Jet2.com and Jet2holidays has today announced that it is opening a satellite office in Sheffield city centre, and is on the lookout for talented local IT and Web Development professionals to play a leading role in supporting our growth.
We are recruiting for a variety of positions in Sheffield, with all roles sitting in the our expanding IT Systems and Web Development team. Positions available include: Senior Software Developers, Software Developers, Senior Software Engineers, Software Engineers, IT Operation Engineers, Test Team Leaders, Testers and BI Developers.
All candidates will be expected to work in a fast-paced environment and should be passionate about technology and delivering the very best user experience to our all-important customers whether that be via mobile app, mobile site or desktop.
The satellite office will be located in Sheffield city centre, making it a great place to work whilst also ensuring that we continue to expand and invest in Yorkshire - the county where we were founded in 2003 and remain based today, with offices at Leeds Bradford Airport and Leeds City Centre.
Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "As our business continues to grow, it is vital that we find the right people to support our expansion and ambitions. We are confident that the talent pool in Sheffield will enable us to do exactly that, so we are delighted to be announcing these new positions as well as the opening of a brand new satellite office in the city centre. Our website is our shop window, so we are looking for talented and enthusiastic web professionals who are passionate about delivering the very best experience for our customers, which is what Jet2.com and Jet2holidays is all about."
Jet2holidays hosted its 7th annual World Travel Market dinner at Tobacco Dock in London, where we celebrated a successful year and paid tribute to partner hoteliers and airports.
Over 500 delegates from hotel groups and airports right across Europe gathered at the VIP event to hear Steve Heapy, CEO of Jet2.com and Jet2holidays ,talk about our growth and highlights over the past 12 months which include:
- Becoming the second largest UK Tour Operator
- Commencing operations from two new UK bases - Birmingham and London Stansted
- Launching 3 brand new destinations: Almeria, Halkidiki and Berlin
- Delivering our biggest ever summer programme
- Launching Jet2Villas, the first product in the UK that offers a package holiday experience in a villa.
- Extending our free resort flight check-in service to seven destinations and almost 200 hotels
- Adding more brand new Boeing 737-800 NG aircraft to our expanding fleet. Last winter we took delivery of 16 aircraft, with 14 being delivered this winter and the final 4 over winter 18/19 in time for Summer 19
- Achieving a 40% increase in advance sales demonstrating our continued growth and stability
Mr Heapy also outlined how we have supported hoteliers by leading the fight against fake sickness claims. This includes reporting immoral and illegal practices by claims companies to the regulator, cancelling forward bookings from customers who have made fraudulent claims, and hiring private detectives in resort to crack down on claims companies. As a result, the Government recently launched a Call for Evidence to give Ministers a greater insight into the issue and help identify ways to tackle it.
Before treating delegates to a Winter Wonderland extravaganza and a performance by the string quartet, Siren's Strings, Mr Heapy pledged to continue putting quality at the heart of everything we do and to continue our unwavering focus on providing the best customer service in the industry, which has seen us win multiple awards this year.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "At our first annual dinner seven years ago, I was telling hoteliers that we had just taken 64,000 people on holiday the previous financial year and that we were the 27th largest tour operator in the UK. This financial year, our ATOL licence was for 2.27m customers, representing growth of over 3,500% in the last 7 years and making Jet2holidays the UK's second largest tour operator. That growth is far from done, and with the support of the industry we will continue to grow in a responsible way over the coming years, filling hotels with customers from all over the UK on a package holiday they can trust."
Jet2.com and Jet2holidaysis celebrating a double dose of recognition from the Scottish travel industry after scooping two accolades at the biggest event in the Scottish travel industry calendar, the Annual Scottish Passenger Agents' Association Travel Awards (SPAA).
Jet2.comwas named Holiday Airline of the Year for the seventh consecutive year andJet2holidays took home Short Haul Tour Operator of the Year for the fourth year in a row. Both awards were won despite strong competition and were voted for by the Scottish travel industry. To cap off a successful evening, Jet2holidays was also commended in the Agency Sales Team of the Year and Leisure Representative of the Year categories, and Jet2CityBreakswas commended in the European City Break Supplier of the Year category.
