Team: Customer Facing at the Airport

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

Join as a Front of House Duty Manager and help us send our all-important customers on holiday!
At we are proud to deliver a VIP Service to our customers. As our team grows in Bristol Airport, we have a fasntastic opportunity to join our passenger service team as a Front of House Duty Manager!

What will you do as a Front of House Manager?
  • Lead the Customer Facing Teams at the airport to to deliver our high standards of Customer Service.
  • Run the check in and boarding operation in accordance with legal and Company requirements
  • Work closely with our service providers, airport, and head office colleagues to ensure high standards of service.
  • Support and develop your Supervisor teams, including all aspects of people management.
  • Play a pivotal role as an ambassador of our safety-first culture, making sure your Team drive the culture through every aspect of their work
  • Work closely with our Back of House management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
This is a varied and fulfilling role with significant people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.

What Can We Offer You?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Excellent salary plus annual pay review
  • Duty Management Bonus Scheme
  • Free Car Parking
  • Free Uniform
  • Contributory pension scheme
  • 3 x Salary Life Assurance
  • 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
  • Option to buy and sell annual leave
  • Cycle to Work Scheme
  • Career progression opportunities
  • Access to Mental Health First Aiders
  • Employee Assistance Programme including professional counselling
  • Colleague discounts on Jet2holidays and holidays and flights
  • Recommend a Friend scheme (£250 for successful referrals)
  • Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle
This role is available on a 40 hour per week permanent contract basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
With a proven track record of managing large, multifunctional teams in a fast-paced, customer facing environment, you will have the ability to show flexibility and forward thinking in challenging operational situations. we are looking for inspirational leaders, committed to the development of others and who shares our passion for service delivery and safety. Previous experience of managing a team in an Operational Aviation environment is required.
Apply now to join our fantastic team and we look forward to welcoming you onboard!

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