We celebrated another milestone at Jet2.com recently, as one of our first routes celebrated exactly 15 years of operation.
Our Leeds Bradford to Alicante route started operating in 2003, and since then it has gone from strength to strength, becoming one of our most popular all year round destinations thanks to the popularity of resorts such as Benidorm, Calpe, Albir and Moraira.
The occasion was celebrated by our Customer Helpers and the Alicante Airport Team, and customers were treated to a selection of cakes and drinks.
We now operate to Alicante all-year round from our nine UK basesand we look forward to many more years of successful operations to Spain's 'White Coast'.
We are very excited to announce that Jet2holidays will be a brand partner of Love Island, one of the most talked about TV shows in 2017 and eagerly awaited shows in 2018.
The announcement makes Jet2holidays the designated official travel partner of Love Island, which starts its fourth series on ITV2 tonight at 9pm. Last year's series had ITV2's highest ever ratings, making it a great way to target millennials and young adults.
We will reach this audience through commercial competitions, TV and digital advertising, social media, and a dedicated microsite hosting exclusive content. Keep an eye out for the slogan "Love the summer vibe with Jet2holidays and Love Island" for the duration of the series.
A series of bespoke advertisements to support the partnership have been filmed in Majorca, where the Love Island villa is located. The ads have been filmed from the perspective of a friend's camera, and follow a groups' holiday through the lens. Four summer vibes are captured in the ads - Party, Chilled, Culture and Active - showcasing the different holiday experiences that we offer customers in Majorca and across our network of European destinations.
We are also offering viewers the chance to win ten pairs of money-can't-buy tickets to the Love Island Live final, and in addition to that, a Jet2holiday for two people to Majorca will be up for grabs each week throughout the series.
Love Island is one of the most talked about shows on TV and in the definitive game of love, every few days the Love Islanders will have to couple up, with those not in a couple at risk of being dumped from the island. With the path to true love littered with surprise bombshell arrivals and unexpected twists and turns, there's never a dull moment in the islanders' sunshine paradise. Ultimately the couples must win over the hearts of the public, who will have the final say on who wins the show and takes home a lucrative cash prize.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Love Island was one of the most popular and talked about TV shows last summer, and it looks like this summer will be no different. Working in partnership with such a high profile programme means we can showcase the fantastic range of holidays we have on offer for young people, so we are delighted to be the official travel partner of Love Island."
Claire Heys, ITV Brand Partnerships and Content Director, said: "Love Island is synonymous with a hot and sunny holiday so I'm delighted to welcome Jet2holidays as a show partner."
The ads were filmed at four Jet2holidays hotels in Majorca: Sol House The Studio Calvia Beach, BH Mallorca in Magaluf, Sol Wave House in Magaluf, and the Iberostar Grand Portals Nous in Portals Nous.
Summer 19 is set to be a stunner, with Jet2holidays introducing our biggest and best collection of summer holidays yet.
With over 1,200 weekly flights operating to 58 destinations during peak periods, our Summer Holidays 19 brochure has it all wrapped up in one place.
It's great to go somewhere that you know and love, but for Summer 19 customers can take off to THREE BRAND NEWdestinations; the Black Sea Coast of Bulgaria, Turkey's idyllic Izmir and culture-packed Chania on the west side of Crete.
On top of that, we're offering package holidays you can trust from nine UK bases, plus our smart Free Resort Flight Check-in service from more hotels than ever.
Not forgetting our Part Payment Plan and low £60 per person deposit, we are making it easier than ever to plan an escape to the sun, and our brand new Summer Holidays 19 brochure is packed with ideas.
To see a copy and get inspired for Summer 19, just click here: jet2holidays.inbro.net/
We said "Bonjour" to La Rochelle in style this weekend, as we launched a new route to the city from Leeds Bradford Airport.
Customers on the first flight were treated to a truly French welcome, with traditional music serenading them at La Rochelle Airport. Customers were also treated to a goodie bag that included caramel, chocolate and Pineau.
We were delighted to meet with the Provincial Delegation of Almeria this week, to talk about our massively expanded Summer 18 programme to Costa de Almeria, which makes Jet2holidays the largest tour operator to the region from the UK.
Steve Heapy, CEO of Jet2.com and Jet2holidays, met with the President of the Diputacin, Gabriel Amat, and Vice President, Javier A. Garca, and discussed the exciting programme, which includes up to 17 weekly flights operating from eight UK bases.
This means we are more than doubling our Costa de Almeria seat capacity for Summer 18, thanks to the addition of more seats from Manchester,Leeds Bradford , Edinburgh , East Midlandsand Newcastle Airports, as well as the launch of flights from three new bases (Belfast International, Birmingham and London Stansted).
