Meet The Team
B757 Training Manager - Flight Operations
I joined the Company way back in 2000. That was when we were Channel Express and I joined as a First Officer on the F27 based in Bournemouth. When the Company acquired the first two B737 aircraft in 2001, I transferred fleets and moved to Stansted. Shortly after this time Jet2.com was launched and I changed base again to fly out of Leeds Bradford International Airport where I have been ever since. I gained my Command in 2004 and by 2005 I became a Line Training Captain. Following transferring Fleets to the B757 in 2006, I was lucky to be selected for a Type Rating Instructor qualification and shortly after this a Type Rating Examiner. In 2011 the position of B757 Training Manager was advertised and I felt this to be my natural progression.
Working within the Flight Operations Team, my role is to ensure that the standard of all pilots and instructors on the B757 Fleet are maintained in accordance with Company and regulatory legislation. As the position suggests, I am involved in co-ordinating the required training for all B757 pilots and instructors, be it new joiners to the business or Senior Training Captains. Naturally, I assist in recruitment and evaluation of new pilots.
No two days are ever the same. For example, in a short period of time, my duties have ranged from operating a flight to Newark, New Jersey, to examining in the simulator and working in Low Fare Finder House arranging training courses. The list goes on!
I am proud to be associated with the Flight Operations Team. The business is expanding exponentially and offers excellent opportunities for those who want to progress!
Head of Cabin Services
I joined as Cabin Services Manager in February 2001, when the Company was operating as Channel Express and based at Bournemouth. I continued to head up Cabin Crew Operations when Jet2.com started flying out of Leeds in 2003, and relocated here in 2007.
In Summer 2016 we operated with over 1,100 Cabin Crew. I oversee the recruitment, training and the management of all our colleagues across 9 Bases. While I am based at Low Fare Finder House, Leeds Bradford International Airport, I also travel to all the bases regularly to keep in touch with the Cabin Crew Base Managers there, and stay up to date with local operations. From time to time I also fly as an operational Cabin Crew member; this keeps me up to date with the challenges and successes that the Crew have on board.
Having been with the Company since our inaugural passenger flight back in 2001, I feel very honoured to have played an integral part in the continued development of Jet2.com. Our unique, award winning Cabin Services sets us apart from our competitors and I am passionate about ensuring that our Cabin Crew maintain their capability and motivation to deliver a great customer experience.
Jet2.com 's working environment is fast-paced and provides constant challenges. No day is ever the same and you have to be ready to handle anything that comes your way on the day. It's a very exciting and rewarding Company that is constantly looking to the future and always striving to be ahead of the competition.
Station Manager Alicante
In 2007 I joined Jet2.com as a Supervisor Agent, before advancing to Duty Manager in 2008, and then becoming Station Manger in 2010.
My responsibilities include managing and motivating my Team, finding cost effective solutions, efficient staff rostering, operational planning, monitoring security procedures and making quick tight deadline decisions, all whilst providing excellent customer service. It is a full-on role and I enjoy the challenges I face every day.
I revel in the working environment, and appreciate the atmosphere of the Airport and the atmosphere that the customer creates. I take pleasure in ensuring our customers get to and from the aircraft safely, and seeing that they are happy to be enjoying their holidays.
Hangar Crew Chief
As Hangar Crew Chief, my main role is to co-ordinate the maintenance of our aircraft coming into the Jet2.com Hangar at Leeds. I am responsible for the allocation of manpower to ensure that maintenance is carried out safely and efficiently to the highest standard possible. We have many departments that help us achieve these high standards, and one of my roles is to ensure the correct information is passed on to the Teams on the shop floor.
There is always variety in this role, and I have been to some wonderful places including Budapest, Toulouse and Montpellier. I enjoy the responsibility I am entrusted with, and admire the Company's willingness to invest in people. It really has helped me realise my potential and I aim to carry on this path.
Working in the Hangar at Leeds has a really good vibe, we work hard and it's always busy but we never fail to see the humour in everything. We do work long shifts, including nights, but we all muck in, help each other out and get the job done.
