Team: At the Airport & Transfers

Salary: Excellent

Contract Type: Agency Employee

Hours Per Week: 20 Hours

As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?

In this role you will represent Jet2holidays as an Airport Customer Helper but will be employed by our third-party agency, who partner with us to deliver our service.
  • Excellent Salary
  • Fully paid training and IT equipment provided
  • Monthly 1-to-1 meetings with your Team Leader
  • Career growth across Jet2.com & Jet2holidays
  • Weekly time off
  • Monthly rosters shared in advance

What will I do?

As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
  • Create Memories
Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.
  • Take Responsibility
Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.
  • Be Present
Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.
  • Work as One Team
Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.



What do I need?
  • Right to Work Documents
As our third-party agency employ on local contracts, you will already hold full right to work documents for Italy.
  • Travel & Accommodation
You will already be living in the destination or be able to arrange your own accommodation. You’ll need to be able to get to the airport at any time – day or night.
  • Flexibility
We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.
  • Skills & Experience
Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.


What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Destination Management team & third-party agency.

Want to know more about the role? Click the link below!

Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video

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