Scooping these two coveted awards means that we have now taken home a whopping EIGHT awards in the past month alone. On top of these recent successes,Jet2holidays was last month named the UK's second largest tour operator and Jet2.com was the only UK airline to be given five-stars for On-Time Performance by OAG, the world's leading air travel intelligence company.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "We are very proud to have received these prestigious SPAA awards as voted for by the travel industry in Scotland. These awards are a major milestone in the travel calendar, so we are delighted to have been recognised as the Holiday Airline of the Year and Short Haul Tour Operator of the Year yet again. Our operation in Scotland continues to go from strength to strength, and that success is down to our fantastic teams who work tirelessly every single day to deliver a VIP customer service so they every customer enjoys a lovely holiday with Jet2.com and Jet2holidays."
Jet2.comhas today announced further investment and job creation at London Stansted Airport, as part of our ongoing commitment to developing the customer experience and our operations at the base.
On the back of the continued growth ofJet2.comandJet2holidaysat the airport, which will see capacity increase by more than 60% next summer, we have taken all ramp-handling services in-house. As a result,over 160 new fixed term and permanent jobs are now availableto fill forRamp Management,Ramp Agent,Baggage LoaderandDispatchpositions for Summer 2018.
Working as part of the Ground Operations Team, successful candidates will be responsible for ensuring that our flights depart safely and on time, whilst providing a VIP service to all of our customers. Just last week,Jet2.comwas named the most punctual airline in the UK over the past 12 months, according to data by the world's leading travel intelligence company OAG, and was the only UK airline to be awarded a 5-star rating for On-Time Performance.
In addition to these positions, we are also looking to recruitover 50 Passenger Service Agents at London Stansted Airport. Their responsibility is to look after customers throughout their time at the airport so that they get a lovely holiday off to the best start. The announcement today means thatJet2.comis better positioned than ever to deliver a great end-to-end experience for our flight-only and ourJet2holidayspackage holiday customers at London Stansted Airport.
Steve Heapy, CEO ofJet2.comandJet2holidayssaid: "We have enjoyed huge success since starting operations from London Stansted Airport earlier this year, meaning that next summer will be a much bigger and more ambitious flights and holidays programme. To support this and to provideJet2.comandJet2holidayscustomers with the best possible experience, we are investing significantly into our operation. This will enable us to build on our award-winning service and deliver an even better end-to-end customer experience for our customers at London Stansted Airport."
For the second year running Jet2.com has scooped the prize for Best Airline at the Group Leisure & Travel Awards.
The awards recognise the best providers, attractions and destinations for groups, and are voted for by readers of Group Leisure & Travel magazine. This success is yet another great endorsement of our friendly low fares and family friendly ethos, coming on the back of a number of accolades such as Best Airline UK and Best Low-Cost Airline Europe (TripAdvisor).
Trevor Caplis (Charter & Airline Sales Manager), Leah Keoghan (Senior Charter & Airline Sales Executive) and Becky Munro (Product Development Executive) are pictured here receiving our latest award from magician and TV presenter Ben Hanlin.
Trevor Caplis said: "We are very proud to receive this accolade for the second year running. Everyone involved with Group Travel at Jet2.com and Jet2holidays works incredibly hard to ensure the very best customer experience for groups travelling with us. This endorsement from Group Travel organisers shows that this effort is paying off, and we are delighted to be adding this to our stable of awards."
Latest ATOL data published by the Civil Aviation Authority shows that Jet2holidays is now officially the second biggest tour operator in the UK.
The data shows that, for the second consecutive year, Jet2holidays is the stellar performer in the list. In the 12 months to September 2018, we are licenced to carry 2.94 million passengers, an increase of more than 660,000 passengers on the previous 12 months. No other operator comes close to that growth.
The announcement comes on the back of a momentous year. In March, we launched our first flights and holidays from London Stansted and Birmingham Airports, and to date we have now taken delivery of 16 of 34 brand new Boeing 737-800 aircraft, with the final aircraft to be delivered in January 2019. In June, we launched Jet2Villas, a brand new proposition offering villa holidays with all the benefits of a package holiday.
