| Job Title |
Customer Service Agent - Antalya Airport (AYT) |
| Location |
Antalya |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday We have some exciting opportunities for Customer Service Agents to join our Ground Operations team in Antalya Airport on a full time, seasonal basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com & Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a customer service role in a similar, fast-paced environment, ideally in an Aviation or Travel setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Turkish is required in this role.,
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Antalya to help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Larnaca Airport (LCA) |
| Location |
Larnaca |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Larnaca Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel to support other stations at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Larnaca and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Bodrum Airport (BJV) |
| Location |
Bodrum |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday. We have an exciting opportunity for a Customer Service Agent to join our Ground Operations team at Bodrum Airport on a full time, seasonal contract basis for Summer 2021!Reporting to the Duty Manager, our Customer Service Agents will play a key role in ensuring all Jet2.com & Jet2holidays customers consistently receive first class levels of Customer Service at the Airport. Key responsibilities include: - Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel, to support our other Airports, at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme. The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a customer service role in a similar, fast paced environment, ideally in an Aviation or Travel setting. A team player, you will have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Turkish is required in this role. In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Bodrum to help make a real difference to our customers holiday!
|
| Job Title |
Duty Manager: Dalaman Airport (DLM) |
| Location |
Dalaman |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
|
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for a Duty Manager to join our Ground Operations Team at Dalaman Airport, on a full time, seasonal contract basis for Summer 2021!
Reporting to the Regional Manager, the Duty Manager is responsible for the day to day management of all Jet2.com operations at the airport, ensuring our Jet2.com and Jet2holidays customers consistently receive first class levels of customer service.
Key responsibilities will include -
- Leading our Jet2.com operational team at the airport, ensuring the delivery of a VIP customer experience
- Oversight of all Jet2.com Ground Operations activity at the airport, both landside and airside
- Ensuring adherence to company standards and procedures
- Monitoring and analysing airport key performance indicators and making recommendations for improvements
- Assisting the Regional Manager with key operational meetings as well as planning, recruitment and resource allocation, to ensure operational requirements are met
- Working effectively with our key stakeholders, including ground handling partners, airport authorities and our Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos at all times.
- There may be the requirement to travel, to support other Airports, at busy times
This is a role with a high level of operational responsibility, whilst working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme.
The successful candidate will have experience of leading and managing teams, ideally from within an aviation environment. We are looking for an inspirational leader, who is committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including roster planning and KPI management. Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing/building relationships with service providers and senior stakeholders. As you will be working with our UK customer base, fluency in both English and Turkish is required.
In return we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Dalaman to help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Dalaman Airport (DLM) |
| Location |
Dalaman |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday We have some exciting opportunities for Customer Service Agents to join our Ground Operations team in Dalaman Airport on a full time, seasonal basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com & Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel, to support other Airports, at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a customer service role in a similar, fast-paced environment, ideally in an Aviation or Travel setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Turkish is required in this role.,
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Dalaman to help make a real difference to our customers holiday!
|
| Job Title |
Duty Manager - Corfu Airport (CFU) |
| Location |
Corfu |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for a Duty Manager to join our Ground Operations Team at Corfu Airport, on a full time, seasonal contract basis for Summer 2021!
Reporting to the Regional Manager, the Duty Manager is responsible for the day to day management of all Jet2.com operations at the airport, ensuring our Jet2.com and Jet2holidays customers consistently receive first class levels of customer service.
Key responsibilities will include - - Leading our Jet2.com operational team at the airport, ensuring the delivery of a VIP customer experience
- Oversight of all Jet2.com Ground Operations activity at the airport, both landside and airside
- Ensuring adherence to company standards and procedures
- Monitoring and analysing airport key performance indicators and making recommendations for improvements
- Assisting the Regional Manager with key operational meetings as well as planning, recruitment and resource allocation, to ensure operational requirements are met
- Working effectively with our key stakeholders, including ground handling partners, airport authorities and our Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos at all times.
- There may be the requirement to travel to support other Airports at busy times
This is a role with a high level of operational responsibility, whilst working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme.
The successful candidate will have experience of leading and managing teams, ideally from within an aviation environment. We are looking for an inspirational leader, who is committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including roster planning and KPI management. Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing/building relationships with service providers and senior stakeholders. As you will be working with our UK customer base, fluency in both English and Greek is required.
