General Manager - Crew Systems Solutions

Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues.

We’re looking to hire a General Manager – Crew System Solutions to join our Operations Systems Solutions Team.

Reporting to the Head of operations Systems Solutions, the General Manager – Crew System Solutions is responsible for the reliable provision, proactive management, and constant evolution of the operationally-critical system solutions used for; Crew Establishment Planning, Crew Planning, Crew Training, Crew Tracking, Crew Travel, Crew Engagement, Crew Pay, and much more.

This pivotal role oversees the delivery and optimisation of complex system solutions to support operational teams across the business, ensuring efficiency through automation, seamless configuration, data integration and user workflows.

The General Manager – Crew Systems Solutions will lead a team of System Managers, Supervisors and Specialists, manage third-party vendors, and ensure all service levels are met while continuously adapting systems to evolving business needs. They will also drive strategic enhancements through well-evidenced business cases and expertly delivered implementation projects—ensuring innovation without disrupting operations.

As our General Manager – Crew Systems Solutions, you’ll have access to a wide range of benefits including;

• Competitive salary, with annual pay review
• Colleague discounts on Jet2holidays and Jet2.com flights
• Generous Discretionary Bonus Scheme
• Contributory pension scheme

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.

What you’ll be doing:

• System Operations & Reliability: Ensure high system availability, smooth daily operations, usability, and technical reliability, while validating failover strategies and maintaining consistent data quality and integrity.
• Change Management & Implementation: Oversee feature releases and software updates, manage testing environments, enforce change control processes, and support business adoption through seamless, disruption-free implementation.
• Strategic Development & Integration: Drive delivery of new systems aligned with business growth, ensure processes and workflows are backed by relevant data integrations, and foster strong relationships among system stakeholders.
• Governance & Compliance: Lead service reviews, regulate user access controls, uphold compliance standards, and ensure systems are securely configured to support optimal performance and accountability.

What you’ll have:

• Airline Operations Expertise: Deep understanding of airline operations, ideally within Jet2.com, paired with insight into the company’s strategic direction, values, and objectives.
• Systems & Technical Proficiency: Proven experience managing diverse system technologies and platforms, with strong capabilities in data administration, system configuration, and infrastructure dependencies.
• Project Delivery & Change Leadership: Skilled in driving successful projects from concept to completion, ensuring alignment with business goals and delivering measurable outcomes.
• Communication & Team Leadership: Exceptional communicator with a talent for people management, fostering collaboration and guiding teams effectively across departments.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!