We have scooped a number of significant accolades in recent times and these repeat successes are no coincidence. As Jet2holidays wraps everything up in one package, holidaymakers are given access to great value package breaks across thousands of 2-5 star hotels, with Jet2.comflights, industry leading 22kg baggage allowance and airport transfers included, through a £60 per person deposit.
Offering full ATOL protection, Jet2holidays includes free infant places. With a UK based call centre, and the option to book online, over the phone or through travel agents, Jet2holidayscustomers also benefit from 24 hour in-resort service as well as a fantastic free resort flight-check in service in almost 200 hotels across seven destinations.
With friendly low fares offering fantastic value, award winning customer service, and great flight times, Jet2.com also offers 0% credit card fees and has been voted Top UK Airline and Best Low Cost Airline in Europe by TripAdvisor.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This is great news for everyone associated with Jet2.com and Jet2holidays. There has been much written about the industry in recent times, but this goes to show what can be achieved through an unswerving focus on delivering the very best service for customers so that they enjoy a lovely holiday time and time again. With a committed team looking after our customers on their ATOL protected package holidays, and unique touches such as our free resort flight check-in service, we are looking ahead to the future with confidence."
We were delighted to welcome the first Engineering Apprentices onto our brand new in-house Jet2.com Engineering Apprenticeship scheme recently.
Harry Edler, Harry Whyte, Matthew Thornton and James Hair have commenced the four-year Apprenticeship after a selection process that included online tests, an assessment day, interviews and practical assessments. The four were selected from 500 initial applications, so we are delighted to welcome them to our team.
To mark the start of their Apprenticeship, they visited our Maintenance Hangar at Manchester Airport with their parents to have a look around and meet the Engineering Team.
This purpose-built facility covers 6,000 square metres of floor space, allowing our Engineering and Maintenance Teams to work on up to three aircraft at the same time. The Hangar is where the Apprenticeship will be delivered under the expert guidance of our recently appointed Apprentice Trainers, Neil Tomlinson and Mark Evans, as well as the rest of our Engineering Team.
When successfully completed, the Engineering Apprentices will have gained a Level 2 & Level 3 Diploma in Aerospace and Aviation and a Level 3 Diploma in Aircraft Maintenance (Category A).
We welcome Harry, Harry, Matthew and James and congratulate them on joining our Engineering Apprenticeship programme, which will see them become fully qualified A Licensed Mechanics.
Jet2.com is announcing a major recruitment drive today, with roadshows taking place across the UK to fill over 1,700 Pilot, Cabin Crew and Ground Operations roles.
The roadshows are taking place throughout August and September at various airports and locations across the UK to support the recruitment of 180 pilot, 900 cabin crew and more than 700 ground operations positions. They will offer the chance to informally meet members of the Jet2.com team, as well as receive expert advice and information about the various roles on offer.
The announcement comes on the back of a successful recruitment campaign for this summer, which includes flights from new bases Birmingham and London Stansted. This expansion is set to continue in Summer 18, when we will have 9.8 million seats on sale (a 13% capacity increase) opening up a wealth of exciting opportunities for a host of talented Pilots, Cabin Crew and Ground Operations colleagues alike.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "It has been an exciting year for Jet2.com and Jet2holidays, and we are delighted to be creating so many opportunities to join our award-winning team. If you care passionately about looking after customers, we would love to see you at one of our upcoming roadshows and we look forward to welcoming you on board."
Jet2.com is the third largest registered airline in the UK, and we were recently named Best Airline - UK and Best Low-Cost Airline - Europe in the inaugural TripAdvisor Travellers' Choice awards for airlines. We are also the only UK airline to be recognised by Which? as a Recommended Provider. A recent report by the Institute of Customer Service also showed that Jet2.com and Jet2holidays leads the industry for customer satisfaction, meaning a passion for looking after customers is an absolute must.
With a growing fleet of aircraft, including 34 brand new Boeing 737-800NG aircraft which are being delivered between 2016 and 2019, there is an ever-growing need for enthusiastic, dedicated and passionate Pilots to join our team, particularly B737 Type Rated First Officers.