Before I came to Jet2.com I worked as a Mechanic for FLS Aerospace in Manchester. The majority of my work involved the Aircraft interiors, which gave me a strong appreciation of how important the high standards of appearance are for the customers flying on our aircraft.
Finance Manager - Treasury Operations
I joined Jet2 in November 2011 and was initially recruited on a fixed term contract to cover maternity leave for one of the company's financial accountants. Upon the return of the financial accountant my contract was extended and my role became more project and systems based, including testing and live deals input into Sungard, the company's treasury management system (TMS). I was appointed on a permanent contract in June 2013. Having shown ability in relation to the company's existing systems my role has become more forward looking. Apart from my involvement in the development, maintenance and improvement of the company's new TMS system, some of my key tasks and project work include the setting up of Merchant Acquirers, assisting in Jet2's extra inventive IT development project, and exploring opportunities for the implementation of Swift for corporate payments system.
I am keen to progress and actively push to take on more challenging project work and additional responsibilities. Jet2 is a very fast moving company and there are always projects with which I can get involved which I really enjoy as it helps develop my skills and knowledge whilst providing a varied, challenging and enjoyable workload. Jet2 are also supporting me in further professional qualifications with the hope of obtaining the AMCT qualification, which is a treasury based qualification. I believe this course / qualification will give me an enhanced skills base including a broad knowledge of corporate finance, risk management and specialist treasury activities such as foreign currency exchange deals and commodity hedging, including fuel. I am looking forward to using the theoretical knowledge gained in real life day to day work. The treasury function is one of the business' most critical aspects and can have a significant impact on the company's working capital management and bottom line. With an improved skill set I believe this helps me move on in the right career direction and can give me an even greater positive impact for Jet2.
In-flight Retail Trainer
I joined Jet2.com at the very beginning as Cabin Crew based at Leeds Bradford International Airport (LBA) in 2003. I have done various roles since then including Performance Trainer, based at Edinburgh Airport for 4 years and then Base Coordinator when I moved back to LBA in 2009. In 2012 I was promoted into my current position as In-flight Retail Trainer.
My role involves training all our Cabin Crew in Customer Care, Onboard Service and Sales. I work jointly with my Co-Trainer to manage the New Entrant training and the Recurrent training for all our Cabin Crew. We are responsible for working with the Base Management Teams and Cabin Services to drive and support retail performance and in-flight retail revenue for the business. This involves analysing and setting targets for our Cabin Crew Commission structure and inventing and delivering exciting sales driven incentives to promote performance and standards onboard. We work closely with our Crew to ensure that we maintain our award winning service delivery and customer care.
My role is very creative, challenging and I love working for a successful Company who have worked really hard to get to where they are today. I enjoy the fact that my job is so varied. Every day is different. Working from a variety of locations, including the Head Office at LBA and our new modern Leeds City Centre offices, I get to work with lots of different colleagues and our customers as I am involved in completing flights from my bases at LBA, Newcastle and Scotland.
To have been involved in the business from day one gives me a great deal of pride and satisfaction. My colleagues at Jet2.com really care about the business and it shows in the way they treat the customer and each other.
Test Team Leader - IT & Business Systems
I joined Jet2.com in August 2011 as a Test Team Leader. In my role I work on new IT enhancements or new IT systems required by the Company. My Team and I test the developments and ensure they are built to the quality standard that the Company requires. This involves liaising closely with my Team, the Developers and the Company itself.
Leading an excellent Test Team gives me great satisfaction. The Team I work with are great in supporting one another and working together to achieve the same end goal. Each development task provides different challenges that keep my role exciting and very rewarding.
In addition, I feel the office environment is quite simply the best I have experienced. There is plenty of humor and we treat each other equally regardless of status. Everyone is very down to earth and real.
Assistant Management Accountant
I have been with Jet2.com since January 2012. My role involves the ownership of the Operational overheads, analysing financial information and providing Departments with actual/budgeting information along with assisting in the preparation of Monthly Management Accounts.
I enjoy my role because it enables me to interact with all areas of the Company.This has helped me understand how we work on a broad level, and the work I do always provides new and exciting challenges for me to complete.
One of the main reasons I love working for the company is because of the friendly culture that runs throughout, along with the many opportunities available to you to progress with your career it really is a great place to be.
I started out at Jet2.com working in the Engineering department, before moving to Finance. Prior to joining the Company I had spent a year travelling, and previous to that I was a Management Trainee for a manufacturing firm.
General Manager – Customer Service & Data Control
I came to Jet2.com as a Customer Service Supervisor and have been promoted several times since joining, most recently into the role of General Manager - Customer Service & Data Control.
I am responsible for the combined Customer Service Team for Jet2.com and Jet2holidays. We get a very low percentage of complaints compared with the number of customers who travel with us but occasionally, when things do go wrong it is our job to put it right and make sure that the customer wants to travel and go on holiday with us time and time again.
I am supported by a Customer Service Manager and 4 Team Leaders who each have a team of Customer Service Advisors and Administrators. We are always looking to improve and constantly review our policies and procedures to make sure we are offering the best service we can to our customers. We use the feedback we get from our customers to report back to the business to resolve any consistent issues that are highlighted.
In addition I am responsible for the Jet2holidays Data Control Team where I am supported by the Data Control Manager and 3 Team Leaders. The Data Control team is responsible for the audit and maintenance of our hotel contracts in addition to stock inventory management. The team hold a pivotal role in the On Sale process.
I have a great Team of people across both my areas and enjoy that no two days are the same. My Team has grown significantly in line with the business and it has been a really exciting time over the last few years working for a fast paced, exciting and growing company. Colleagues at Jet2.com and Jet2holidays really make the difference and even though it is now such a large business it hasn't lost the small Company, friendly feel.
Travel Services Manager
I joined the Company initially on a temporary contract working in Manchester. Within 6 months I was offered a full time position as a Crewing Controller and a year later I was promoted to Crewing Supervisor. In July 2013 I was promoted to Travel Services Manager.
Having worked in aviation for the past 23 years I really feel at home working for Jet2.com. The Company is very much a people Company and has a really good future ahead of it. There are always opportunities for progression.
I manage a team of 8 Travel Service colleagues who oversee the Travel Service and Business Travel requirements for all Air Crew and Jet2.com colleagues. We ensure that all Hotel and Transport arrangements have been managed and booked in line with our cost conscious approach.
My role as Travel Service Manager is great as I thrive working in the Operations environment and love to meet different people which I get plenty of opportunity to do with all the potential business clients and internal colleagues I liaise with. Each day is different and presents a new challenge which keeps the work varied and exciting.
IT Systems Manager
My role involves software development and elements of project management . A large part of the scrum master role is facilitating the other developers and the test team in their work, communicating with colleagues in the business about requirements and leading the various meetings that aid the Agile software development process.
We have an excellent team atmosphere with a real mix of characters and personalities which makes working on a very large and busy website enjoyable as well as challenging. I've found working at Jet2.com very rewarding in the last few years and my managers have given me the opportunities to progress and grow in my role, which helped me to feel valued.
Overseas Contracting - Contracts Manager
I joined Jet2holidays as a Contracts Manager in September 2009 after having experience within the Travel Industry for over 17 years. In my role as Contracts Manager for Jet2holidays I am responsible for looking at hotels and making sure they are at the standard and safety level we expect and want for our Jet2holidays customers. I liaise with hotel owners and overseas agents, discuss how many rooms we can sell and negotiate the prices and terms we pay for these rooms.
Seeing our customers creating memories on holiday in the great new hotels we have introduced, as well as talking to hotel owners and overseas agents, is what makes my role so exciting.
The people I work with are brilliant with their positive attitude and integrity. It is fantastic to see the positive influence that Jet2holidays has on the industry.