Meet The Team
Resort Customer Helper
I joined Jet2holidays in February 2017 as a Resort Customer Helper in Beautiful Benidorm!
I was looking after 10 hotels in the beginning but have moved to a new location in Benidorm called Magic Robin Hood. I have helped to oversee some big improvements.
As a Customer Helper it is always nonstop including welcome meetings, daily hotel visits and assisting our customers with any queries or problems they encounter ensuring they have a lovely holiday!
I love my team, I have my memory wall in the Service Centre which has grown over the season and each week I add images that the team send me as well as images that I capture.
As the Summer season closed I took on the role of Team Leader in November for our new winter Contact Centre based in Benidorm with very exciting times ahead.
I love Jet2holidays because there is so much opportunity for promotion and personal growth. I have found my true vocation.
I've been working for Jet2.com for nearly 3 years now. I started my career in November 2015 as a First Officer on the B737-800 having left a Flight Operations based role with my previous employer and I am now a Captain on the B737-800 fleet based in Glasgow.
As a Captain for Jet2.com, I am responsible for the safe and efficient conduct of the flight. Ensuring that we're on time, working efficiently as possible and most importantly, ensuring the safety of all of our customers and crew. However, I have to stress that this is definitely not a 'solo' role and it certainly wouldn't be possible at all without the hard work of our excellent Flight Deck and Cabin Crew Teams in the aircraft and all of the Jet2.com Teams on the ground.
Working in the Flight Crew role puts you in close working contact with a lot of different Teams during the course of a normal day. I really enjoy meeting and working with all of these different colleagues who are working hard to help us get our job done. The flying is fun and sometimes a challenge, the views are amazing, but it's the people we have working for us that make it the great job it is.
I joined Jet2.com to try and improve the quality of family life at home. Moving here has allowed me to achieve this, far exceeding my initial expectations. The company is strong in terms of the business and the colleagues that work within it and the brand name is growing bigger every day. The flying from Glasgow is a good mix of Long and Short flights from 2 to 5 hour sectors on an ever growing list of routes to all over Europe and beyond. I can honestly say that this has been the best career move I've made.
Station Manager Alicante
In 2007 I joined Jet2.com as a Supervisor Agent, before advancing to Duty Manager in 2008, and then becoming Station Manger in 2010.
My responsibilities include managing and motivating my Team, finding cost effective solutions, efficient staff rostering, operational planning, monitoring security procedures and making quick tight deadline decisions, all whilst providing excellent customer service. It is a full-on role and I enjoy the challenges I face every day.
I revel in the working environment, and appreciate the atmosphere of the Airport and the atmosphere that our customers create. I take pleasure in ensuring our customers get to and from the aircraft safely, and seeing that they are happy to be enjoying their holidays.
Airside Operations Manager
I joined Jet2.com in February 2010 and currently I am the Airside Operations Manager in Manchester.
I am accountable for the airside operations here at Jet2.com with a team of over 200 colleagues. We ensure the smooth running of the operation, liaising with service providers and key stakeholders to provide an efficient service to enable our customers to Have a Lovely Holiday.
Over the last 8 years I have held a number of roles, starting as part of the Sales desk, moving onto Supervisor, Duty Manager and Senior Duty Manager before my current role.
Here at Jet2.com we have a strong team, who support each other and are dedicated in giving our customers the best experience. Everyday is different and the service we deliver is something to be proud of.
I have received great support from the company and the coaching and development given has been superb. If you like providing the best customer service and love to learn in a fast paced environment then this is the company for you.
Executive Assistant to the Directors
In 2012 I joined Jet2.com as an Admin & Facilities Administrator. In 2013 I became a Ground Operations Planner, and then promoted to Executive Assistant to the Directors in 2015.
I currently work in a team of 4 and between us we support 14 Directors. We work closely with the Jet2.com, Jet2holidays& Dart Group Directors to provide administrative support, taking away the day to day routine and enabling them to make the best use of their time and focus on key business needs. This can range from managing diaries, booking travel, arranging key conferences and ensuring urgent documents are signed and processed in time. It's an extremely rewarding job and I love seeing the excellent achievements that the company continues to make - I look forward to seeing more great results in the future, as the company continues to expand!