The roles are targeted at experienced Pilots with a strong training record and the commitment, energy and flexibility required to deliver the best service to our customers.
The Ground Operations Team is responsible for ensuring that flights depart safely and on time. Working as part of a team of Customer Helpers, they work hard to ensure that our customers depart on time, providing the perfect start to a lovely holiday.
Aspiring Cabin Crew members will be expected to deliver a consistently high level of safety and a VIP service to customers, working closely with the Captain and the rest of the Crew to make every flight memorable.
As the UK's leading leisure airline, operating a fleet of more than 80 aircraft in Summer 18 to popular destinations in the Mediterranean, the Canary Islands and a wealth of European Cities, this marks an exciting time for Pilots, Cabin Crew and Ground Operations employees to get onboard with the Jet2.com team.
To see all the jobs available visit www.jet2careers.com
Our 5 millionth customer to Majorca - 9 year old Emily Darroch from Livingston in Scotland - has been rewarded in true style.
Lucky Emily, along with her father Colin, mother Karan and sister Hannah, had booked a week-long holiday at the Sol Katmandu Park & Resort in Magaluf, and were expecting a family holiday in the sunshine.
However, after we spotted that Emily is our 5 millionth customer to travel to Majorca, we laid on the full VIP treatment for the family, starting with a doorstep surprise at their Livingston home.
As the family was about to set off to Edinburgh Airport, we turned up with Maiya (the Sol Katmandu mascot), to give Emily news of her treat which includes:
- Chauffeur driven limousine transfer to and from Edinburgh Airport
- Red carpet welcome at Edinburgh Airport - along with priority check-in, fast track security, and lounge access
- Time in the cockpit and on the aircraft with the flight crew and cabin crew
- VIP welcome at Palma Airport in Majorca, complete with a dedicated greeting from the Sol Katmandu entertainment troupe
- Private branded Sol Katmandu transfers to and from Palma Airport, as well as a VIP welcome at the resort
- Upgraded room and play pass
- Additional excursions included throughout the holiday
- Car Hire for duration of the stay
- VIP backstage tour at Pirates Adventure Show, as well as a seat at the Captain's table for dinner
Emily and her family were also surprised with other treats including in-flight meals and drinks, shopping vouchers both in-flight and in Duty Free, as well as other goodies.
To round it all off, Emily and her family were told that this holiday of a lifetime would be completely FREE.
We have been operating to Majorca since 2003, and today the destination is one of our most popular holiday hotspots, with over 100 weekly flights departing to Palma Airport this summer from across our nine UK bases.
Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "At Jet2.com and Jet2holidays we pride ourselves on our family friendly ethos, so we have really brought this to life in celebration of our 5 millionth customer to fly with us to Majorca. Family holidays are all about creating unforgettable memories, and we hope that Emily and her family get to make as many of these as possible throughout their week with us."
A major study has recognised Jet2.com and Jet2holidays as amongst the very best companies in the UK for customer satisfaction.
The benchmark UK Customer Satisfaction Index (UKCSI), produced bi-annually by the Institute of Customer Service, has named Jet2holidays 4th out of almost 250 companies - making us the highest ranked tour operator for customer service. Jet2.com comes 29th in the list - the highest ranked airline.
No other package tour operator or airline even makes the top 50, with all the major brands and organisations featuring in the study.
Jet2holidays is given a customer satisfaction score of 84.8%, which represents the percentage of customers who said everything was right first time when they last contacted us.
Jet2.com has a customer satisfaction score of 82.4%, an improvement of 0.3% from January 2017. Not only is Jet2.com the only airline to make the top 50, but it is one of just three companies in the 'transport' sector to make the top 50.
The average customer satisfaction score across all UK organisations is 78.2% with the tourism industry averaging 80.7%.
Our success comes on the back of continued investment into customer service and delivering our family friendly formula. Examples of this include:
- Investing in, and growing, our UK based call centre, which has industry-leading response times.
- Doubling the number of overseas representatives to 500.
