Team: Customer Facing at the Airport
Salary: 43,109.16 Euros per annum
Contract Type: Agency Employee
Hours Per Week: 40 Hours
Based at Dalaman Airport and reporting to the Regional Manager, the Senior Duty Manager is responsible for leading the airport operation and overseeing the safe and efficient running of the Jet2.com operation whilst liaising with service providers in ensuring the best customer service is delivered in all areas of the operation.
Responsibilities:
Leading the airport operations, the Senior Duty Manager will play a pivotal role in achieving our “On Time Performance” targets, investigating and making recommendations for improvements as well as ensuring the delivery of a VIP Customer experience through the Ground Operations Teams. You will work closely with the wider Jet2.com team and support the Regional Manager in key operational meetings, budgets, planning and resource management and ensure strict adherence to safety regulations by all service providers. This is a varied and fulfilling role with significant people and operational responsibility.
Person Specification:
The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record of managing large teams in a Airport or Airline environment, with the ability to show flexibility and forward thinking in challenging operational situations. We are looking for an inspirational leader committed to the development of others who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including rostering, KPI management and SLA monitoring.
Please note as we employ on local contracts you must already hold Turkish citizenship to be successful in any of our roles based in Turkey and as you will be working with our UK customer base, fluency in both English and Turkish is required.
In return, we offer a competitive salary as well as fully paid training, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Dalaman and help make a real difference to our customers’ holiday!
Responsibilities:
Leading the airport operations, the Senior Duty Manager will play a pivotal role in achieving our “On Time Performance” targets, investigating and making recommendations for improvements as well as ensuring the delivery of a VIP Customer experience through the Ground Operations Teams. You will work closely with the wider Jet2.com team and support the Regional Manager in key operational meetings, budgets, planning and resource management and ensure strict adherence to safety regulations by all service providers. This is a varied and fulfilling role with significant people and operational responsibility.
Person Specification:
The successful candidate will already be demonstrating Role Model behaviours. You will have a proven track record of managing large teams in a Airport or Airline environment, with the ability to show flexibility and forward thinking in challenging operational situations. We are looking for an inspirational leader committed to the development of others who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including rostering, KPI management and SLA monitoring.
Please note as we employ on local contracts you must already hold Turkish citizenship to be successful in any of our roles based in Turkey and as you will be working with our UK customer base, fluency in both English and Turkish is required.
In return, we offer a competitive salary as well as fully paid training, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Dalaman and help make a real difference to our customers’ holiday!
Other Opportunities
Airline
At the Airport
Customer Facing at the Airport