I love working within the Executive Assistant Services Team, as we are 'One Team' and work well together to achieve great results. Between us we have extensive knowledge of the business and know who key people are (both internal & external) and fully understand the business aims and objectives. We are here to ensure things run smoothly and effectively at all times.
We motivate each another and are always on hand to help each other out, especially as we work to very tight deadlines. No day is ever the same.
Jet2.com and Jet2holidays is a great place to work as there is always a constant buzz and the travel industry is ever changing. This can be anything from new aircraft deliveries and new destinations or bases being announced! I've spent most of my career working in the travel industry and nowhere else that I have worked has shared the growth, progression and excitement of working here!
Senior Telephone Interviewer
I joined Jet2.com in January 2015 as a Telephone Interviewer before being promoted to Senior Telephone Interviewer in March 2017.
We receive 1000's of applications every year and I am responsible for the screening and telephone interviewing of suitable candidates for our large volume campaigns (Cabin Crew, Ground Operations and Jet2holidays Overseas Operations Teams), as well supporting the recruiters with individual roles. As a senior, I also provide coaching and training to the Telephone Interview Teams both here in the UK and Overseas.
One of the best things about working in my team is that we are the first point of contact for candidates. As a Senior Telephone Interviewer, I am there to answer any questions candidates have and give a great first impression of the business. Within recruitment we are a really close knit team and we work together to support each other and lend a hand which is important when we get into the peak of our recruitment campaigns!
My colleagues work together, not only in my team but across the wider business in the UK and Overseas to make sure we are able to deliver the VIP customer experience. We put the customer at the heart of everything we do here at Jet2.com and Jet2holidays.
Trainee Service Analyst
I joined Jet2.com in July 2016 as a Trainee Service Analyst.
As a Trainee Service Analyst, my role reports to the Application Service Delivery Manager - IT Services. I work closely with the rest of the IT Service Management Team across a range of environments from Service Design and Transition to Infrastructure and Hardware configuration. I am involved in the delivery, availability and support of multiple business critical systems which impact key areas such as Engineering, Operations Control, Crew Control, Ground Operations, Contact Centre and Safety. In addition, I assist to manage the resolution of all non-eCommerce issues including escalation to appropriate senior management. I work with a team of brilliant and supportive colleagues who have contributed to my growth and that of the team since I began here at Jet2.com and Jet2holidays. Every day at work is unique and I look forward to each day and new opportunities. Working at Jet2.com and Jet2holidays also provides me the opportunity to advance my IT and Service management skills to the next level.
Customer Service Team Leader
I started with Jet2.com and Jet2holidays as a Customer Service Executive on the EU261 Team, who deal with flight delays. I was promoted to Customer Service Team Leader in December 2016, after 8 months of being with the business.
As a Customer Service Team Leader, it is my job to ensure that things are put right for our customers on the rare occasion that they go wrong. We pride ourselves on being friendly and professional and it is our aim to ensure that our customers have an overall positive experience with Jet2.comand Jet2holidays. I am one of four Team Leaders, and my team is made up of Customer Service Executives and Customer Service Administrators. Each team is Destination based, and along with my team, I look after all Canaries based correspondence. I liaise with both customers and other areas on a daily basis to ensure that all correspondence is dealt with appropriately and to ensure that we offer the best possible resolution for our customers.
I enjoy working in the Customer Service Team as no two days are the same - we see a great range of correspondence from our customers and it's always good when we can resolve an issue. We ensure, through our correspondence, that the customer has a positive view of Jet2.com and Jet2holidays. I also enjoy liaising with other areas of the business, we speak to everyone from Ground Ops to Hotel Managers to Marketing and it's great to have these working relationships. My colleagues in Customer Service are all fab too and the support from Management is amazing.
I love my time at Jet2.comand Jet2holidays as on a personal level, everyone is pushed to ensure that they meet their potential. Every colleague I have met whilst working here has been friendly and approachable and there really is a positive working atmosphere. Although I have only been with the business a relatively short period of time, it's great to see that it is rapidly expanding and that hard work pays off!
