Team: IT Support

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

Business Intelligence Support Analyst, based at Holiday House in Leeds City Centre.  This is a hybrid role with the ability and scope to work flexibly from home. and Jet2holidays are looking for a Business Intelligence Support Analyst to join our highly skilled Application Support team. As part of this role, you will be responsible for supporting our BI Data Platform and Business Applications in a fast-paced, time critical environment, ensuring that any incidents that occur are dealt with swiftly and professionally, taking responsibility and responding to support tickets in order to resolve technical issues, working as one team to provide guidance on best practices.

What will you do in the role?
As a Business Intelligence Support Analyst, you will be reporting to the Application Support Manager and tasks and projects will be assigned to you to ensure the smooth running of the production environments, but also to enhance existing knowledge.

You will be:
  • Highly motivated and proactive
  • Have a process-driven mindset and be an excellent problem-solver
  • Solid background in providing incident resolution, root cause analysis and business analysis.
What are the key skills / experience you’ll already have?
  • Strong T-SQL experience previously used for data correction, creating and updating stored procedures
  • Experience of log interrogation and data gathering skills to assist in the swift resolution of incidents
  • Skilled at performing root cause analysis to debug bespoke code and websites
  • Proven ability of taking responsibility for high impacting incidents focused on swift resolution.
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Competitive salary
  • Contributory pension scheme
  • 34 days holiday entitlement per annum (including Bank Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Colleague discounts on Jet2holidays and holidays and flights
  • Cycle to Work Scheme
  • Access to Mental Health First Aiders
  • Annual pay review
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!

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