Jet2holidays is a headline sponsor at the Cycle Expo Yorkshire, which is taking place this weekend at Harrogate's Yorkshire Event Centre (YEC).
Treating cyclists to a feast of entertainment, celebrity guests, demo zones, world class displays and exclusive shopping opportunities, Cycle Expo Yorkshire is the UK's latest and most engaging celebration of everything cycling.
As headline sponsor of the Cycle Expo Yorkshire's Travel Zone for the second year running, we will be showcasing the wide range of cycling holidays that we offer across Europe, alongside the many smart features you can enjoy when booking a cycling break with Jet2holidays. From 32kg bike carriage, to bike transfers and handpicked hotels with specialist cycling facilities, cyclists can enjoy fantastic, stress-free holidays when you book with us.
Featuring destinations beloved by the world's best cycling teams, with routes ranging from challenging climbs to beginner-friendly flats, you wheelie will be ahead of the peloton!
As well as showcasing all these benefits, we will be holding a treasure hunt, as well as inviting attendees to put their talents to the test and see how fast they can pedal via our Wattbike challenge, with flights to Majorca with free bike carriage up for grabs.
Cycle Expo Yorkshire is taking place from 21st-22nd September at Harrogate's Yorkshire Event Centre (YEC).
You can find further information at www.cycleexpo.co.uk/
For further information on cycling holidays with Jet2holidays please visit: www.jet2holidays.com/cycling-holidays
Jet2.com was crowned Airline of the Year at last night's prestigious TTG Travel Awards.
We added to our vast award collection by beating several short-haul and long-haul carriers to scoop the coveted prize.
The TTG Travel Awards are recognised as being the toughest to win in the UK and Irish travel trade, celebrating the very best in the business. They are based on travel agent ratings as well as a panel of judges, so this shows Jet2.com really is the best in class.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We have won countless awards for our commitment to delivering a VIP service, but this is the first time we have won at the TTG Travel Awards, making it a very special accolade. It is tremendous recognition from the travel industry and we would like to thank everyone who supported us. It shows our continued hard work to provide the very best product and service is working, and every single colleague deserves this accolade for the brilliant work that they do every day."
Jet2.com and Jet2holidaysenjoyed a triumphant evening at the Travel Bulletin Star Awards yesterday, picking up a hat trick ofaccolades as voted for by travel agents across the UK.
Jet2holidays, the UK's second largest tour operator, won the Star Family Holidays Operator award for the second year running at the prestigious event, which was held at The Landmark Hotel in London. We beat several competitors to win this award, with agents recognising our great value package holidays and industry-leading customer service.
In addition to that, our 20-strong Trade Sales team scooped the coveted Star Trade Sales Teamaward - as independent travel agents recognised our Partnership 2 Success strategy, which sees us work in collaboration with independent agents to help them increase sales and grow their businesses.
Our whole approach to working with independent travel agents is based on this partnership model, so we are delighted to have been recognised with this award.
Finally, Jet2.combeat the competition to win the Star Leisure Airline, in recognition of our friendly low fares and commitment to delivering a VIP service for all our customers.
The Travel Bulletin Star Awards are a highlight on the travel industry calendar, bringing the industry's finest together for a glittering awards ceremony to honour star performers as voted for by Travel Bulletin's travel agent readers.
Speaking after the ceremony, Jet2holidays' Head of Trade Sales, Alan Cross said: "We are absolutely thrilled to have won three awards as voted for by travel agents. Everything our Trade Team does is geared towards delivering growth and success for our independent travel agency partners, so there is no better validation of our approach than these awards. Our focus on working in partnership with independent travel agents, and delivering great value and a VIP experience for their customers, so that they want to book with us time and time again, will remain at the heart of everything that we do so that we can enjoy more successes such as this."
Data by leading travel intelligence company OAG has shown that Jet2.com was the most punctual UK airline during the busy travel month of July.
With July marking the start of the peak summer holiday period, the OAG data shows that we achieved the best On Time Performance (OTP) in the UK for the month (79.6%), more than 2% ahead of any other UK airline. This performance is made all the more impressive by the fact that we operated our biggest ever July programme, with over 10,000 flights departing in the month.
The latest data means that Jet2.com has now achieved the best OTP in the UK for 13 of the previous 16 months, including every month in 2019 apart from June.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "With holidaymakers escaping the gloomy British weather for the peak holiday season, this data is proof that Jet2.com is the UK airline for getting customers away on time for their well-deserved holidays. There's no better way to start your holiday, and our teams work tirelessly every day to make sure this happens, whilst delivering our VIP customer service."
OAG is one of the industry's most recognised and respected providers of rankings of OTP for all airlines and airports. View their reports here:www.oag.com/monthly-on-time-performance-reports
Yesterday we flew home the finalists from Love Island 2019 from Palma de Mallorca to London Stansted Airport after their whirlwind two months in the villa.
