Team: Operational Control

Salary: Excellent

Contract Type: Permanent

Hours Per Week: Rostered

Reporting to the Operations Control Supervisor, the Operations Controller is responsible for monitoring and coordinating the operational flying programme. Ensuring that it is planned and operated safely and in accordance with all Company and statutory requirements, playing a vital role in the achievement of the Jet2.com ‘On Time Performance’ targets.
The Operations Control Centre (OCC) operates 365 days a year, 24 hours a day and this role is predominantly a 4 on, 4 off (2 days, 2 nights) 12 hour shift pattern working in our Operations Control Department.


What will you do in the role?
The Operations Controller will provide a proactive approach to the daily supervision of the flying programme with particular attention to weather, aircraft serviceability, crewing status and other potential issues that may have an adverse impact.
In this role no day or night is the same due operational challenges, but you will find a great sense of achievement overcoming these as part of a great team. To overcome these, you will need to think outside of the box but also follow written company procedures and policies to ensure the safety of colleagues, customers, and company assets.
  • Through developing effective communication channels with internal and external customers, you will implement timely and appropriate recovery actions to maintain the programme stability and minimise delays.
  • The accuracy of information communicated and recorded is of the highest importance in this role, ensuring that all flight information, flight reports and statistics are up to date in the flight management system.
  • The Operations Control Centre (OCC) does operate across 24 hours a day, 7 days a week.

What are the key skills / experience you’ll already have?
The successful candidate will have previous experience working within an airline operations environment and have supervisory experience. In addition you will also;
  • Have excellent organisational skills with a methodical and considered approach to problem solving.
  • You must be able to demonstrate an understanding of the importance of ‘On Time Performance’ with experience of working under your own initiative and under considerable pressure.
  • You will be a supportive Team member, with a ‘Working as One Team’ approach to building relationships
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Competitive salary, with annual pay review
  • Contributory pension scheme
  • 34 days holiday entitlement per annum (including Bank Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Cycle to Work Scheme
  • Access to Mental Health First Aiders
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Other Opportunities

Airline Operations Operational Control