Team: Overseas Operations Development

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

We’re recruiting for a Systems Administrator to join our Overseas Operations function. Reporting in to the Systems & MI Manager, you will be responsible for ensuring that our Jet2holidays colleagues have on-hand support with all aspects of their systems and technology applications. With ‘fit for purpose’ tools and technology, we are better enabling our frontline colleagues to provide that ultimate VIP Customer Service to Jet2holidays customers.

Key Responsibilities:

You will be supporting our Jet2holidays colleagues with all aspects of the systems and technology applications they need to fulfil their day-to-day duties by:
  • Ensuring Jet2holidays systems and equipment are available for the Overseas Operations Team, at the agreed access level
  • Improving the processes related to systems, applications and technical equipment used by our colleagues, including access, distribution, use and/or return
  • Being a Subject Matter Expert on the systems and technology applications that our Jet2holidays colleagues use
  • Responding to adhoc requests for support with systems and technology applications, troubleshooting to root cause with end users, where required, to reach a solution

About the Business Area you’ll work within:

The UK-based Overseas Operations Team serves as a centralised function to support Jet2holidays colleagues in destination. You’ll be part of the team responsible for keeping our operations ticking over & ultimately, our Jet2holidays customers happy.

What we’re looking for:
  • A talented systems and technology-oriented individual, with great attention to detail and a drive to provide exceptional service levels
  • The ability to effectively prioritise workload and time, to achieve optimal results
  • Excellent communication and organisation skills
  • A strong MS Office skillset, particularly MS Excel

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including:
  • Competitive salary, with annual pay review
  • Contributory pension scheme
  • 34 days holiday entitlement per annum (including Bank Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Colleague discounts on Jet2holidays and holidays and flights
  • Cycle to Work Scheme
  • Access to Mental Health First Aiders
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

Although this role is office based in Leeds, we are currently operating a hybrid-working system, where office-based employees generally work from home Monday, Thursday and Friday, and work in the office Tuesday and Wednesday. You must be able to commute to our Leeds Head Office for this role.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with and Jet2holidays!!

Other Opportunities

Holidays Operations Overseas Operations Support Overseas Operations Development