- Growing our free and exclusive Resort Flight Check-In service which allows customers to securely check-in their bags at their hotel on the last day of their holiday.
- Being the only tour operator offering a free 24/7 emergency helpline 365 days a year for customers.
- Hiring more customer helpers & check-in staff at airports.
- Investing significantly in our website and trade team meaning we offer easy, fast to book flights and holidays.
- Removing card fees for all bookings paid for with a credit card, debit card or AMEX.
This formula has resulted in a number of accolades and award wins, such as being voted the UK's Top Airline by users of TripAdvisor, Skytrax and Which?, with Jet2.com the only UK airline to be given prestigious 'Recommended Provider' status by Which?
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Customer satisfaction and trust is absolutely critical in an industry like ours, which is why we continue to invest in delivering the very best customer service. This accolade shows that our strategy is succeeding and really cements our position as the industry-leader when it comes to delivering customer service. We are very proud of this achievement, which comes on the back of numerous other award wins, and I would like to pay tribute to everyone at Jet2.com and Jet2holidays who works so tirelessly to look after our customers."
The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been run by the Institute of Customer Service since 2008 and is based on the responses of over 10,000 customers. It covers over 30 metrics of customer experience, including staff professionalism, quality and efficiency, ease of doing business, problem solving, complaint handling and attitudes towards trust and reputation. The measures in the UKCSI reflect the priorities customers have identified as the most important attributes of customer experience, and also include measures of customer effort and Net Promoter Score (NPS).
Just over a year ago, we launched Resort Flight Check-In, our free and exclusive service giving customers a hassle-free end to their holiday.
This fantastic service, unique to Jet2holidays, was originally trialled in selected hotels in Benidorm and proved so successful that it has been officially rolled out to a number of top resorts. It is now available in more than 150 hotels across a number of destinations, including Benidorm, Majorca, Tenerife, Costa Del Sol, Lanzarote, Paphos and Larnaca. Thanks to this expansion, it is estimated that 25% of our customers will be able to use the service this year.
The Resort Flight Check-In process is simple. Our friendly reps greet customers at their hotel on the day of their return flight and check their baggage in on the spot. Our special Ground Operations Team then securely transport the bags to the waiting aircraft, carrying out all the standard security checks.
This means that customers are free to make the most of their last day away, without the worry of having to look after their luggage. It also improves their experience at the airport as they can head straight through to security.
This summer we will have a team of over 500 Resort Flight Check-In staff, and at hotels where we offer the service, a giant branded mobile desk and podium is set up whenever it is open. On top of that, our fleet of Jet2holidays branded trucks are zipping between hotels to securely collect and transport baggage.
Don't just take our word for it though. Our customers love the service too - just take a look at some of these comments:
"I experienced Resort Flight Check-In and all I can say is 'fantastico'. 5 stars for you guys. It was the best service I have ever experienced from an airline."
"Check-in your cases at the hotel in the morning, and next time you see them is at arrivals. Great service, will be using again."
"Mightily impressed. No queuing. Hats off to a well organised company. Thank you."
"First time with Jet2.com and Jet2holidays and it won't be my last. Fantastic service especially when coming home. Luggage picked up at hotel, no queuing, and straight to security and the gate. Brilliant."
"Fantastic service. Made our last day of holiday so much more pleasant. Well done!"
If you want to find out more about Resort Flight Check-In, or if you want to stay somewhere that features the service, please just visit: www.jet2holidays.com/resort-flight-check-in
It all began in June 2007, and over 7 million happy holidaymakers later, Jet2holidays is celebrating its tenth anniversary with customers and staff.
To mark the occasion, celebrations are taking place across our UK and overseas bases throughout June. UK airports will be creating a series of celebratory themed cakes, with Jet2.com and Jet2holidays social media fans voting for the winner.
The Cake Off started today at Manchester Airport, when Jet2holidays staff were joined by Jet2 TV Allstars, Alan Halsall and Andy Whyment, to cut a specially created cake which was handed out to departing customers.
