Airport Customer Helper (Rep) - Arrecife

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers “Have a Lovely Holiday!”

We have fantastic opportunities to join our Jet2holidays Team as an Airport Customer Helper (Overseas/Holiday Representative) starting in June 2023!

Our Airport Customer Helpers are present in the airport to ensure a smooth stress-free customer journey on both their arrival and departure to your destination.

What will you do in the role?

Reporting into the Airport Team Leader, you will Work as One Team with internal & external teams to deliver VIP Industry Leading Customer Service to our customers. You will be provided with fantastic training to ensure you:

• Take Responsibility of meeting and greeting all our arriving and departing customers

• Support with the preparation and delivery of essential holiday information and pre-booked transfers

• Report the on-time performance of our transfers and customer queries quickly and effectively using our in-house digital systems

What are the key skills / experience you’ll already have?

• A genuine passion for delivering outstanding customer service at all times

• The confidence to handle a variety of customer facing situations and make considered decisions in tight timeframes

• A naturally positive and friendly personality, as well as the determination and resilience when working with large customer volumes

• The flexibility to quickly adapt to changing situations

• An organised approach to work and confidence in using multiple digital systems

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -

• Fully paid training, uniform & IT equipment

• Local employment contract

• Competitive salary, with annual pay review

• Monthly 1-1 meetings with the Airport Team Leader

• Coaching, development & career progression across Jet2.com & Jet2holidays

• 45 days holiday entitlement per annum (including Public Holidays)

• 3 x salary life assurance

• Generous Discretionary Profit Share Scheme

• Colleague discounts on Jet2holidays and Jet2.com holidays and flights

• Recommend a Friend bonus scheme

Our Airport Customer Helpers are rostered in line with our flying programme. As such, you will have a flexible approach to the workplace including early starts, late finishes & weekend working

As we employ on local Spanish employment contracts, ideally you will already hold full right to work documents for Spain and already be living in Lanzarote or willing and able to source your own accommodation and required documents.

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

Once we have received & reviewed your application, we will then invite you to complete the Airport Customer Helper recruitment process. This includes a video interview and then an interview with our Lanzarote Management team!

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!