Team: HR, Legal & Company Secretarial

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Legal Claims Handler, you’ll have a major impact on helping us achieve our goal. You’ll assist in the handling of flight delay claims (EC Regulation 261/2004) and make accurate compensation payments to customers in line with the Regulation. Full training is given by our experienced Legal Services team.

As our Legal Claims Handler, you’ll have access to a wide range of benefits including:

  • Hybrid working (We're in the office 2 days per week)
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
  • Access to a generous discretionary profit share scheme

What you’ll be doing:
  • You’ll respond to pre-action letters from solicitors, customers, and regulatory bodies regarding ineligible claims.
  • You’ll be familiar with our Terms and Conditions, legal obligations, and company procedures.
  • You’ll provide regular, informative feedback to the business as required.
  • You’ll communicate effectively and professionally to our internal and external customers, advisers and suppliers.
  • You'll raise any settlements required.

What you’ll have:
  • You’ll have excellent written communication skills.
  • You’ll be able to work accurately under pressure and to tight deadlines.
  • Claims Handling experience and use of claims management systems is useful but not essential.


Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

#LI-Hybrid

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