Team: Customer Operations Advisor

Salary: Excellent

Contract Type: Permanent

Hours Per Week: 40 Hours

Reporting to the Jet2.com Airline Customer Operations Duty Manager, the Jet2.com Airline Customer Operations Co-ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills.

You will effectively implement the company welfare policy in accordance with EU regulations & Jet2.com’s standards and will strive to effectively manage airline disruption.

You will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems. By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status.

In addition, you will be responsible for communicating and managing disruption across the Jet2.com network and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken. You will also be responsible for the accurate reporting and logging of all incidents actions.

Proven experience within an Airline or a Tour Operator is desirable but not essential, however, the successful candidate will be able to demonstrate effective decision-making skills and the ability to manage multiple workstreams. Following initial training, you will possess an up to date knowledge of relevant airline operations and EU261 legislation. Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline. Proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role.

This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.

The Operations Control Centre (OCC) operates 24 hours a day, 7 days a week and this role is 4 on, 4 off (a mixture of day, late and night shifts) 12 hour shift pattern, we cover 365 days a year and we ask for flexibility in the roster to enable us to react to business requirements where needed. This is a fully office based role working, primarily, at our Head Office building – Low Fare Finder House located at Leeds Bradford Airport.

In return, we offer a competitive salary, 28 days annual leave and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking team within a growing leisure business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

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