As designated official travel partner of one of the most talked about shows of the summer for 2019, we can categorically say we were thrilled to welcome on board winners Amber Gill and Greg O'Shea along with the three couples who made it through to the final! Tommy Fury and Molly Mae Hague; Ovie Soko and India Reynolds and finally Maura Higgins and Curtis Pritchard all landed bank on home soil today after a summer of love on the Balearic Island.
Family, friends and fans, held up banners and cheered for them as they stepped through the arrival gates, and the couples were treated like true VIPs by our award-winning cabin crew.
Flying the Love Islanders back in style followed two months of competitions, TV and digital advertising and social media activity working with ITV2. We also offered viewers nine chances to win a pair of money-can't-buy tickets to the Love Island Live final and a Jet2holiday for two people to Majorca. In addition, independent travel agency partners who made the most Jet2holidays bookings during the series were also entered into a prize draw to win a pair of tickets to the Love Island Live final, alongside a VIP Fam Trip for two people to Majorca.
On top of that, an in-show competition meant one lucky winner had the chance to win their own Love Island experience with us- a 7-night holiday for six people staying at Sol Wave House All Suites in Magalluf, plus £40,000 spending money.
We're not sure what to do with ourselves tonight at 9pm! But it is what it is, and we loved coupling up with one of the most watched programmes on TV. Here's a selection of the images from the homecoming!
August 1st is officially known as Yorkshire Day and as the region's leading airline and tour operator we're proud to be part of God's own county.
Since launching our first flight from Leeds Bradford to Amsterdam back in 2003, we now operate to a huge 58 sun, city and ski destinations from our first ever base.
As our biggest summer programme continues, we're proud to be flying thousands of Yorkshire folk every week to Europe's top destinations with our great value package holidays and family friendly flights.
Over the last 16 years and with the support of our Yorkshire customers, we've perfected our family friendly formula and have gone on to win numerous awards.
This year alone Jet2.com and Jet2holidays has been named the Which? Recommended Provider, Best Airline for Groups at the 2019 Group Travel Awards, Best Short Haul Airline at the Globe Travel Awards and the TripAdvisor Travellers' Choice for Best Airline - Europe (2019), Top 10 Airlines in the World (2018 & 2019) and Best Economy Class Europe (2018 & 2019). Crikey that's a lot!
Happy Yorkshire Day!
Jet2.com has introduced two gluten-free meals and two vegan options to its selection of pre-ordered meals.
We've added two gluten-free options to give customers an even bigger choice of delicious meals when flying with us, the UK's best airline*. This comes in direct response to demand from our customers. The Gluten Free Roast Chicken Dinner features a traditional roast chicken breast with grilled potatoes and vegetables, served with a rich gluten-free gravy. The All-Day Gluten Free Breakfast is topped with grilled bacon, fluffy scrambled egg, rosti potatoes, and sautéed mushrooms in a delicious tomato sauce.
Due to demand from our customers who have removed animal products from their diet, we're also introducing two exciting new vegan meals, including an All-Day Vegan Breakfast featuring a delicious grilled vegan sausage, rosti potatoes, and sautéed mushrooms in a rich tomato sauce, as well as a Vegan Moroccan Vegetable Tagine served with fluffy couscous.
The new in-flight meals will be available to order from 29th July and will be onboard on flights from 2nd August. They can be purchased when booking with Jet2.com and Jet2holidays or can be ordered post-booking.
We've made several exciting culinary announcements this year, giving customers fantastic choice when flying with the us. In January, we added our first ever vegan option to our in-flight menu, with the introduction of the warming and hearty Penne Arrabbiata pasta dish, and in May we turned up the heat by introducing two exciting Nando's snacks to our new In-Flight menu, making us the first UK airline to help its customers get a Nando's fix in the sky.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Customer feedback shows that there is strong demand for vegan and gluten-free options, so we are delighted to be introducing these four delicious meals, giving customers more choice on our award-winning airline. We are always looking at ways in which we can develop our offering and VIP customer experience, and we are sure that these new pre-ordered meals will be just as popular as the exciting in-flight menu changes that we have already announced this year."
Jet2.com and Jet2holidays have once again been ranked as the best in their industries and amongst the very best in the UK for delivering first-class customer service, according to detailed new research.
The latest UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, has ranked Jet2holidays 12th out of more than 250 companies - making the package holiday specialist the 'Best in Tourism' and the highest ranked tour operator for customer service.
Jet2.com comes joint 22nd in the list - making us the highest ranked airline in the study and the 'Best in Transport.'
The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been run by The Institute of Customer Service since 2008. It is based on the experiences and relationships that more than 10,000 customers have with organisations, with over 250 major brands featured in the study.
Over 25 different metrics - such as staff professionalism, quality & efficiency, product quality, and complaint handling - are factored into the results.
Jet2holidays is the only tour operator in the top 50, receiving a customer satisfaction score of 83.3, above the average for companies in the 'tourism' sector, which average 80.2. The average for all companies in the entire study is 77.1.
Jet2.com has a customer satisfaction score of 82.0, way about the average for companies in the 'transport' sector, which average just 70.8.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "I am very proud that customers see Jet2.com and Jet2holidays as the leading airline and tour operator for delivering great customer service. Achieving such recognition from our customers is something that we work on tirelessly on, as we know how hard people work and save so that they can enjoy their well-deserved holidays. We want every single customer to feel like a VIP when they travel with us, and we will continue to make sure that this is at the heart of everything that we do."
