Team: In the Baggage Hall

Salary: £10.71 per hour ( plus shift allowance)

Contract Type: Permanent Seasonal

Hours Per Week: 30 Hours

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

We have some fantastic opportunities to join Jet2.com as a Baggage Agent at Birmingham Airport on a Permanent basis! Our Permanent contracts offer successful candidates a permanent contract with a short break in between our busy Winter & Summer seasons. Our Baggage Agent positions are available on a 30 hour per week contract.



Reporting to the Back of House Supervisor Teams, our Baggage Agent Colleagues in Birmingham Airport will provide essential operational support to our aircraft loading and turnaround and ensure the safe and secure transportation of hold items as our Customers get away on their Jet2holiday!

Key responsibilities include:
  • Ensuring the accurate and timely allocation of hold items to the correct aircraft.
  • Driving our airside vehicles and supporting the transportation of items to the aircraft whilst meeting set Service Level Agreements.
  • Working with our Ramp Agent teams to load the aircraft, adhering to loading instructions and weight & balance parameters.
  • Unloading of inbound hold and luggage and ensuring correct distribution onto our Baggage Carousels.
  • Working to legal and company requirements; operating in a safe manner and maintaining a clear and safe working environment for you and your colleagues.
  • Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.

Working in all weather conditions, as well as in the baggage make up area, this is a physically demanding role involving loading high volumes of items, up to 32kg in weight on every shift. Full training will be given.

As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts regularly start as early as 3:00am to cover our 24/7 operation and will include working weekends and bank holidays. This is a responsible and rewarding role that has a real impact on our ability to deliver fantastic customer service!

With the ability to work to instruction accurately, you will have a positive and conscientious approach and a clear focus on ensuring the safety of our customers, yourself and your team.

What Can We Offer You?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • £10.71 per hour + shift allowance for unsociable hours
  • Free Car Parking
  • Free Uniform
  • Contributory pension scheme
  • 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
  • 3 x Salary Life Assurance
  • Generous Discretionary Profit Share Scheme
  • Share Save scheme
  • Cycle to Work Scheme
  • Buy and Sell of Annual Leave
  • Career progression opportunities
  • Access to Mental Health First Aiders
  • Employee Assistance Programme including professional counselling
  • Annual pay review
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Recommend a Friend scheme (£250 for successful referrals)
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

You will also be required to provide a full 5 year checkable employment/education and address history, satisfactory criminal record checks and a valid photo ID. For all our airside roles you must hold a full UK Manual Driving Licence and pass a Medical, administered by the airport.

This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Ground Operations

Other Opportunities

Airline At the Airport In the Baggage Hall