The Scottish travel industry awarded Jet2.com and Jet2holidays with a double triumph at last night's Annual Scottish Passenger Agents' Association Travel Awards (SPAA), the biggest event in the Scottish travel industry calendar.
Jet2.comwas named Holiday Airline of the Year for the eighth consecutive year, and Jet2holidays took home the Short Haul Tour Operator of the Yeartitlefor the fifth year in a row.
The two awards come in recognition of our friendly low fares and package holidays you can trust from the travel industry in Scotland, and come on the back of another successful summer from both Glasgow and Edinburgh Airports.
Alan Cross, Head of Trade at Jet2holidays, who was on stage to accept the awards said: "We have enjoyed another fantastic year at both of our Scottish bases, and the popularity of our leisure flights and package holidays means we are looking forward to much more success. Our award-winning teams work tirelessly to make sure that customers and independent travel agents in Scotland are provided with best in class service and these two prestigious awards recognise that our hard work really is succeeding."
Customers on this morning's Leeds Bradford to New York flight were treated to a US-style cheerleading display from the Leeds Beckett Carnegie cheerleading team at check-in, and were also given American goodies including Hershey's chocolates before departing to the Big Apple.
Today's flight marks ten years since Jet2.com's first service to New York, when our inaugural flight to the Big Apple took off from Leeds Bradford Airport in 2008.
Back then, we operated fourflights to New York whereas this Winter we are operating 28 New York trips covering Half Term, Thanksgiving, Christmas and New Year's Eve from six UK bases. Since the launch of flights and trips, their enormous popularity has resulted in sell-out trips and full aircraft.
Steve Heapy, CEO of Jet2.com and Jet2CityBreaks said: "We started operating New York flights 10 years ago, and their popularity has never been anything short of exceptional, especially since we started operating dedicated trips with Jet2CityBreaks. We couldn't let this milestone pass without celebrating in true Jet2.com and Jet2CityBreaks style, so we made sure our customers took off to the Big Apple feeling even more excited thanks to this fantastic send off."
Jet2.com and Jet2holidays enjoyed a tremendous treble at the 27th annual Northern Ireland Travel and Tourism Awards, as the travel industry recognised our successful operation at Belfast International Airport.
Jet2holidays collected the awards for Best Tour Operator to Europe and Best Travel Industry Internet Booking System, and Jet2.com won Best Airline to Europe.
This recognition comes on the back of our biggest ever programme from Belfast International Airport this summer when we operated more flights and holidays than ever before. This growth is set to continue into Summer 19 when we have more than 450,000 seats on sale to 24 destinations. including a brand new destination in Bourgas (Bulgaria).
Alan Cross, Head of Trade at Jet2holidays said: "We are very proud to receive such recognition from the Northern Ireland travel industry, and I would like to say thank you to everyone who voted for us. Our partnership approach to working with independent travel agents keeps going from strength to strength in Northern Ireland, as does our flights and holidays programme. With a huge Summer 19 programme on sale, our team is busy supporting agents to help them sell more award-winning package holidays so that they can successfully grow their businesses."
If you are an independent travel agent and want to find out more about our award-winning service, visit our dedicated trade site: trade.jet2holidays.com.
We are extremely proud to report that Jet2.com and Jet2holidays have won another two prestigious awards, based on the votes of those working in the travel industry. the votes of those working in the travel industry.
At the Selling Travel Agents Choice Awards, Jet2holidays wonBest Tour Operator to Europe and North Africa for the second consecutive year, and Jet2.com won Best Airline to Europe and North Africa.
Held since 2004, the Selling Travel Agents Choice Awards are nominated and voted for by UK travel retailers as well as the readers of Selling Travel.
Thank you to everyone who voted for us, and if you are an independent travel agent and want to find out more about our award-winning service, visit our dedicated trade site: trade.jet2holidays.com.
Our trade team enjoyed fantastic industry recognition at the Advantage Travel Partnership's third Big Celebration Lunch, when they were voted Leisure Sales Team of the Year.