For further information on the study, please visit: lp.instituteofcustomerservice.com/uk-customer-satisfaction-index-launch-institute-of-customer-service-index-launch
Jet2holidays has today been recognised as a Which? Recommended Provider for 'taking the bar for package holidays and raising it through the roof'. This announcement comes after Jet2.com was again recognised as a Which? Recommended Provider earlier this year.
The Which? Holiday Companies Survey, completed by thousands of Which? members, asked customers about their experiences with different travel companies. An overall customer score was then compiled based on several factors including accommodation, customer service, description vs. reality, the holiday representative, the organisation of the holiday, and value for money.
With an impressive overall customer score Jet2holidays is ranked ahead of a number of competitors and tour operators, with Which? pointing out how some of those competitors have "forgotten what makes a package holiday great: a well-managed experience with good customer service before you fly and helpful reps on the ground."
The survey shows that Jet2holidays scored consistently well on every single factor, with the Which? report saying this about us: "Holidaymakers love the friendly customer service, free 22kg of luggage and the Free Resort Flight Check-In service."
This success comes on the back of our continued investment into delivering a VIP experience so whether a customer stays in an ultra 5-star luxury hotel, or a 2-star self-catering apartment, they will be given the same level of service. This investment means that Jet2holidays has industry-leading call centre service levels, a customer helpline that is open 24 hours a day and 365 days a year, more Customer Helpers at airports and in resort than other tour operators. On top of that, unique touches such as Free Resort Flight Check-In and Twilight Check-In services make customers feel like a VIP.
Alongside this success, in January was Jet2.com recognised as a Which? Recommended Provider again.
The Which? Airlines Survey, completed by almost 8,000 Which? members, asked those flying from a UK airport about their travel experiences on a number of short haul airlines. The overall customer score for this was based on factors including punctuality, boarding, seat comfort, cabin environment, customer service, food & drink, and value for money.
The survey showed that Jet2.com scored consistently well on all factors, with our customer service yet again singled out for praise.
The Which? survey also showed that our fleet of brand-new Boeing 737-800NG aircraft are making a huge impression on customers, with the cabin environment receiving high marks. We marked a major milestone in January 2019 when we received the last of 34 brand new Boeing 737-800NG aircraft, taking our fleet size to 100 aircraft, to support our continued growth whilst providing customers with even more choice and flexibility.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "Quality is at the heart of everything we do at Jet2.com and Jet2holidays, as we know how hard people work and save for their holidays. To receive this recognition from Which? is therefore something we are extremely proud of, as it is based on the experiences of paying customers - and it shows that our investment in delivering a VIP customer experience is working. Whether you book a flight with Jet2.com or a package holiday with Jet2holidays, what you get is a team that is obsessed with customer service, and this is reflected in these fantastic accolades. I am extremely proud to work with the thousands of Jet2.com and Jet2holidays colleagues who put everything into delivering this service for our customers every single day."
New analysis of Civil Aviation Authority (CAA) data by Which? has shown that Jet2.com continues to lead the way when it comes to punctuality. The in-depth analysis shows that we outperformed our competitors for punctuality in 2018, and that we bucked the wider trend by improving punctuality too.
Echoing other data that has been published on airline punctuality, the Which? analysis shows that Jet2.com improved punctuality despite our expanded flying programme. The research found that 'although there were some notable exceptions, delays are getting worse at nearly every major airline.' Thanks to our hard-working teams, Jet2.com 's performance flew in the face of this finding.
The research goes on to say that "Jet2.com proved that a rapidly growing budget airline can still deliver on punctuality."
Which? analysed Civil Aviation Authority (CAA) flight punctuality data from 2014-18, with airlines compared on arrival punctuality.
To view the findings, please follow this link:www.which.co.uk/news/2019/07/revealed-the-worst-airlines-and-routes-for-delays/
After flying millions of happy customers on holiday from Northern Ireland, this week we celebrated 15 years of Jet2.com flights from Belfast International Airport.
To mark the occasion, customers flying to the sunshine with us from Belfast International were given a special celebration of traditional Fifteens (a traditional tray bake from Northern Ireland), cake, refreshments, and two lucky customers even won a pair of return Jet2.com flights.
Colleagues from our award-winning team at Belfast International Airport also joined the celebrations.
Back in 2004, the first Jet2.com flight took off from Belfast International to Prague, with two destinations on sale at the time of launch. Today we operate to 30 destinations from Belfast International, with 450,000 seats on sale this summer alone and four based aircraft supporting this huge operation.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We have continued to enjoy enormous success since our first flight took off from Belfast International in 2004, and that is all down to the support and loyalty from holidaymakers and independent travel agents across Northern Ireland. Although we have expanded from two destinations to 30, we remain focused on the same values today as we did back in 2004, which are providing customers with a VIP experience, friendly low fares, and great flight times on our award-winning airline."