With rugged landscapes, unspoiled beaches, and fabulous resorts such as Roquetas de Mar, Mojacar, El Toyo, Aguadulce and Almerimar- this is a destination that remains one of Spain's best kept secrets whilst offering so much for holidaymakers.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Our successful first summer in Costa de Almeria shows that we made a great decision to start operating to the region. This is why we are expanding our programme so significantly in Summer 18 and Summer 19, meaning that Jet2holidays is the largest tour operator to the region from the UK.
"Part of the charm and appeal of Costa de Almeria is that it is 'off the beaten track' when compared to some other regions in Spain, however the region has something for everyone. We are looking forward to a very bright future in the region, filling hotels with customers from all over the UK on a package holiday they can trust."
To find out more, please visit:www.jet2holidays.com/destinations/spain/costa-de-almeria
We are thrilled to announce that we have been awarded Travel Brand of the Year 2018 at this year's Which? Awards.
The independent awards celebrate organisations that are rated highly by Which? members and researchers, for providing the very best products and services.
The winner is chosen after a rigorous process which includes research, testing and endorsements (such as Best Buy and Recommended Provider status) by Which? experts, as well feedback from Which? members and paying customers throughout the year.
We beat a number of well-known brands to be awarded the prestigious title of Travel Brand of the Year 2018, and received particular praise for our dedication to customer service and quality. In addition, we were also praised for becoming the first company to drop credit card charges on all flights and holiday bookings.
Steve Lee, Commercial Director of Jet2.com and Jet2holidays, who collected the award said: "We are very proud to be named Which? Travel Brand of the Year, as it is a ringing endorsement of the service that we give our customers. These coveted awards are given to organisations that provide the very best customer experience, and it shows that our investment and hard work into delivering a VIP experience is working."
This recognition comes on the back ofJet2.com receiving prestigious 'Which Recommended Provider' status for the past two years.
The award is the latest of a number of other recent successes. Earlier this year, Jet2.com scooped four accolades at the 2018 TripAdvisor Travellers' Choice awards for airlines (Best Airline - UK, Best Low-Cost Airline - Europe, Best Economy Class - Europe, and Top 10 Airlines in the World). In January, the UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, named Jet2holidays as the 9th best company in the UK for delivering high quality customer service.
Customers keep telling us how much they love our Free Resort Flight Check-In service, so we have expanded it to two more destinations in time for Summer 18!
Holidaymakers in selected hotels in Gran Canaria and Fuerteventura can now take advantage of this smart service, which makes your flight home quicker, easier and more convenient.
All you have to do is drop your bags off securely with our specialist Free Resort Flight Check-In Team at your hotel before you go to the airport, and we will then safely transport your bags to the airport and stow them on the aircraft.
This gives you extra time to enjoy yourself at your hotel without lugging suitcases around. Plus, the airport will be a breeze as you can sail straight through to security.
As a result of this expansion, Free Resort Flight Check-In is now featured in around 250 hotels across nine destinations - Costa Blanca, Costa del Sol, Cyprus (Larnaca and Paphos), Lanzarote, Majorca and Tenerife in addition to Gran Canaria and Fuerteventura. This means all of our Canary Islands destinations now feature Free Resort Flight Check-In!
If you want to find out more about this great service, just click here: www.jet2holidays.com/resort-flight-check-in
We are continuing to strengthen our commitment to independent travel agency partners by announcing two promotions and two vacancies in our award-winning trade team.
We are recruiting two Trade Sales Executives to join our 16-strong Trade Team, covering the North West/Northern Ireland and Yorkshire.
Successful candidates will be responsible for working in collaboration with independent travel agency partners to help them grow their businesses. This includes working on joint marketing initiatives, such as our mobile travel agency stores, as well as participating in regional events and running training programmes to help agents increase sales.
At our recent annual VIP conference for independent travel agents, we outlined a number of initiatives to strengthen our partnership approach, including the launch of new tailored training programmes and an innovative new in-store branding concept which gives agents the opportunity to integrate a fully-branded Jet2holidays booking centre into their premises. The Trade Sales Executives will play a key role in developing these new initiatives in partnership with independent travel agents.
In addition to the two positions, we have also announced two promotions in our Trade Team today.
Lloyd Cross, previously a Senior Sales Executive, has been promoted to the position of Regional Sales Manager. Lloyd has worked at Jet2.com and Jet2holidays since 2013, having joined as a colleague in our sales centre. He then moved to the Trade Team as a Sales Executive in 2014 covering the North East of England and Cumbria, and in his new role he will be responsible for managing a team of Sales Executives and Senior Sales Executives to increase sales of Jet2holidays through the UK travel trade.
Leiza Sullivan has also been promoted to the position of Senior Sales Executive from Sales Executive. This means that Leiza will be responsible for managing successful trade relations with independent travel agency partners across West Yorkshire and Lancashire. She joined Jet2.com and Jet2holidays in 2012 and worked in the company's Airports and Tourism Organisations team before joining the Trade Team in 2016.
Alan Cross, Head of Trade at Jet2holidays said: "This is a fantastic opportunity for hungry and passionate people to join our award-winning trade sales team. By working together with independent travel agents to help them grow their businesses, we are enjoying tremendous success and that is reflected by these two well-deserved promotions that we are announcing today."
It all began in 2003, and more than 65 million customers later, we are celebrating 15 years since our first day of flying!
To mark the occasion, celebrations took place at our first ever base, Leeds Bradford Airport, where exactly 15 years ago our first flight took off to Amsterdam. Customers and colleagues were surprised by celebrity guest, Peter Andre, who serenaded them with a special rendition of Happy Birthday before their flight departed.
Back in 2003, we had two aircraft serving nine destinations, since then we have grown to become the UK's third largest airline with a fleet of 88* aircraft flying to 65 sun, city and ski destinations from nine UK bases.
From Leeds Bradford Airport alone, Jet2.comhas carried over 23 million customers. Its growth has seen us grow the number of colleagues in Yorkshire from 80 to over 2,000 and means we will operate a fleet of 15 aircraft at the airport this summer. Today, we fly to 54 destinations from Leeds Bradford Airport.
To mark our 15th anniversary celebrations, we are giving one lucky customer the chance to win 15 free return flights with our '15 Seconds of Fame' competition. All you have to do is create a video to capture the spirit of Jet2.com.15 runners up will also win a pair of free flights.
Did you know, in the last 15 years we have:
- Carried more than 65 million customers, including more than 23 million to and from its first base Leeds Bradford
- Served over seven million cups of tea and two million KitKats!
- Launched from eight new bases, including the start of flights from Birmingham and London Stansted in March 2017
- Won numerous awards for customer service, including Best Airline - UK and Best Low Cost Airline - Europe in the inaugural TripAdvisor Excellence Awards for Airlines.
- Increased our fleet size from six to 88* with 34 brand new Boeing 737-800 being delivered between September 2016 and January 2019.
Steve Lee, Commercial Director of Jet2.com and Jet2holidays, who was on the company's first ever flight back in 2003 said: "Today marks 15 years of Jet2.com and is a great chance to look back on what has been achieved since we launched. The things that mattered to customers 15 years ago, such as VIP customer service, great flight times and value, are just as important today and that is what we have focused on resolutely for the past decade and a half.
"Our family friendly formula means we have expanded to become the third largest airline, whilst winning a string of accolades at the same time. As we look forward to the next 15 years and beyond, our commitment to those same values remains at the heart of everything we do."
Last year, we also celebrated 10 years of package holiday specialist Jet2holidays, which is today the UK's second largest tour operator. Through Jet2holidays we offer great value ATOL protected package holidays to over 40 top sun destinations, with thousands of 2-5 star hotels available and flights with Jet2.com.
The popularity of our friendly low fares, great flight times and generous 22kg baggage allowance (plus 10kg hand baggage) has enabled the airline to enjoy this growth. We have won numerous awards for customer service, including Best Airline - UK and Best Low Cost Airline - Europe in the Inaugural Trip Advisor Excellence Awards and Airlines.
Since we started operating from Manchester Airport in 2004, we have enjoyed tremendous success and growth, thanks to the popularity of our friendly low fares and great value package holidays. As a result of that growth, we have over 2.5 million seats on sale to and from 42 destinations from Manchester Airport this summer, representing our biggest ever summer programme.
To support this expanded operation and to ensure that we continue delivering our award winning service, from Wednesday 11th April 2018 some Jet2.com flights will arrive and depart from Terminal 2 (T2), in addition to our operation at Terminal 1 (T1).
From this date, all flights to/from Lanzarote, Malaga, Palma & Tenerife will operate through T2. All other Jet2.com flights will continue to operate as normal through T1.
In coordination with Manchester Airport, a comprehensive plan has been put in place to ensure that our customers and trade partners know which terminal they will now be using.
The following link provides further detail on this announcement: www.jet2.com/manchester-airport-information.
Jet2.com & Jet2holidays are the UK's third-largest airline and second-largest tour operator respectively.
We provide scheduled leisure flights and ATOL-licensed package holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities.
We are committed to our core principles of being family friendly, offering value for money, and providing great customer service - and these principles mean that we continue to grow our successful business.
Jet2.com and Jet2holidays has today announced that it is opening a satellite office in Sheffield city centre, and is on the lookout for talented local IT and Web Development professionals to play a leading role in supporting our growth.
