The core principles of our business are to be family friendly, offer value for money and provide fantastic service, so each of our customers “has a lovely holiday”. Our trophy cabinet proves this formula delivers success!
Jet2.com, the third largest UK airline, has a history that spans over 30 years. We changed our name to Jet2.com before our first leisure flight from Leeds Bradford Airport to Amsterdam in February 2003.
Things really took off for us from here – we carried 360,000 happy passengers in that first year! Our continued success over the years now means we’ve now expanded to twelve UK bases.
Jet2holidays, our holiday operator, has gone from strength to strength since it’s launch in 2007. It is now the UK’s largest tour operator, welcoming more than 6 million customers on a Jet2holiday in the most recent year. The enduring success lies in giving customers great choice, great value, and ultimately great service.
Jet2.com, the leading low cost leisure airline, is launched! After the success of our chartered service, we announce that the first Jet2.com flight will take off in February 2003.
Dart Group plc purchases a further eight Boeing 737-300QCs. We also purchase a fourth Airbus A300-B4 for cargo. Jet2.com opens for business on 11th December 2002. It sells 12,000 seats online within the first 24 hours!
Jet2.com operates its first flight from Leeds Bradford to Amsterdam on 12th February 2003. Following the success of its first route, Jet2.com expands to operate routes to Alicante, Amsterdam, Barcelona, Malaga, Milan Bergamo, Nice and Palma. We purchase a further eight Boeing 737-300s too.
Fowler Welch and Coolchain combine forces to form Fowler Welch-Coolchain.
Jet2.com flies its 500,000th passenger in March 2004, then welcomes its one millionth passenger in September 2004. Already aiming to expand, we’re on course to begin flights from both Belfast and Manchester airports.
Our air deliveries are still going strong, as Channel Express secures a long-term contract to be the leading aircraft provider of the Royal Mail.
With 1.3 million passengers flown in the 2004/2005 financial year, Jet2.com spreads its wings to Newcastle, Blackpool and Edinburgh, adding up to six UK bases in total.
Jet2.com also buys its first Boeing 757-200 aircraft with a capacity of 232 passengers. Dart Group plc shares are transferred from Official List to AIM on the London Stock Market and we sell Benair for £5.1m.
Channel Express (Air Services) Limited changes its name to the catchier Jet2.com Limited – over five million passengers have now flown with the airline. To meet this extra demand, we buy ourselves six more Boeing 757-200 aircraft.
Fowler Welch-Coolchain buys local competitor R.F. Fielding Cheshire Ltd and Dart Group plc splits its shares by 4 for 1, so there are now 134 million ordinary shares in issue.
Dart Group plc adds a third string to its bow, with the launch of Jet2holidays, offering customers and travel agents “Package holidays you can trust.”
It’s good news for Fowler Welch-Coolchain too, as the Federation of Canary Islands Growers (FedEx) renews its five year contract with the company.
Jet2.com announces it flew more than 4 million passengers in a single year. It’s a great way to mark the airline’s fifth anniversary, in a year that also sees us introduce the myJet2 loyalty scheme.
Fowler Welch-Coolchain makes several sprightly upgrades to its operations, including the complete redesign of its Paddock Wood warehouse facility.
Dart Group plc wins the ‘Enterprise IT Solution of the Year’ at the Channel Network Awards, beating Selfridges and Coca Cola in the process.
Fowler Welch-Coolchain launches a new website that offers improved navigation, with interesting new content and captivating images.
Jet2.com launches East Midlands from May 2010 and Jet2holidays launches its first holiday brochure – a real thing of beauty.
Steve Heapy joins from MyTravel as Jet2holidays’ Chief Commercial Operating Officer. His expertise proves to be vital, as Jet2holidays goes on to grow under his guidance.
Fowler Welch-Coolchain expands its business even further, purchasing a 500,000 sq. ft ambient distribution centre at Heywood, Greater Manchester. Meanwhile, Jet2.com welcomes its 20 millionth customer onboard.
We also take ‘pride’ in safely flying 13 lions from a Romanian zoo to a new 10-acre enclosure in Yorkshire Wildlife Park. Later, Jet2.com launches at Glasgow Airport.
Jet2.com can really say it has made it in Newcastle! The Tyne is all ours as we achieve our ambitious plans of being the North East’s biggest leisure carrier.