This is the second year running that we have won this prestigious award, which is voted for by members of the Advantage Travel Partnership consortium as well as peers in the travel industry. It demonstrates the continued success of our partnership approach to working with independent travel agents
The awards were hosted by TV star Mark Durden-Smith and were attended by more than 250 delegates at the Hilton London Bankside.
Craig Davidson - General Manager of Trade Sales at Jet2holidays said: "We are delighted to have been voted Leisure Sales Team of the Year by members of the Advantage Travel Partnership. Accolades like this show that our commitment to building successful partnerships is working, and we would like to thank everyone who voted for us. We work tirelessly to support agents with everything from marketing support right through to running bespoke training courses, and this makes such endorsement all the more rewarding."
If you are an independent travel agent and are interested in finding out about how you could benefit from our partnership approach, please visit our dedicated trade site:trade.jet2holidays.com
Another major study has shown that, once again, Jet2.com is leading the way for delivering a great customer experience.
The report by C Space shows that Jet2.com is the 5th best company for delivering a great customer experience. The study is based on almost 6,000 UK consumers who shared their opinions on more than 1,000 companies.
The study asked customers to rate the companies against 21 emotional cues, including 'They notice and appreciate my loyalty', 'They Understand My Needs' and 'They Make Customer Experience the Number One Job'.
Against these criteria, Jet2.com is not only the top airline, but is one of the very best companies out there and that is because of our friendly low fares, friendly flight times, and commitment to delivering a VIP customer experience.
The study mirrors the findings of the UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, which earlier this year named Jet2.com and Jet2holidays as amongst the 25 best companies in the UK, and as industry leaders.
To read more about this latest report, please visit here:cspace.com/report/customerexperienced/
Olive Lounge Travel is the latest in a long line of independent travel agents to benefit from our partnership approach to working with them, and they will now be hosting an exclusive performance by pop icon Sinitta, after winning a social media competition that we hosted.
The exclusive gig by Sinitta on Wednesday 10th October will headline a launch event designed to celebrate Olive Lounge Travel's brand new Barrowford branch, located on Gisburn Road in Barrowford, near Colne in Lancashire. This is the company's second retail branch, in addition to its popular store in Crosshills near Keighley, West Yorkshire, which opened in 2016.
Founded as a home-based agency in 2015, Olive Lounge Travel has gone from strength to strength, thanks to the partnership approach of Jet2holidays which means the agency has benefited from joint marketing campaigns and promotional activity, such as a branded gazebo which was set up when the Tour de France visited Yorkshire - resulting in great interest and sales.
Gillian Polyhos, Co-Founder of Olive Lounge Travel said: "We have enjoyed enormous success since launching three years ago, and have quickly become one of the leading independent travel agencies in the area. We are very excited to be opening our second branch in Barrowford, and we're incredibly grateful to Jet2holidays, not just for this hosting this fantastic competition, but for the way they have supported us as a partner since day one."
Admission to the launch event is by ticket only, and these must be applied for in person in the store.
If you are an independent travel agent and are interested in learning more about how you could benefit from working in partnership with Jet2holidays, please visit our dedicated trade site: trade.jet2holidays.com
Jet2.com & Jet2holidays are the UK's third-largest airline and second-largest tour operator respectively.
Read all about our scale, strength, and growth above.
We are adding an extra aircraft and putting another 100,000 seats on sale for Summer 19 from London Stansted, on the back of strong demand for our great value package holidays from customers in the South and South East of England.
This latest expansion at our newest base means that we will now operate 12 based aircraft from London Stansted next summer, meaning more choice and flexible durations to the most popular destinations.
The addition of a new aircraft means another 100,000 seats are going on sale today - taking seat capacity at London Stansted next summer to over 1.85 million, an increase of 24% on Summer 18.
It means we will operate to 36 sun and city destinations in Summer 19, and today's additional capacity means more flights and holidays to a number of popular destinations including Cyprus, Turkey, the Canary Islands, the Balearic Islands, Portugal and Mainland Spain.
