Reporting into the Purchasing and Sales Performance Manager – In-Flight Retail, the Senior Sales Performance Executive is responsible for the liaison between In-Flight Retail and the Cabin Crew Community, training and coaching on all areas of In-Flight Retail requirements and targets.
In this exciting new position, you will work with Learning & Development Specialists to design sales and service training content for 3 day new entrant cabin crew courses, including the production of both pre-course e-learning and classroom training materials. You will also deliver one day new entrant sales and service follow-up training (Feedback Courses) for new Cabin Crew after an initial few weeks of operating on line. Designing and managing the on board service delivery standards and flows, you will amend and issue the Service Delivery Handbook for Cabin Crew containing the company standards for service timings, order of service, trolley set up, mandatory service PAs and mandatory service onboard. You will develop and issue all communications relating to In-Flight Retail - service changes, product updates, new season launches, procedural reminders, instructions and feedback. You will also manage and support sales performance at base with regular sales communications and updates to Base Management Teams. There will be regular coaching flights in support of Cabin Crew identified as requiring additional guidance or training to improve their sales performance, confidence or to look at the top performers and identify best practices. You will budget, plan and deliver all In - Flight Retail Sales Incentives including design of mechanics, communication, sourcing prizes and executing awards events within established budget. Supporting and developing a Team of Cabin Crew Sales and Service Trainers and helping consider, agreeing and planning the tactical deployment of this team to maximise results is vital to the success of this role. You will hold responsibility for all activity relating to the onboard computers – operating procedures, crew education and management of assets.
In addition you will build and maintain the Spend Per Head (SPH) Analysis system on a monthly basis, closely monitoring sales performance against target by base.
To be successful in this role you will ideally be from a Cabin Crew/Training background within the airline industry as the job holder must quickly establish credibility with the Cabin Crew Community. You will be results focussed and driven, with the energy to motivate others to feel the same. You will be able to take initiative and act with confidence under your own direction. As this role is exceptionally fast paced you will adapt and respond well to change and manage pressure effectively. You will need strong communication and negotiating skills to build a network of contacts as you progress. As this is a this is a remote working positionand the travel involved is extensive, you must be flexible and hold a full UK driving license to be considered.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!