Jet2holidays expands its hotel portfolio even further in 2011, releasing two bumper brochures within the year and launching an entirely new range; Indulgent Escapes, which offers a bold new approach to luxury holidays.
Fowler Welch-Coolchain enjoys a year of expansion, opening new satellite depots at Alconbury and Newton Abbot.
Jet2.com has a winning start to the year by scooping ‘Best Short Haul Airline’ at the Travel Weekly Globe Travel Awards, beating bmi, British Airways, easyJet, Iberia and Lufthansa.
Jet2holidays celebrates five years since its launch, with passenger numbers increasing by a whopping 500%. We also launch ‘Take Me There’, a training programme to ensure Jet2.com and Jet2holidays colleagues have the know-how to create an even better experience for our customers.
Steve Heapy is promoted to Chief Executive Officer of Jet2.com and Jet2holidays, Gary Brown joins us as Executive Director and Group Chief Financial Officer, and Philip Meeson becomes the Group’s Executive Chairman.
Jet2.com scoops ‘Best Short Haul Airline’ at the Globe Travel Awards for the second year running, a great way to celebrate our 10th birthday. Many of our colleagues make the move to the new 6,500 square metre offices at The Mint in Leeds, as we employ more than 1,500 staff in Yorkshire.
Jet2.com makes a swift return to winning ways by scooping the ‘Best Short Haul Airline’ for the third year in a row at the Globe Travel Awards 2014. We see the launch of our spectacular £9.5 million state-of-the-art Training Centre in Yorkshire, complete with three flight simulators. we roll out our new mobile responsive Jet2holidays website.
We welcome more than a million happy customers on a Jet2holiday in the financial year 2014-2015. Jet2holidays also becomes the only European holiday operator to offer an innovative new baggage service, Resort Flight Check-in.
Jet2.com launches the Onboard Together programme to stamp out anti-social behaviour onboard. Plus, we’re ready to expand again, acquiring 30 new Next Generation 737-800s from Boeing between 2016 and 2018.
At Jet2holidays, we notch up 1.2 million customers in a single financial year and we now employ over 5,000 colleagues across the UK and overseas.
There’s also big news for Jet2.com, as we’re delighted to launch the sale of flights from our 8th and 9th bases, Birmingham and London Stansted, we open our new 6,000 square metre Manchester Hangar and, on 15 September 2016, our first brand new Boeing 737-800 aircraft comes home.
Jet2.com is proud to be ranked the UK’s top airline on TripAdvisor and the UK’s Most Loved Airline on Skytrax.
We’re delighted to announce the momentous news that Jet2holidays is now the UK’s second biggest tour operator. The latest ATOL data published by the Civil Aviation Authority shows that in the 12 months to September 2018, we are licensed to carry 2.94 million passengers. That’s a huge increase of 660,000 passengers compared to the previous 12 months!
It’s always the aim of Jet2.com and Jet2holidays to treat every customer as a VIP. That’s why we’re all smiles when Jet2holidays gets a customer satisfaction score of 84.8% in the UKCSI benchmark, placing 4th out of 250 companies and the highest ranked tour operator. Jet2.com is the highest ranked airline too, with a customer satisfaction score of 82.4%.
Jet2holidays wins Best Short Haul Operator for the second year running at the Globe Travel Awards. We also win Best Trade Friendly Brand, and are voted by customers as Favourite Short Haul Operator. Jet2.com scoops Best Short Haul Airline for the fifth time in seven years. The airline has more to celebrate on 12 February, as it marks 15 years of flying. Over 60 million customers have enjoyed our friendly low fares since our first flight back in 2003.
Our industry recognition continues as Jet2.com wins Best Airline – UK and Best Low-Cost Airline – Europe for the second year running at the TripAdvisor Travellers’ Choice Awards, and also wins Best Economy Class – Europe. Our reviews on TripAdvisor make us 7th in the Top 10 Airlines of the World too. Meanwhile, Jet2.com & Jet2holidays are awarded Travel Brand of the Year 2018 at the Which? Awards.
At the start of the year, we’re delighted to scoop four accolades at the Travel Weekly Globe Travel Awards. Jet2holidays wins Best Short Haul Operator for the third year running, as well as Best Trade Sales Team. Jet2.com was voted Best Short Haul Airline for the sixth time in eight years, and the Jet2.com & Jet2holidays CEO, Steve Heapy, wins the prestigious Outstanding Achievement Award.