In return we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Corfu to help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Kefalonia Airport (EFL) |
| Location |
Kefalonia |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Kefalonia Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be travel required to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Kefalonia and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Skiathos Airport (JSI) |
| Location |
Skiathos |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Skiathos Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be travel required, to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Skiathos and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Santorini Airport (JTR) |
| Location |
Santorini |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Santorini Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be travel required, to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Santorini and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Kos Airport (KGS) |
| Location |
Kos |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Kos Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be travel required, to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Kos and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Paphos Airport (PFO) |
| Location |
Paphos |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Paphos Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel to support other airports
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Paphos and help make a real difference to our customers holiday!
|
| Job Title |
Jet2holidays Operational Control Centre Manager |
| Location |
Leeds City Centre |
| Team |
Operations |
| Job Type |
Permanent |
| Salary |
Excellent |
| Hours Per Week |
40 Hours |
| Company |
Jet2holidays |
Reporting to the General Manager – Overseas Operations, the Jet2holidays Operational Control Centre Manager is responsible for monitoring and leading the 24-hour Jet2holidays real time operation – ensuring excellent service, standards and adherence to policies and company obligations. This vital role works closely with a wide range of teams across the business to provide solutions-based support for the management of incidents and monitoring the ongoing performance of our award-winning service.
The Jet2holidays Operational Control Centre Manager will lead a team of Duty Managers to ensure that all overseas operations and Company policies and procedures are managed and followed with accurate reporting in place, escalating where required. You will support internal and external stakeholders and provide day to day management guidance and subject matter expert support across all areas of overseas operations, ensuring we continue to deliver industry leading service to our customers. Additionally, the Jet2holidays Operational Control Centre Manager will own the end to end process for incident management for Jet2holidays, working closely with counterparts in the Jet2.com operation. You will also be responsible for developing accurate and timely Management Information to support decision making, presenting this to Senior stakeholders on a regular basis.
The successful candidate will have significant management experience gained in a Tour Operator or Airline and with a focus on a customer facing and/or operational team. You will have proven ability to lead in a fast paced and deadline driven environment, demonstrating the ability to make effective decisions confidently and quickly when under pressure. You will have excellent communication skills and the ability to interact confidently and clearly with stakeholders at all levels. An analytical thinker, you will be able to assimilate information and determine priorities quickly. Ideally, the Jet2holidays Operational Control Centre Manager will have experience working overseas and knowledge of industry regulations relating to areas such as ABTA, Package holidays and Airline Operations.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
|
| Job Title |
Jet2holidays Operational Control Centre Duty Manager |
| Location |
Leeds City Centre |
| Team |
Operations |
| Job Type |
Permanent |
| Salary |
Excellent |
| Hours Per Week |
Rostered |
| Company |
Jet2holidays |
Reporting to the Jet2holidays Operational Control Manager, the Jet2holidays Operational Control Centre Duty Manager is responsible for supporting the 24-hour Jet2holidays real time operation, proactively managing the day to day operation, and ensuring incidents are appropriately dealt with. You will work closely with a wide range of operational teams to ensure our operation and service delivery are supported.
The Jet2holidays Operational Control Centre Duty Manager will work closely with several internal stakeholders to anticipate and accurately plan any operational disruption, leading the escalation process within the Overseas Operations Team. You will ensure that all Overseas Operations and Company policies and procedures are managed and followed, as well as reporting regularly on operational performance and incident resolution. The Jet2holidays Operational Control Centre Duty Manager will also support both internal and external stakeholder relationships in providing day to day guidance and subject matter expert support on overseas operations ensuring we continue to deliver industry leading service to our customers.
The successful candidate will have significant experience in a customer focussed or operational role in a Tour Operator or Airline. You will be calm and reliable under pressure, making clear and confident decisions in challenging circumstances. You will be analytical and detail orientated, able to understand a situation and consider your response quickly. The Jet2holidays Operational Control Centre Duty Manager will also have excellent communication skills and the ability to lead a team from the front. Ideally, you will have experience working overseas and an in-depth knowledge of industry regulations relating to areas such as ABTA, Package holidays and Airline Operations.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
|
| Job Title |
Duty Manager - Antalya Airport (AYT) |
| Location |
Antalya |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for a Duty Manager to join our Ground Operations Team at Antalya Airport, on a full time, seasonal contract basis for Summer 2021!