We are recruiting for a variety of positions in Sheffield, with all roles sitting in the our expanding IT Systems and Web Development team. Positions available include: Senior Software Developers, Software Developers, Senior Software Engineers, Software Engineers, IT Operation Engineers, Test Team Leaders, Testers and BI Developers.
All candidates will be expected to work in a fast-paced environment and should be passionate about technology and delivering the very best user experience to our all-important customers whether that be via mobile app, mobile site or desktop.
The satellite office will be located in Sheffield city centre, making it a great place to work whilst also ensuring that we continue to expand and invest in Yorkshire - the county where we were founded in 2003 and remain based today, with offices at Leeds Bradford Airport and Leeds City Centre.
Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "As our business continues to grow, it is vital that we find the right people to support our expansion and ambitions. We are confident that the talent pool in Sheffield will enable us to do exactly that, so we are delighted to be announcing these new positions as well as the opening of a brand new satellite office in the city centre. Our website is our shop window, so we are looking for talented and enthusiastic web professionals who are passionate about delivering the very best experience for our customers, which is what Jet2.com and Jet2holidays is all about."
Jet2holidays hosted its 7th annual World Travel Market dinner at Tobacco Dock in London, where we celebrated a successful year and paid tribute to partner hoteliers and airports.
Over 500 delegates from hotel groups and airports right across Europe gathered at the VIP event to hear Steve Heapy, CEO of Jet2.com and Jet2holidays ,talk about our growth and highlights over the past 12 months which include:
- Becoming the second largest UK Tour Operator
- Commencing operations from two new UK bases - Birmingham and London Stansted
- Launching 3 brand new destinations: Almeria, Halkidiki and Berlin
- Delivering our biggest ever summer programme
- Launching Jet2Villas, the first product in the UK that offers a package holiday experience in a villa.
- Extending our free resort flight check-in service to seven destinations and almost 200 hotels
- Adding more brand new Boeing 737-800 NG aircraft to our expanding fleet. Last winter we took delivery of 16 aircraft, with 14 being delivered this winter and the final 4 over winter 18/19 in time for Summer 19
- Achieving a 40% increase in advance sales demonstrating our continued growth and stability
Mr Heapy also outlined how we have supported hoteliers by leading the fight against fake sickness claims. This includes reporting immoral and illegal practices by claims companies to the regulator, cancelling forward bookings from customers who have made fraudulent claims, and hiring private detectives in resort to crack down on claims companies. As a result, the Government recently launched a Call for Evidence to give Ministers a greater insight into the issue and help identify ways to tackle it.
Before treating delegates to a Winter Wonderland extravaganza and a performance by the string quartet, Siren's Strings, Mr Heapy pledged to continue putting quality at the heart of everything we do and to continue our unwavering focus on providing the best customer service in the industry, which has seen us win multiple awards this year.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "At our first annual dinner seven years ago, I was telling hoteliers that we had just taken 64,000 people on holiday the previous financial year and that we were the 27th largest tour operator in the UK. This financial year, our ATOL licence was for 2.27m customers, representing growth of over 3,500% in the last 7 years and making Jet2holidays the UK's second largest tour operator. That growth is far from done, and with the support of the industry we will continue to grow in a responsible way over the coming years, filling hotels with customers from all over the UK on a package holiday they can trust."
Jet2.com and Jet2holidaysis celebrating a double dose of recognition from the Scottish travel industry after scooping two accolades at the biggest event in the Scottish travel industry calendar, the Annual Scottish Passenger Agents' Association Travel Awards (SPAA).
Jet2.comwas named Holiday Airline of the Year for the seventh consecutive year andJet2holidays took home Short Haul Tour Operator of the Year for the fourth year in a row. Both awards were won despite strong competition and were voted for by the Scottish travel industry. To cap off a successful evening, Jet2holidays was also commended in the Agency Sales Team of the Year and Leisure Representative of the Year categories, and Jet2CityBreakswas commended in the European City Break Supplier of the Year category.
Scooping these two coveted awards means that we have now taken home a whopping EIGHT awards in the past month alone. On top of these recent successes,Jet2holidays was last month named the UK's second largest tour operator and Jet2.com was the only UK airline to be given five-stars for On-Time Performance by OAG, the world's leading air travel intelligence company.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "We are very proud to have received these prestigious SPAA awards as voted for by the travel industry in Scotland. These awards are a major milestone in the travel calendar, so we are delighted to have been recognised as the Holiday Airline of the Year and Short Haul Tour Operator of the Year yet again. Our operation in Scotland continues to go from strength to strength, and that success is down to our fantastic teams who work tirelessly every single day to deliver a VIP customer service so they every customer enjoys a lovely holiday with Jet2.com and Jet2holidays."