We also mark a major milestone when we take delivery of the last of 34 brand new Next Generation 737-800 aircraft from Boeing – taking the number of aircraft in our fleet to 100!
In early 2020, Jet2.com and Jet2holidays face the biggest, most unprecedented scenario in its history. The rapid global spread of coronavirus (Covid-19) forced border closures and lockdowns that brought the world to a standstill. Despite cancelling flights and holidays, we’re recognised as the best UK airline and tour operator for how we treat our valued customers. Furthermore, the Civil Aviation Authority (CAA) acknowledged Jet2.com as the only UK airline to process and promptly provide Covid-19 refunds without significant backlogs!
Following the sale of Fowler Welch, our Distribution and Logistics business, Dart Group plc now trades as Jet2 plc. Speaking of growth, we launch our tenth UK base – Bristol Airport!
The Covid-19 pandemic continues to disrupt the travel industry, with recommenced flying from 24 June. But despite the challenges, we stay true to our customer-first approach, and both Jet2.com and Jet2holidays earn more praise and win further awards from bodies such as Which? and Feefo.
In September, we released our sustainability strategy as we plan to become “one of the leading brands in sustainable air travel and package holidays”. We announce the purchase agreement of 57 new Airbus A321neo aircraft.
Jet2.com and Jet2holidays are ranked the UK’s best in the industry for customer service, according to the latest UK Customer Satisfaction Index (UKCSI).
On top of that, Glassdoor, the worldwide leader on insights about jobs and companies, calls out Jet2.com as the number one airline in the Best Places to Work in the UK in 2022. We mark National Apprenticeship Week by announcing more than 70 new apprentice positions.
Plus, in April, we take to the skies with our inaugural flights Athens, Sardinia and Sicily. Which? name Jet2.com and Jet2holidays as Travel Brand of the Year 2022 at their Travel Awards. In October, we build on our existing relationship with Airbus and announce the purchase 35 new Airbus A320neo aircraft!
It’s “cheers to 20 years!” for Jet2.com, which celebrates its 20-year anniversary since its inaugural flight to Amsterdam from Leeds Bradford Airport. Another major milestone is accomplished by Jet2holidays, as the latest ATOL data published by the Civil Aviation Authority rank us number one tour operator in the UK.
The company’s UK bases map also grows once more, with Liverpool John Lennon Airport as our 11th airport. Plus, we add self-handling at Newcastle and Bristol airports. We welcome the delivery of our first Airbus A321neo aircraft, which provides a 20% reduction in fuel and carbon emissions per seat versus our fleet average. September sees former Senior Independent Director Robin Terrell replace Philip Meeson as Non-Executive Chairman of Jet2 plc. We also open The ROC (Retail Operations Centre), a multi-million-pound centre and the first of its kind in the UK aviation industry. This allows us to stock, manage and distribute millions of in-flight retail products for customers to enjoy on their well-deserved flights.
In January 2024, Jet2holidays provides almost £650,000 of apprenticeship funding to support independent travel agent partners in developing the next generation of talent in their stores. This includes roughly £500,000 in apprenticeship levy funds, after a fantastic response to the Appoint an Apprentice scheme.
We go on to receive four accolades at the Travel Weekly Globe Awards. For the eighth consecutive year, Jet2holidays is recognised as Best Short-Haul Operator, scooping up the titles of Best Trade Sales Team and Best Trade-Friendly Brand. These celebrate our 20-strong trade team and commitment our independent travel agency partners. Jet2.com beats other well-known airlines to be named the Best Short-Haul Airline too.
The latest Customer Satisfaction Index (UKCSI) ranks Jet2.com and Jet2holidays as industry leaders. Jet2holidays places joint sixth out of 200 brands for customer service, achieving a score of 84.2 – and the only company in the ‘Tourism’ section in the top ten. Jet2.com earns a customer satisfaction score of 83.5 and makes number 11 in the list of top companies.
Two days before the first flights commence from Liverpool John Lennon Airport, Jet2.com announces its 12th UK base, Bournemouth Airport. Given its history as the original home of Channel Express, the predecessor of Jet2.com, it feels somewhat full-circle. Flights and Jet2holidays from Bournemouth will begin in February 2025 and we’ll operate a Summer 2025 programme to 16 destinations.
In November 2024 Jet2.com announced its 13th UK base, London Luton Airport. Flights and Jet2holidays from London Luton will begin in April 2025, and we’ll operate a Summer 2025 programme to 17 destinations