The celebrations took on added significance as we also celebrated three route anniversaries from Manchester Airport. As well as the 10th anniversary of Jet2holidays launching from the airport, today also marks the 10th anniversary of our Barcelona and Prague routes, as well as 5 years since we started operating to Pula from Manchester Airport. Since launching, over 435,000 Jet2.com and Jet2holidays customers have flown on these three popular routes.
The popularity of Jet2holidays' great value package breaks, with award-winning Jet2.com flights, industry leading 22kg baggage allowance and £60 per person deposit has seen Jet2holidays emerge as one of the 'big three' with licence to carry 2.27 million customers. Back in 2007 when we launched, this figure was just 23,000.
Back then, Jet2holidays operated to 15 destinations whereas today we operate to more than 40 top sun destinations across the Mediterranean, Canary Islands and Europe. We also have 26 world famous capitals and cultural centres, including Winter shopping trips to New York, available through Jet2CityBreaks which launched in May 2015. We now sell almost 4,000 hotels ranging from 2* to exclusive 5* properties through our 'Indulgent Escapes' brand.
This growth means that Jet2holidays will employ over 1,600 people in Summer 17, including a dedicated team to deliver our new and exclusive Resort Flight Check-In service, which allows customers to securely check in their bags at the hotel on their day of departure, leaving them luggage free for the rest of the day and at the airport.
Just last week, we also announced our latest new offering, Jet2Villas, a brand new villa proposition with hundreds of properties on sale. This gives customers the freedom of a villa holiday with the benefits of a package holiday.
As well as all of this, all Jet2holidays packages include free infant places as well as 0% credit and debit card fees. With a UK based call centre, and the option to book online, over the phone or through travel agents, Jet2holidays customers also benefit from 24 hour in-resort service. This has not only seen us enjoy tremendous growth but has also resulted in a number of coveted industry awards.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This Summer marks the 10th anniversary of delivering real package holidays through Jet2holidays and it is a great time to be celebrating the work which has seen us continue to go from strength to strength. That is only possible thanks to everyone here at Jet2holidays.
"As well as celebrating, we are looking forward too. Thanks to our continued investment into building a company that is focused on our customers, we look forward with real confidence. No other holiday operator works as hard to make its customers feel like a VIP, and on top of our fantastic sun and city destinations, those special Jet2holidays touches such as low £60 per person deposit, children go free, 24 hour in-resort assistance, and our exclusive Resort Flight Check In service means the next ten years should be just as successful."
Jet2.com is on the awards trail again - scooping two prestigious accolades in the inaugural TripAdvisor Travellers' Choice awards for airlines, winning the Best Airline - UK and Best Low-Cost Airline - Europe prizes.
The awards, covering every major carrier worldwide, are based on an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers over the past 12 months. It is the first time that the world's largest travel planning and booking site has held its prestigious Travellers' Choice awards for the airline industry.
TripAdvisor airline reviews launched in July 2016, giving travellers a platform to share their candid feedback about all major airlines around the globe.
TripAdvisor airline reviews are based on eight key service factors, which are then aggregated into an overall score. Jet2.com's score is the highest of any UK airline and European Low-Cost Carrier, with particularly strong scores for customer service, cleanliness, value for money, check-in, boarding, and our generous 22kg baggage allowance.
This family friendly formula, combined with great flight times, low fares and 0% credit and debit card fees has seen us win multiple awards recently, including being the only UK airline to be recognised by Which? as a Recommended Provider.
Steve Heapy, CEO ofJet2.com and Jet2holidayssaid: "We are thrilled and proud to be named by TripAdvisor as both the Best UK Airline and the Best Low-Cost Airline across all of Europe. What makes the accolades so special is the fact that they are based on customer experience and feedback, making the recognition even more rewarding.
"The fact that we continue to win awards is no coincidence. Everybody at Jet2.com strives to give our customers the very best experience possible and I would like to pay tribute to the brilliant Jet2.com team for doing that day in day out. Our family friendly formula is clearly working, and that, supported by fantastic customer benefits such as a generous 22kg baggage allowance, friendly flight times, 0% credit and debit card fees, and comfortable seating really is clearly putting us ahead of the competition in the eyes of our customers."