Team: Destination Management


Contract Type: Permanent

Hours Per Week: 40 Hours

Come meet us at our Jet2holidays Open Day Event on Saturday 28th January 2023!

If you are interested in finding out more about our Summer 2023 Overseas Management and Support Opportunities, we would love to meet with you to share information about our roles and life working with Jet2holidays.!

Jen will be available between 10am–12pm on Saturday 28th January 2023 to discuss our UK based opportunities Including:
General Manager - Planning & Logistics
Jet2holidays Operations Duty Manager
Rostering Executive

Craig will be available between 10am–5pm on Saturday 28th January 2023 to discuss our overseas based opportunities Including:
Destination Manager

Come along to meet the team at:

Clayton Hotel - Leeds City Centre
Sweet Street
Leeds LS11 9AT
United Kingdom

If you have a Tour Operations or related background, we have fantastic opportunities to join the Jet2holidays Overseas Destination and Operational Team in one of our European Destinations or in Holiday House, Leeds City Centre. Our Destination and Operational Managers have overall responsibility for managing the planning, performance and service delivery of Jet2holidays across the destination.

What will you do in the our Management roles?
You will Work as One Team with our local agent in resort and senior UK stakeholders to achieve set KPIs, ensuring company policies, procedures and values are always followed. You will be provided with fantastic training to ensure you:

  • Oversee and drive the performance of a large team of Airport and Resort based Team Leaders and Customer Helpers
  • Build and maintain strong relationships with our hoteliers, local agent, transfer provider and internal UK based departments.
  • Maximise Jet2holidays presence, ensuring branding and quality guidelines are always adhered to
  • Deliver a strong destination of performance and results, feeding back to senior UK stakeholders where improvements can be made
  • Have the confidence and skills to successfully manage high-level customer incidents
  • Constantly review and manage your destinations budget
What are the key skills / experience you’ll already have?
  • Previous senior operational management experience, gained from working within a tour operations
  • The ability to effectively analyse and report on key operational results
  • Excellent stakeholder management skills at a Senior level
  • Evidence of previous successful team leadership and motivational skills
  • Previous experience in recruiting, training, and managing a large team
  • The confidence to handle a variety of situations and make considered decisions at a senior managerial level in tight timeframes
  • The ability to positively address any performance issues within your team, in line with company policies and procedures
Being part of the Overseas Management Team, you will have various roles & responsibilities and as such we do not have a set working shift pattern. You will need to be very flexible in your approach to work; being on call 24 hours a day forms part of the role, should there be a serious customer incident in your destination.

For UK Passport holders that do not currently hold the right to work in Europe. To support the application for a highly qualified permit/visa you must have at least 3 years’ experience in a similar role within the travel/customer service industry and preferably hold either a university degree, master’s degree, or PhD qualification.

Help us to send our all-important customers on holiday with and Jet2holidays!!

Other Opportunities

Holidays Operations Overseas roles in Destination Destination Management