Legal Claims Executive

As our new Legal Claims Executive, you’ll have a major impact on helping us achieve our goal. You’ll assist in the handling of flight delay claims (EC Regulation 261/2004) and make accurate compensation payments to customers in line with the Regulation. Full training is given by our experienced Legal Services team.

As our Legal Claims Executive, you’ll have access to a wide range of benefits including:

• Hybrid working (We're in the office 2 days per week)
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
• Access to a generous discretionary profit share scheme

• You'll assist in the management of litigated flight delay claims, including but not limited to: reviewing and analysing flight delay reports/assessments; drafting defences; interviewing witnesses and drafting witness statements; reviewing skeleton arguments; corresponding with claimant solicitors; and liaising with defendant’s counsel and the courts.
• You'll produce high quality written work at all times.
• You'll produce and monitor work schedules and timetables to ensure deadlines are met.
• You'll assist the EU261 non-litigated claims team and Injury and Illness claims team to respond to pre-action correspondence, including to Regulatory bodies, when required.
• You'll be fully conversant with our Terms and Conditions, legal obligations, and company procedures.
• You'll provide regular, informative reporting of claims data or other feedback to the business as required.
• You'll communicate effectively and professionally to our internal and external customers, advisers and suppliers.

• You'll have excellent communication and negotiation skills.
• You'll have the ability to work accurately under pressure and under tight deadlines.
• You'll have experience in a customer service, legal services, or paralegal role.
• You'll have experience using claims management systems (not essential)

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

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