Team: Operational Control

Salary: Excellent

Contract Type: Permanent

Hours Per Week: Full Time

The Operations Standards Coordinator is responsible for ensuring the comprehensive training programmes required for all the diverse teams in the Operations Control Centre (OCC) successfully deliver the company and regulatory standards required for compliant operations and VIP customer service.
Under the Jet2YourDestination development programme you will support the design and evolution the training roadmaps for colleague development consisting of role-specific skill coaching, subject-matter training, and systems instruction to ensure all colleagues are fully-qualified and able to perform their duties to the high standards required in the dynamic, fast-paced environment of the OCC.

As Operations Standards Coordinator you shall monitor and assess all colleague training progress, achievements, and ongoing performance in their performed duties to ensure everyone meets the standards required of them, providing the necessary coaching to improve areas of weakness, whilst enjoying a rewarding journey of personal development that promotes a long and exciting career in the business.

This is a full-time role working a Monday-Friday, however as the role supports the Operations Control Centre, which operates 365 days a year, occasional working outside of normal office days and hours may be required.

The successful candidate:
  • Will have excellent coaching and communication skills, high attention to detail, and a genuine passion for delivering a VIP customer service.
  • Experience in coaching and assessment in an operational environment.
What Can We Offer You?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Free Car Parking
  • Contributory pension scheme
  • 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Share Save scheme
  • Cycle to Work Scheme
  • Buy and Sell of Annual Leave
  • Career progression opportunities
  • Access to Mental Health First Aiders
  • Employee Assistance Programme including professional counselling
  • Annual pay review
  • Colleague discounts on Jet2holidays and Holidays and flights.
  • Recommend a Friend scheme (£250 for successful referrals)
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with and Jet2holidays!!

Other Opportunities

Airline Operations Operational Control