Team: Back of House

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

Join as a Ramp Duty Manager and help us send our all-important customers on holiday!
At we are proud to deliver a VIP Service to our customers. Building on our established operation at Newcastle Airport, we are now expanding our fantastic Red Team to include Airside handling and are now recruiting our own in-house Ramp and Baggage teams to allow us to fully manage our service delivery and ensure we deliver a fantastic service to our customers each and every time!

What will you do as a Ramp Duty Manager?
  • Lead the Dispatch, Ramp & Baggage Teams at the airport to achieve the On Time Performance of our flights
  • Run the airside operation in accordance with legal and Company requirements
  • Work closely with our service providers, airport, and head office colleagues to ensure high standards of service.
  • Support and develop your Supervisor teams, including all aspects of people management.
  • Play a pivotal role as an ambassador of our safety-first culture, making sure your Team drive the culture through every aspect of their work
  • Work closely with our Front of House management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
This is a varied and fulfilling role with significant people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.

What Can We Offer You?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Excellent salary plus annual pay review
  • Duty Management Bonus Scheme
  • Free Car Parking
  • Free Uniform
  • Contributory pension scheme
  • 3 x Salary Life Assurance
  • 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
  • Option to buy and sell annual leave
  • Cycle to Work Scheme
  • Career progression opportunities
  • Access to Mental Health First Aiders
  • Employee Assistance Programme including professional counselling
  • Colleague discounts on Jet2holidays and holidays and flights
  • Recommend a Friend scheme (£250 for successful referrals)
  • Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle
This role is available on a 40 hour per week permanent contract basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
With a proven track record of managing large, multifunctional teams in a fast-paced Airside environment, you will have the ability to show flexibility and forward thinking in challenging operational situations. we are looking for inspirational leaders, committed to the development of others and who shares our passion for service delivery and safety. Additionally, you will ideally hold a valid Airside Driving Permit for Newcastle Airport.
Apply now to join our fantastic team and we look forward to welcoming you onboard!

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