Senior Business Analyst - Transformation

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Senior Business Analyst, you’ll have a major impact on helping us achieve our goal. You’ll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling Jet2.com and Jet2holidays to stay ahead in the market.

• Hybrid working (we’re in the office 2 days per week
• Colleague discounts on Jet2.com flights and Jet2holidays packages
• Generous Discretionary Profit Share Scheme

What you’ll do:

• Act in a senior BA capacity, leading early-stage analysis for complex, strategic programmes, shaping ideas from problem definition through to clear, actionable outcomes before delivery begins.
• Explore and articulate business problems and opportunities, identifying what business analysis needs work may require to support translation from problem statement to requirements.
• Produce high-quality analysis artefacts such as problem statements, process models & user journeys. Model best practice, coaching more junior colleagues to achieve the best results to drive strategic goals.
• Ensure that outcomes of upfront analysis are well-understood, well-defined, and collaborate with product leadership & teams to ensure items are ready to transition into delivery teams when appropriate.
• Build strong partnerships across multiple internal departments to develop a deep understanding of how the business operates and how our systems support it.
• Develop and maintain subject matter expertise across our products, platforms, and processes, providing trusted insight to stakeholders.

What you’ll have:

• Proven experience as a Senior Business Analyst, with a strong track record of working within large or complex organisations.
• Experience of direct and matrix line management.
• Strong analytical skills, with the ability to structure ambiguity and turn complex problems into clear, consumable outputs.
• Excellent communication and stakeholder management skills, with confidence engaging at all levels of the organisation.
• A proactive, inquisitive mindset and the ability to balance multiple priorities in a fast-paced environment.
• Familiarity with agile and/or scaled environments, with the judgement to apply the right techniques at the right stage of the lifecycle.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

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