Reporting to the Regional Manager, the Duty Manager is responsible for the day to day management of all Jet2.com operations at the airport, ensuring our Jet2.com and Jet2holidays customers consistently receive first class levels of customer service.
Key responsibilities will include - - Leading our Jet2.com operational team at the airport, ensuring the delivery of a VIP customer experience
- Oversight of all Jet2.com Ground Operations activity at the airport, both landside and airside
- Ensuring adherence to company standards and procedures
- Monitoring and analysing airport key performance indicators and making recommendations for improvements
- Assisting the Regional Manager with key operational meetings as well as planning, recruitment and resource allocation, to ensure operational requirements are met
- Working effectively with our key stakeholders, including ground handling partners, airport authorities and our Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos at all times.
This is a role with a high level of operational responsibility, whilst working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme.
The successful candidate will have experience of leading and managing teams, ideally from within an aviation environment. We are looking for an inspirational leader, who is committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including roster planning and KPI management. Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing/building relationships with service providers and senior stakeholders. As you will be working with our UK customer base, fluency in both English and Turkish is required.
In return we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Antalya to help make a real difference to our customers holiday!
|
| Job Title |
Duty Manager: Bourgas Airport (BOJ) |
| Location |
Bourgas |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday. We have an exciting opportunity for a Duty Manager to join our Ground Operations Team in Bourgas Airport, on a full time, seasonal contract basis for Summer 2021!
Reporting into the Regional Manager, the Duty Manager is responsible for the day to day management of all Jet2.com operations at the airport, ensuring our Jet2.com and Jet2holidays customers consistently receive first class levels of customer service.
Key responsibilities will include - - Leading our Jet2.com operational team at the airport, ensuring the delivery of a VIP customer experience
- Oversight of all Jet2.com Ground Operations activity at the airport, both landside and airside
- Ensuring adherence to company standards and procedures
- Monitoring and analysing airport key performance indicators and making recommendations for improvements
- Assisting the Regional Manager with key operational meetings as well as planning, recruitment and resource allocation, to ensure operational requirements are met
- Working effectively with our key stakeholders, including ground handling partners, airport authorities and our Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos at all times.
- There may be the requirement to travel, to support our other Airports, at busy times
This is a role with a high level of operational responsibility, whilst working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme.
The successful candidate will have experience of leading and managing teams, ideally from within an aviation environment. We are looking for an inspirational leader, who is committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety. Excellent administration skills are required, including roster planning and KPI management. Strong operational experience within an airport environment is essential for this role and you will ideally have experience of managing/building relationships with service providers and senior stakeholders. As you will be working with our UK customer base, fluency in both English and Bulgarian is required.
In return we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Bourgas to help make a real difference to our customers holiday!
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| Job Title |
Customer Service Agent - Zakynthos Airport (ZTH) |
| Location |
Zakynthos |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Zakynthos Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel to support our other Airports, at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation or Travel setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Zakynthos to help make a real difference to our customers holiday!
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| Job Title |
Customer Service Agent - Chania Airport (CHQ) |
| Location |
Chania |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for a Customer Service Agent to join our Ground Operations Team at Chania Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be travel required, to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Chania and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Corfu Airport (CFU) |
| Location |
Corfu |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Corfu Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be the requirement to travel to support other Airports at busy times.
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Corfu and help make a real difference to our customers holiday!
|
| Job Title |
Customer Service Agent - Heraklion Airport (HER) |
| Location |
Heraklion |
| Team |
Overseas Airports |
| Job Type |
Fixed Term |
| Salary |
Competitive |
| Hours Per Week |
40 Hours |
| Company |
Jet2.com |
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Heraklion Airport on a full time, seasonal contract basis for Summer 2021!
Reporting to the Duty Manager, our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.
Key responsibilities include:
- Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
- Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
- Effective co-ordination of both the landside and airside operations
- Undertaking quality checks and ensuring safe practices are carried out at all times
- Safety reporting, ensuring all incidents are recorded and investigated
- Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas
- There may be travel required, to support other Airports at busy times
This is a hands-on role, interacting with our customers and working as an ambassador for our brand values. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flying programme.
The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation or Travel setting. A team player, you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.
In return, we offer a competitive salary as well as fully paid training and opportunities for progression, along with one to ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Heraklion and help make a real difference to our customers holiday!
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