Team: HR, Legal & Company Secretarial

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 24 Hours

At and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Holiday Claims Solicitor, you’ll have a major impact on helping us achieve our goal. You’ll be overseeing and addressing injury and illness claims related to Jet2holidays, alongside handling quality complaints, with a strategic focus on minimising costs to the business while maximising reclaims from suppliers.

This pivotal role involves providing dedicated support to the General Manager – Regulatory and Litigation and the Jet2holidays legal claims team daily, fostering seamless collaboration with external lawyers and insurers to achieve optimal outcomes.

As our Holiday Claims Solicitor, you’ll have access to a wide range of benefits including:
  • Hybrid working (we’re in the office 3 days per week)
  • Access to a generous discretionary profit share scheme
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

What you’ll be doing:
  • You'll Read, assess, and make decisions on pre-litigation and post-lit claims.
  • You'll be involved with reviewing and authorising Defences, Schedules of Loss, Instructions to experts etc.
  • You'll Investigate costs incurred by the business to see if contributions can be made from external parties where they are at fault – instigating these investigations and entering into appropriate discussions and negotiations.
  • You'll work closely with the company’s brokers, insurers, and their loss adjusters in respect of claims management directly supporting the GM – Regulatory & Litigation.
  • You'll support the General Manager – Regulatory and Litigation, in the handling of any serious notifications we receive (legionnaires/outbreaks/serious or catastrophic injuries).
  • You'll deliver training within the Legal Department and across the business on relevant issues and claims-handling processes.

What you’ll have:

We’re looking for a Qualified Solicitor with at least 2 years of post-qualification experience ideally in travel law.
  • In-house travel experience would be desirable.
  • Working knowledge of Package Travel Regulations, ABTA Code of Conduct and ATOL Regulations.
  • Full working knowledge of claims handling processes and Civil Procedure Rule.
Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!


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