pandemic”, we were highlighted for how we have communicated with customers and provided refunds without a fuss.

Responding to a customer who gave us glowing feedback after he was given a full refund when his holiday was cancelled, the Daily Telegraph’s consumer correspondent wrote:

“Among the hundreds of emails from readers complaining about the difficulties of securing refunds, we have received praise for a small number of companies.

Top of the list are, indeed, and Jet2holidays, which have kept up contact with customers and given refunds without a fuss. Jet2 was voted best short-haul airline by readers in the Telegraph Travel Awards last year, and customer service is clearly a priority.”

Customer service is indeed a huge priority, and nothing will stop us from putting it at the heart of everything we do.

We are very proud of this approach, and it has seen us win praise from customers, consumer organisations, media, and independent travel agents for how we have looked after customers during the pandemic.

This includes ranking as the best travel firms for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by (MSE). In addition, was recognised as the only UK airline to promptly provide refunds without significant backlogs, following a review by the UK Civil Aviation Authority (CAA).

We would like to thank everyone for their feedback, as well as their patience and understanding during this most uncertain of times.

To read the article, which is behind a paywall, click here: