Station Manager - London Gatwick

As our Station Manager, you will have overall operational and management accountability for the Jet2.com Ground Operations Team (customer facing and dispatch).

Your will have overall responsibility for ensuring the safe, efficient and effective delivery of the operation as well as the delivery of our famous VIP Customer Service. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of both landside and dispatch activities. You will also oversee third-party partners to ensure adherence to Jet2.com's service specifications. This is an exciting opportunity to play a pivotal role in the continued growth of our business.

What will you do in the role?

• Provide guidance and leadership to ensure colleagues and suppliers deliver and exceed Jet2.com standards for Safety, Customer Service, cost management, and ancillary revenues.
• Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
• Lead, inspire and coach your Ground Operations Management Team, across the customer facing & dispatch operation.
• Ensure that our customer promise is consistently delivered, and required standards are achieved.
• Be accountable for productive business activity and reporting.
• Enable your teams to work together to deliver a first-class customer service at the airport.
• Build strong working relationships locally and partnering closely with stakeholders, including third-party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.
• You will be responsible for the development and management of team of our Senior Duty Manager, with indirect responsibility for the wider colleague population.
  

What are they key skills/experience you'll already have?

• The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
• You will have a proven track record in leading and developing large, high performing airport teams and will share our passion for supporting our colleagues.
• An experienced people manager, you will have operated at a senior level within an airport environment, ideally leading both customer facing and airside operational teams.
• Experience of effectively managing demanding situations, such as disruptions, is required,
• As an experienced senior leader, you will have the ability to effectively manage demanding internal and external stakeholders and will be able to demonstrate the commercial acumen required to succeed in this environment.

What Can We Offer You?

We offer our valued colleagues a range of benefits including: -

• Competitive salary and bonus scheme
• Contributory pension scheme
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle