Team: Business Analysts

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

Data Analyst, based at Holiday House in Leeds City Centre.

Reporting to the General Manager – Customer Data, our Data Analyst will Take Responsibility for ensuring that customer data for Jet2.com and Jet2holidays is of the highest accuracy and quality, and that the content and metadata of the company’s Single Customer View and Marketing Database is fit for purpose.

What will you do in the role?

As a Data Analyst, you will ensure the customer matching rules within the Single Customer View are being adhered to, reviewed, and continuously improved. You will also make sure that the customer information is compliant with company policy and/or regulatory obligations and take the lead on testing any changes to the Single Customer View and Customer Data Platform. You will also: -

  • Creates awareness of current data quality issues and impacts by reporting data quality metrics
  • Manage the workflows for notifications of potential matches and data quality warnings
  • Manage the work queue to manually review suspected duplicate customer records
  • Update matching rules based on findings from manually reviewing potential duplicates
  • Approve and reject potential matching changes
  • Manually link and unlink records
  • Proactively look for and assess new data feeds (both internal and external)
  • Lead on any changes to the database including testing
  • Keep up to date with industry best practices for MDM / data quality
  • Work closely with the Marketing Database manager and the Business Intelligence data architects to manage the business data glossary and attribute standards
  • Provide recommendations for updating matching rules based on findings from manually reviewing potential duplicates
  • Define, maintain and monitor key business rules including: Email Standardisation, Telephone Number Standardisation, Title look ups, Travel Agent/Trade Booker definition, Golden Record definition
What are the key skills/experience you’ll already have?

Our Data Analyst will have experience of writing queries in SQL and working knowledge of GDPR. You will also: -
  • Have an understanding of MDM and/or Single Customer View database would be an advantage
  • Have good presentation skills and comfortable presenting to senior management
  • Be skilled in the use of data matching would be an advantage
  • Have attention to detail
  • Have good organisation and planning skills
  • Be flexible and thrives in a fast-moving environment
  • Have a passion for the customer and insight

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Hybrid working – we’re in the office on Tuesdays and Wednesdays
  • Competitive salary, with annual pay review
  • Contributory pension scheme
  • 26 days holiday (plus Bank Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Cycle to Work Scheme
  • Buy or Sell Annual Leave
  • Access to Mental Health First Aiders
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

#LI-Hybrid
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