Key developments include:
- Cyprus - Now daily services to both Larnaca and Paphos
- Turkey - More destinations served in Turkey from London Stansted than any other airline. Now up to 20 weekly services to Turkey, including daily flights to Antalya and Dalamanas well as four weekly services to Bodrum and two to Izmir
- Canary Islands - Almost 30 weekly flights, including daily and double-daily services to Lanzarote and Tenerife, as well as five weekly services to Gran Canaria and three weekly services to Fuerteventura
- Mainland Spain and Balearic Islands - Almost 60 weekly flights in total, including daily and double-daily services to Alicante, Ibiza, Malaga, Menorca and Majorca
- Madeira - only operator to Madeira from London Stansted with weekly services increasing to four
- Portugal - number of services to Faro increased to 12 every week
- Greece- now over 30 weekly services to eight Greek destinations - Crete (Heraklion and Chania), Corfu, Rhodes, Kefalonia, Zante, Halkidiki and Kos
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This is great news for customers in the South and South East of England who are looking to enjoy a great value package holiday in the sunshine next summer. Continued demand means we are adding extra aircraft and increasing capacity by over 100,000 seats, giving local holidaymakers even more choice and flexibility with our award-winning airline and package holiday business. As the leading tour operator out of London Stansted, we are delighted to be adding more choice to a number of fantastic destinations including Turkey, Cyprus, Greece and Spain."
We are announcing more dedicated trips to Iceland from Leeds Bradford and Newcastle Airports, just weeks after putting our Iceland programme on sale. This exciting announcement means we are increasing our Iceland programme by 50% from the two bases.
Just weeks after going on sale with dedicated Iceland trips, and in response to demand from local holidaymakers, we have added another four-night trip, departing on Thursday 14th March 2019, from Newcastle Airport - and a three-night trip departing on Monday 18th March 2019 from Leeds Bradford. It means customers now have a wider choice of dedicated Iceland trips from Leeds Bradford and Newcastle - with three trips on sale from both bases.
The expansion means we are offering a total of 12 once-in-a-lifetime opportunities to experience this fantastic destination and the spectacular Northern Lights from five UK bases (Birmingham, Glasgow, Leeds Bradford, Manchester and Newcastle) across February and March.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "These additional trips to Iceland and the Northern Lights come in direct response to the demand we've seen from customers since launching just a few weeks ago."
"We are thrilled with this response, and we are now offering customers even more choice when it comes to visiting this wonderful country. Iceland is home to many natural and unique wonders, from the Northern Lights to natural parks and geothermal spas, and we can't wait to welcome customers on these trips-of-a-lifetime with us next year."
All flights to Keflavík International Airport near Reykjavik will be operated by award-winning Jet2.comon Boeing 737-800 aircraft, and the full programme is as follows:
Newcastle: 4-night weekend trip on 14-18 February, 3-night midweek break on 18-21 February or 4-night weekend trip on 14-18 March
Leeds Bradford: 4-night weekend trip on 21-25 February, 3-night midweek break on 25-28 February or 3-night midweek break on 18-21 March
Glasgow: 4-night weekend trip on 7-11 February or 3-night midweek break on 11-14 February
Manchester: 4-night weekend trip on 28 February-4 March or 3-night midweek break on 4-7 March
Birmingham: 4-night weekend trip on 7-11 March or 3-night midweek break on 11-14 March
For more information, please visit: www.jet2holidays.com/city-breaks/destinations/iceland/reykjavik
We are launching a new national advertising campaign from tonight - an evolution of our popular 'Hold My Hand' concept, targeting more holidaymakers and showcasing more areas of the award-winning Jet2holidays experience.
Part of an integrated brand campaign, five new adverts will be hitting TV screens across the UK, three for Jet2holidays and two for Jet2.com (links to the adverts can be found below).
The new adverts have been developed to showcase the joy that couples and families experience whilst travelling with Jet2.com and Jet2holidays, such as jumping into the pool, swimming in the sea or lapping up the sunshine. Each advert is accompanied by the track, 'Hold My Hand' by Jess Glynne.
