Team: Ground Operations - Central Support
Salary: Competitive
Contract Type: Fixed Term
Hours Per Week: 40 Hours
Are you passionate about leading teams, ensuring safe operations and delivering outstanding service? Join our Jet2.com & Jet2holidays team in Malta as a Duty Manager
What we offer:
- Full time fixed term contract with potential for permanent
- Competitive salary + Management bonus scheme
- 25 days holiday (pro-rated)
- Paid training, life assurance & retail discounts
- Discounts on Jet2.com & Jet2holidays flights
- Recommend a Friend bonus
What we’re Looking For
- Strong background in aviation – check-in or ramp handling experience is advantageous
- People manager with proven experience leading, motivating and coaching teams
- Ability to deliver outstanding Customer Service in a fast-paced operation
- Natural problem solver who remains calm under pressure
- Fluent in English
- As we employ on local contracts, you will already hold full right to work documents for Malta
What will you do in the role?
- Take Responsibility - Lead, oversee and support the safe and punctual ground operation, ensuring all Jet2.com & Jet2holidays customers receive a VIP experience. You will directly manage an Airport Supervisor and their respective team of 4 Customer Service Agents as well as supervise our third-party handlers.
- Be Present – Manage landside & airside activities, complete daily operational reports, monitor station KPIs and ensure all Jet2.com policies, procedures and safety standards are always followed.
- Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values
- Work as One Team - Build strong relationships with third-party handlers, airport stakeholders and Jet2.com & Jet2holidays colleagues. Promote a “One Team” culture and collaborate to improve performance and operational delivery across the station.
Ready for your career to take off? Apply today!
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Ground Operations - Central Support