I've been an employee at Jet2.com for just over 12 months. I joined the company as an Aircraft Mechanic shortly after Jet2.com acquired the hangar at Manchester and as a result I've been lucky enough to see the whole branding process take place.
The typical duties of an Aircraft Mechanic are to carry out the maintenance of the Jet2.com and Jet2holidaysfleet safely and efficiently. Maintenance is carried out on both scheduled and unscheduled (AOG) inputs, these vary from light A-Checks to heavier C-Checks through the winter.
I'm currently a temporary Lead Mechanic but prior to my employment with Jet2.com, I was an Aircraft Mechanic at Monarch Aircraft Engineering Ltd.
The guys here in the hangar are great. We work long days and often unsociable hours which is why it's so important to have a good sense of humour. The work load varies from day to day so it's reassuring to know everyone is willing to lend a helping hand when needs be.
Jet2.com is a great company to work for, the Dart Group is so diverse and it's guaranteed that no 2 days at work will be the same. So far my experiences within Jet2.com are that of friendly working environments, the willingness to invest in training to help grow their colleagues and the fast paced environments that we face.
I hope to continue my career with Jet2.com. The approachability and encouragement of the management made me realise my ability and I now want to challenge myself.
Travel Services Manager
I joined the Company initially on a temporary contract working in Manchester. Within 6 months I was offered a full time position as a Crewing Controller and a year later I was promoted to Crewing Supervisor. In July 2013 I was promoted to Travel Services Manager.
Having worked in aviation for the past 23 years I really feel at home working for Jet2.com. The Company is very much a people Company and has a really good future ahead of it. There are always opportunities for progression.
I manage a team of 8 Travel Service colleagues who oversee the Travel Service and Business Travel requirements for all Air Crew and Jet2.com colleagues. We ensure that all Hotel and Transport arrangements have been managed and booked in line with our cost conscious approach.
My role as Travel Service Manager is great as I thrive working in the Operations environment and love to meet different people which I get plenty of opportunity to do with all the potential business clients and internal colleagues I liaise with. Each day is different and presents a new challenge which keeps the work varied and exciting.
General Manager - Overseas Western Mediterranean
I joined Jet2holidays in November 2016. I am responsible for the West Mediterranean for Jet2holidays Overseas Operations which involves strategic planning, securing future budgets, resource planning, leading a team of Regional Managers and responsible for the overall customer service promise and delivery to ensure our customers are receiving only the highest standards in service from the moment they arrive into Destination.
I have worked in the travel industry from the age of 16 years old and lucky to have gained experience in many different sectors from retail, overseas operations, ecommerce and airports.
Working as part of the Overseas Operations team is not only exciting and rewarding, it is also upbeat and a great environment to work in that leaves you wanting to do only the best to push the whole Team and ourselves forward with a One Team approach. I strongly believe I am working with some of the best people in the industry where we all encourage each other to deliver with not only the customer in mind but also the brand and company overall.
Working for Jet2.com and Jet2holidays is truly motivating for me as an individual. It is extremely fast paced, dynamic and challenging where you have to consistently think out of the box, giving the ability to be creative to achieve objectives. Having worked for various travel companies I can be very confident in saying Jet2holidays have the customer at the forefront of decisions which ensures we deliver package holidays you can trust.
Destination Manager - Tenerife
I joined Jet2holidays in 2015 as a Resort Customer Helper before becoming the Destintation Manager for Tenerife in 2017.
As the Destination Manager for Tenerife, I look after a team of over 70 colleagues, ensuring we deliver industry leading customer service across the island for our valued customers at over 100 hotels. I am responsible for the resource planning, training and delivery of our award winning customer service and the ensuring the operational management runs as efficiently as possible.
I love the 'Work as One Team' spirit that flows from the teams here. There is such a varied team from all different backgrounds and I enjoy how we all work so well together.
There is a lot of variety in my role and no two days are ever the same here at Jet2holidays, they are a fantastic company to work for and are always willing to help our colleagues in achieving their careers aspirations through training and development.