The adverts will be supported by radio, digital, out of home, and social media campaigns as well as two online competitions, offering customers the chance to win a getaway to one of the five-star hotels in Gran Canaria that feature in the new advert. One competition winner will enjoy a seven-night stay for two adults at the Lopesan Costa Meloneras Resort & Spa and the other winner will get to experience a seven-night stay for two adults and two children at the Radisson Blu Resort & Spa.
The new family-targeted advert will premiere in a TV Special during Coronation Street tonight, with other TV Specials targeting couples during the X Factor and Vanity Fair over the weekend.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We are very excited to be launching these new Jet2.com and Jet2holidays adverts, which continue to capture the spirit of our award-winning airline and package holiday business. This integrated national campaign really demonstrates the memories that couples and families make when on holiday, and with summer behind us, it launches at the perfect time to inspire holidaymakers to plan their next trip with us.
"At Jet2.com and Jet2holidays we take great pride in offering every single customer our VIP service, alongside great benefits such as friendly flight times, free Resort Flight Check-in, low £60 per person deposit and free child places. On top of these benefits and with more 2-5 star hotels on sale than ever for Summer 19, we are very confident that this advert and the evolution of the 'hold my hand' concept will be a significant factor in the continued success of Jet2.com and Jet2holidays."
The advert was created by the Home Agency.
See the new ads here!
Jet2holidays Family Ad: youtu.be/5QEOy3Vg240
Jet2holidays Young Couple Ad: youtu.be/M-gznWyTY
Jet2holidays Couple Ad: youtu.be/FZEa61l19OM
Jet2.com Family Ad: youtu.be/93uKOinEcJw
Jet2.com Couple Ad: youtu.be/7qUF-JNDi0E
We have announced our latest recruitment drive, with over 3,000 jobs up for grabs across the UK and Europe in a variety of positions.
More than 2,000 jobs are located across our nine UK bases - in Flight Deck, Cabin Crew and Ground Operations roles - and a nationwide roadshow will support a huge recruitment drive to fill these positions. Dates of these recruitment roadshows can be found below.
The announcement comes as we continue to grow in Summer 19, with over 12 million seats on sale, a 12% capacity increase. Our Summer 19 programme will see us launch three brand new destinations (Bourgas in Bulgaria, Izmir in Turkey and Chania in Crete).
To support this growth and to continue our track record of delivering award-winning customer service, we are looking to recruit passionate and talented individuals to fill 100 Flight Deck, 1,000 Cabin Crew and more than 1,000 Ground Operations positions in the UK alone.
The Flight Deck roles are targeted at experienced Pilots with a strong training record and the commitment, energy and flexibility required to deliver the best service to our customers.
The Ground Operations Team will be responsible for ensuring that flights depart safely and on time. Working as part of a team of Customer Helpers, they work hard to ensure that customers have the perfect start to a lovely holiday.
Aspiring Cabin Crew members will be expected to deliver a consistently high level of safety and a VIP service to customers, working closely with the Flight Deck and the rest of the Crew to make every flight memorable.
On top of these UK roles, there are more than 1,000 positions available across Europe with Jet2.com and Jet2holidays. Of these, 500 positions are in Ground Operations roles in Spain and Portugal, with Customer Helpers, Ramp Agents and Dispatchers required to work as part of a team of Customer Helpers in airports such as Palma (Majorca), Alicante, Malaga and Faro.
We are also looking to recruit more than 450 colleagues in Customer Helper positions right across Europe. Our customer helpers work in our fantastic sun and city destinations and airports across Europe and the Mediterranean, helping and caring for holidaymakers to ensure that they have a problem free and relaxing time on their well-deserved holidays.
Finally, we are also recruiting more than 300 people to support our free Resort Flight Check-inservice overseas. This is a safe and secure service which allows Jet2holidays customers to drop off their bags at their hotel before going to the airport for their flight home. It means customers have extra time to enjoy themselves at their resort without lugging suitcases around, and it also means they enjoy a speedier journey through to airport security. The service has expanded to over 250 hotels in nine destinations, so we are looking for Drivers, Baggage Loaders and Customer Helpers to help support this growth and continue delivering a great service for customers.
Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "This is our biggest ever recruitment drive, and once again demonstrates our commitment to investing in our customers and in people's careers. The success of our award-winning business is down to the hard work of our fantastic colleagues, and we are looking forward to meeting passionate people to join our expanding team."
These positions for Summer 2019 will be advertised from September 2018.
Details and Dates for Upcoming Recruitment Roadshows:
Holiday Inn Glasgow Airport - Wednesday 12th September
DoubleTree Hilton Edinburgh Airport - Thursday 13th September
Maldron Hotel Belfast International Airport - Tuesday 18th September
Novotel Newcastle Airport - Wednesday 19th September
Jet2.com consistently the most punctual airline in the UK - topping OAG On Time Performance Rankings for 13 out of the last 14 months.
Jet2.comis not only the most punctual airline in the UK this summer, but data by leading travel intelligence company OAG also shows that we have outperformed all other UK airlines for On-Time Performance in 13 out of the previous 14 months.
Throughout the busy summer months of May, June and July, Jet2.comhas been ranked as the best airline in the UK for On Time Performance (OTP), achieving 82.4% for May, 82.6% for June and 85.4% for July. Jet2.com outperformed any other UK airline by more than 5% in June and by almost 4% in July.
OAG data also shows that Jet2.com is continually ranked as the Best UK Airline for On Time Performance, topping the rankings for 13 out of the last 14 months.
This has been achieved despite our significantly expanded flying programme, with more aircraft flying more routes than ever before. During peak periods this summer, as the UK's third largest airline, we have been flying over 350 flights every day to and from our nine UK bases, with a fleet of 91 aircraft in operation.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "OAG data is based on millions of flight records, so this is conclusive proof that Jet2.com is the most punctual airline in the UK. Customers want to get away for their well-deserved holidays on time, and our teams work tirelessly to make sure that happens day in day out. Alongside delivering our award-winning customer service and family friendly flight times, we're very proud to be the most punctual UK airline."
OAG is one of the industry's most recognised and respected providers of rankings of OTP for all airlines and airports.
Ruth Shackleton, Aircrew Manager at Jet2.com, has worked in aviation for over 20 years. Her career includes time serving in the RAF and a spell as Team Manager for the Red Arrows.
To celebrate her career, Ruth was recently photographed for the prestigious Country Life Frontispiece - described by some as the most famous page in publishing.
Jet2.com and Jet2holidays gave customers departing for their holidays an extra lift yesterday morning, by inviting local singing group So Choir! to give an impromptu Yorkshire inspired flash mob performance at Leeds Bradford Airport.
Customers travelling from God's Own County with Yorkshire's leading airline and tour operator were surprised at check-in with a true Yorkshire sing-song, complete with themed props and flags to add to the spirit of the day.
Donning tweed flat caps, the choir sang Yorkshire anthem Ilkley Moor Baht 'at, as well as classics by Yorkshire favourites the Kaiser Chiefs. To really put customers in the spirit they also belted out summer holiday hits such as 'Take the Weather with You' and 'Staying Out for the Summer.'
Phil Ward, Managing Director of Jet2.com said: "As Yorkshire's leading airline and tour operator we wanted to celebrate our Yorkshire heritage in style, whilst wishing customers a lovely holiday and putting everybody in the holiday spirit. We certainly managed to do that, and customers departing this morning took off on their well-deserved holidays with a real spring in their step."
Nic Slack, So Choir! Leeds Leader said: "We had an awesome time this morning surprising Jet2.com and Jet2holidays customers departing from Leeds Bradford Airport. The crowd were amazing, clapping and cheering us on. We hope we've provided Jet2.com and Jet2holidays customers with a Yorkshire Day to remember!"