Jet2.com topped BBC Watchdog Live's 'Super League' for airlines last night, outperforming other UK airlines for customer satisfaction, having the fewest delays & cancellations and complaint handling.
The consumer programme runs a 'Best or Worst?' strand every week, working with the Royal Statistical Society to produce a ranking of leading companies in a sector, based on an analysis of existing data.
Last night (Thursday 17th October), BBC Watchdog Live published an 'Airlines - Best or Worst? Super League', using complaints data and delays & cancellations data from the Civil Aviation Authority, as well as customer satisfaction data from Which?
Each UK airline was then ranked within these categories, and these categories were then combined to create the 'Airlines - Best or Worst? Super League'.
We topped every single category, coming out as the top UK airline in the 'Super League', as well as in each of the categories (the full rankings can be found below).
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This detailed analysis of UK airlines by BBC Watchdog Live and the Royal Statistical Society shows consumers across the country what our customers already know; that Jet2.com is the top UK airline for providing customers with a VIP experience, for getting them to their holiday destinations on time, and for looking after them when they need us. As proud as we are to be recognised for these achievements, we are equally as determined to carry on working hard to get these things right for our customers so that they continue to enjoy our award-winning experience time and time again."
Jet2.com helped to bring more Thomas Cook customers back to the UK over the weekend, thanks to three repatriation flights. Lanzarote to Belfast International on Thursday 26th September.
On Saturday, we flew customers from Costa de Almeria to London Gatwick and from Paphos to Manchester. On Sunday we flew customers from Reus to Belfast International.
Including these flights, we have now operated nine repatriation flights since last Monday. The other six flights are:
Lanzarote to Belfast International on Thursday 26th September.
Zante to Newcastle on Thursday 26th September.
Kos to London Gatwick on Thursday 26th September.
Crete (Heraklion) to Manchester on Wednesday 25th September.
Tenerife South to Belfast International on Tuesday 24th September.
Menorca to East Midlands on Monday 23rd September.
We are continuing to cooperate with the CAA, and customers can find out more about repatriation flights through the CAA website: thomascook.caa.co.uk/
Jet2.com and Jet2holidays' first recruitment roadshow for Thomas Cook colleagues surpassed all expectations on Friday, with over 700 people attending the event.
The roadshow, which took place at the Marriott Hotel near Manchester Airport, was designed to give Thomas Cook colleagues an insight into careers with us. It also showcased the vacancies that we have available, and gave attendees an understanding of the recruitment process as well as how to apply.
Over 700 people attended to find out about Flight Deck, Cabin Crew, Engineering and Ground Operations positions.
On the back of the roadshow, our Recruitment Team have received hundreds of high-quality applications for various roles and are busy working through the recruitment process.
Kay McCormick, General Manager - Recruitment at Jet2.com and Jet2holidays said: "The turnout at Friday's roadshow was phenomenal, and I would like to thank everyone who came to see us. We understand that it has been a distressing time for everyone who came, and we have worked flat out to put this roadshow on and showcase the various roles that we have available."
"We are already well underway with the recruitment process for a number of exciting positions, and are continuing to work hard so that we can recruit passionate and talented people to join our award-winning team."
We are holding a further three roadshows specifically for Thomas Cook colleagues this week at the following locations:
- Peterborough - Wednesday 2nd October (2.00pm - 6.00pm) - Holiday Inn, Peterborough-West, Thorpe Wood, Peterborough, PE3 6SG
- Birmingham Airport - Thursday 3rd October (10.00am - 3.00pm)- Arden Hotel & Leisure Club, Coventry Road, Bickenhill, B92 0EH
- London Stansted Airport - Friday 4th October (10.00am - 3.00pm) - Novotel London Stansted Airport, Round Coppice Road, Stansted Mountfitchet, CM24 1SF
You can also find out about vacancies via www.jet2careers.com
Following this week's news regarding Thomas Cook, we are holding a number of Recruitment Roadshows, specifically for Thomas Cook colleagues who have been impacted.
Colleagues from our teams will be at these roadshows to answer questions about what it is like to work for Jet2.com and Jet2holidays.
Roles available include vacancies in Flight Deck, Cabin Crew, Overseas Operations, Engineering and Ground Operations, as well as positions at our Commercial Office in Leeds City Centre.
The roadshows will take place at the following locations:
Manchester Airport - Friday 27th September (10.00am - 3.00pm) - Marriott Hotel, Hale Road, Hale Barns, Manchester, WA15 8XW
Birmingham Airport - Thursday 3rd October (10.00am - 3.00pm) - Arden Hotel & Leisure Club, Coventry Road, Bickenhill, B92 0EH
London Stansted Airport - Friday 4th October (10.00am - 3.00pm) -Novotel London Stansted Airport, Round Coppice Road, Stansted Mountfitchet, CM24 1SF
In addition to UK recruitment roadshows that we are running specifically for Thomas Cook colleagues, we are pleased to announce a series of similar sessions for those working overseas.
We have organised drop-in sessions across several of our destinations, to provide Thomas Cook colleagues with the opportunity to talk to the Jet2.com and Jet2holidays team about what it is like working for our company, as well as the vacancies that we are currently have available.
We have held successful sessions in Turkey (Marmaris, Antalya and Bodrum) today, and we would be delighted to welcome people to meet with us in Greece next week.
Further details about these sessions can be found below:
Zante - Monday 30th September, 1.00pm-4.00pm
Jet2holidays Office, Opposite Zante Airport, Kalamaki, Zakynthos, TK.29.090
Crete - Tuesday 1st October, 10.00am-1.00pm
Jet2holidays Office, 1st klm Heraklion, Moires National Road, Giufyros, 71414
Rhodes - Tuesday 1st October, 10.00am-1.00pm
Savaidis Travel, 4th Km, Rodos Lindou, Rhodes Town, Greece, 85103
Corfu - Wednesday 2nd October, 10.00am-12.00pm
Corfu Connect, 3rd km Ethnikis Lefkimis, Kanlia, 49100
Kos - Wednesday 2nd October, 2.00pm - 5.00pm
Jet2holidays Office Zipari, Dodecanese Travel, 4th Klm Eparchiako Road, Fokalia Area, Kos, 85300, Dodenanisa
Jet2.com and Jet2holidays are the UK's third-largest airline and second-largest tour operator respectively. We provide award-winning flights and holidays to sun, city and ski destinations in the Mediterranean and the Canary Islands.
Our relentless focus on delivering a VIP customer service is the reason we win multiple awards, and is why we continue to operate a growing, successful business.
For the year ended 31st March 2019, our leisure travel business generated £2.96bn of revenue, which represented a 34% growth year-on-year. Our leisure travel operating profit was £199.1m (up 63% year-on-year) reflecting the strong demand for our product and our service. You can read about our continued positive trading performance in our latest Annual Report and Accounts 2019.
With 100 aircraft in our fleet, and load factors consistently above 90%, we serve many destinations daily and several times a week, providing great choice at affordable prices, delivering the flexibility that today's holidaymakers require.
We continue to dedicate significant resources to deliver this strong performance, so customers can enjoy great value, award-winning customer service, and ATOL protected package holidays they can trust when they travel with us to the sun spots of the Mediterranean, the Canary Islands, and to European Leisure Cities.
Read more about our leisure travel business here: www.jet2.com/leading-leisure-travel-group
Jet2holidays is a headline sponsor at the Cycle Expo Yorkshire, which is taking place this weekend at Harrogate's Yorkshire Event Centre (YEC).
Treating cyclists to a feast of entertainment, celebrity guests, demo zones, world class displays and exclusive shopping opportunities, Cycle Expo Yorkshire is the UK's latest and most engaging celebration of everything cycling.
As headline sponsor of the Cycle Expo Yorkshire's Travel Zone for the second year running, we will be showcasing the wide range of cycling holidays that we offer across Europe, alongside the many smart features you can enjoy when booking a cycling break with Jet2holidays. From 32kg bike carriage, to bike transfers and handpicked hotels with specialist cycling facilities, cyclists can enjoy fantastic, stress-free holidays when you book with us.
Featuring destinations beloved by the world's best cycling teams, with routes ranging from challenging climbs to beginner-friendly flats, you wheelie will be ahead of the peloton!
As well as showcasing all these benefits, we will be holding a treasure hunt, as well as inviting attendees to put their talents to the test and see how fast they can pedal via our Wattbike challenge, with flights to Majorca with free bike carriage up for grabs.
Cycle Expo Yorkshire is taking place from 21st-22nd September at Harrogate's Yorkshire Event Centre (YEC).
You can find further information at www.cycleexpo.co.uk/
For further information on cycling holidays with Jet2holidays please visit: www.jet2holidays.com/cycling-holidays
Jet2.com was crowned Airline of the Year at last night's prestigious TTG Travel Awards.
We added to our vast award collection by beating several short-haul and long-haul carriers to scoop the coveted prize.
The TTG Travel Awards are recognised as being the toughest to win in the UK and Irish travel trade, celebrating the very best in the business. They are based on travel agent ratings as well as a panel of judges, so this shows Jet2.com really is the best in class.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We have won countless awards for our commitment to delivering a VIP service, but this is the first time we have won at the TTG Travel Awards, making it a very special accolade. It is tremendous recognition from the travel industry and we would like to thank everyone who supported us. It shows our continued hard work to provide the very best product and service is working, and every single colleague deserves this accolade for the brilliant work that they do every day."
Jet2.com and Jet2holidaysenjoyed a triumphant evening at the Travel Bulletin Star Awards yesterday, picking up a hat trick ofaccolades as voted for by travel agents across the UK.
Jet2holidays, the UK's second largest tour operator, won the Star Family Holidays Operator award for the second year running at the prestigious event, which was held at The Landmark Hotel in London. We beat several competitors to win this award, with agents recognising our great value package holidays and industry-leading customer service.
In addition to that, our 20-strong Trade Sales team scooped the coveted Star Trade Sales Teamaward - as independent travel agents recognised our Partnership 2 Success strategy, which sees us work in collaboration with independent agents to help them increase sales and grow their businesses.
Our whole approach to working with independent travel agents is based on this partnership model, so we are delighted to have been recognised with this award.
Finally, Jet2.combeat the competition to win the Star Leisure Airline, in recognition of our friendly low fares and commitment to delivering a VIP service for all our customers.
The Travel Bulletin Star Awards are a highlight on the travel industry calendar, bringing the industry's finest together for a glittering awards ceremony to honour star performers as voted for by Travel Bulletin's travel agent readers.
Speaking after the ceremony, Jet2holidays' Head of Trade Sales, Alan Cross said: "We are absolutely thrilled to have won three awards as voted for by travel agents. Everything our Trade Team does is geared towards delivering growth and success for our independent travel agency partners, so there is no better validation of our approach than these awards. Our focus on working in partnership with independent travel agents, and delivering great value and a VIP experience for their customers, so that they want to book with us time and time again, will remain at the heart of everything that we do so that we can enjoy more successes such as this."
Data by leading travel intelligence company OAG has shown that Jet2.com was the most punctual UK airline during the busy travel month of July.
With July marking the start of the peak summer holiday period, the OAG data shows that we achieved the best On Time Performance (OTP) in the UK for the month (79.6%), more than 2% ahead of any other UK airline. This performance is made all the more impressive by the fact that we operated our biggest ever July programme, with over 10,000 flights departing in the month.
The latest data means that Jet2.com has now achieved the best OTP in the UK for 13 of the previous 16 months, including every month in 2019 apart from June.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "With holidaymakers escaping the gloomy British weather for the peak holiday season, this data is proof that Jet2.com is the UK airline for getting customers away on time for their well-deserved holidays. There's no better way to start your holiday, and our teams work tirelessly every day to make sure this happens, whilst delivering our VIP customer service."
OAG is one of the industry's most recognised and respected providers of rankings of OTP for all airlines and airports. View their reports here:www.oag.com/monthly-on-time-performance-reports
Jet2.com and Jet2holidays have once again been ranked as the best in their industries and amongst the very best in the UK for delivering first-class customer service, according to detailed new research.
The latest UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, has ranked Jet2holidays 12th out of more than 250 companies - making the package holiday specialist the 'Best in Tourism' and the highest ranked tour operator for customer service.
Jet2.com comes joint 22nd in the list - making us the highest ranked airline in the study and the 'Best in Transport.'
The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been run by The Institute of Customer Service since 2008. It is based on the experiences and relationships that more than 10,000 customers have with organisations, with over 250 major brands featured in the study.
Over 25 different metrics - such as staff professionalism, quality & efficiency, product quality, and complaint handling - are factored into the results.
Jet2holidays is the only tour operator in the top 50, receiving a customer satisfaction score of 83.3, above the average for companies in the 'tourism' sector, which average 80.2. The average for all companies in the entire study is 77.1.
Jet2.com has a customer satisfaction score of 82.0, way about the average for companies in the 'transport' sector, which average just 70.8.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "I am very proud that customers see Jet2.com and Jet2holidays as the leading airline and tour operator for delivering great customer service. Achieving such recognition from our customers is something that we work on tirelessly on, as we know how hard people work and save so that they can enjoy their well-deserved holidays. We want every single customer to feel like a VIP when they travel with us, and we will continue to make sure that this is at the heart of everything that we do."
For further information on the study, please visit: lp.instituteofcustomerservice.com/uk-customer-satisfaction-index-launch-institute-of-customer-service-index-launch
Jet2holidays has today been recognised as a Which? Recommended Provider for 'taking the bar for package holidays and raising it through the roof'. This announcement comes after Jet2.com was again recognised as a Which? Recommended Provider earlier this year.
The Which? Holiday Companies Survey, completed by thousands of Which? members, asked customers about their experiences with different travel companies. An overall customer score was then compiled based on several factors including accommodation, customer service, description vs. reality, the holiday representative, the organisation of the holiday, and value for money.
With an impressive overall customer score Jet2holidays is ranked ahead of a number of competitors and tour operators, with Which? pointing out how some of those competitors have "forgotten what makes a package holiday great: a well-managed experience with good customer service before you fly and helpful reps on the ground."
The survey shows that Jet2holidays scored consistently well on every single factor, with the Which? report saying this about us: "Holidaymakers love the friendly customer service, free 22kg of luggage and the Free Resort Flight Check-In service."
This success comes on the back of our continued investment into delivering a VIP experience so whether a customer stays in an ultra 5-star luxury hotel, or a 2-star self-catering apartment, they will be given the same level of service. This investment means that Jet2holidays has industry-leading call centre service levels, a customer helpline that is open 24 hours a day and 365 days a year, more Customer Helpers at airports and in resort than other tour operators. On top of that, unique touches such as Free Resort Flight Check-In and Twilight Check-In services make customers feel like a VIP.
Alongside this success, in January was Jet2.com recognised as a Which? Recommended Provider again.
The Which? Airlines Survey, completed by almost 8,000 Which? members, asked those flying from a UK airport about their travel experiences on a number of short haul airlines. The overall customer score for this was based on factors including punctuality, boarding, seat comfort, cabin environment, customer service, food & drink, and value for money.
The survey showed that Jet2.com scored consistently well on all factors, with our customer service yet again singled out for praise.
The Which? survey also showed that our fleet of brand-new Boeing 737-800NG aircraft are making a huge impression on customers, with the cabin environment receiving high marks. We marked a major milestone in January 2019 when we received the last of 34 brand new Boeing 737-800NG aircraft, taking our fleet size to 100 aircraft, to support our continued growth whilst providing customers with even more choice and flexibility.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "Quality is at the heart of everything we do at Jet2.com and Jet2holidays, as we know how hard people work and save for their holidays. To receive this recognition from Which? is therefore something we are extremely proud of, as it is based on the experiences of paying customers - and it shows that our investment in delivering a VIP customer experience is working. Whether you book a flight with Jet2.com or a package holiday with Jet2holidays, what you get is a team that is obsessed with customer service, and this is reflected in these fantastic accolades. I am extremely proud to work with the thousands of Jet2.com and Jet2holidays colleagues who put everything into delivering this service for our customers every single day."