Team: At the Airport & Transfers
Contract Type: Fixed Term
Hours Per Week: 40 Hours
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers “Have a Lovely Holiday!”
We have fantastic opportunities to join our Jet2holidays Management Team as an Airport Team Leader for Summer 2023.
Our Airport Team Leaders are present in the airport for both our Airport Customer Helpers and our customers to ensure a smooth stress-free customer journey on arrival and departure.
What will you do in the role?
Reporting into the Destination Manager, you will Work As One Team with internal & external stakeholders to deliver VIP Industry Leading Customer Service. You will be provided with fantastic training to ensure you:
Take Responsibility of managing all arriving and departing transfers, making sure our customers arrive and depart the airport in a timely manner
Work closely with our Resource and Planning team in the UK to create the weekly roster for your Airport Customer Helpers in line with our flying programme
Hold monthly coaching, development and training sessions with your team of Airport Customer Helpers
Analyse on-time transfer performance and customer query trends using our in-house digital systems
Effectively motivate your team and address any performance issues before they escalate
What are the key skills / experience you’ll already have?
Previous Team Leader or Supervisory experience, ideally gained within the travel industry
A genuine passion to inspire and motivate your team to exceed results
An excellent understanding of VIP customer service and the skill to impart this on to your team
The confidence to handle a variety of customer facing situations and make considered decisions at managerial level in tight timeframes
The ability to positively address any performance issues within your team, in line with company policies and procedures
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
Fully paid training, uniform & IT equipment
Local employment contract
Competitive salary, with annual pay review
Monthly 1-1 meetings with the Destination Manager
Coaching, development & career progression across Jet2.com & Jet2holidays
42 days holiday entitlement per annum (including Public Holidays)
3 x salary life assurance
Generous Discretionary Profit Share Scheme
Colleague discounts on Jet2holidays and Jet2.com holidays and flights
Recommend a Friend bonus scheme
Our Airport Team Leaders are rostered in line with our Summer 2023 flying programme. Working at the airport includes early starts, late finishes, split shifts & weekend working.
As we employ on local employment contracts, ideally you will already hold full right to work documents for the country where the role is based and be living in the destination or willing and able to source your own accommodation and required documents.
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.
Once we have received & reviewed your application, we will then invite you to complete the recruitment process. This includes a short IT assessment, video interview and then an interview with the Destination Manager.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!