Customer Helper - Station Supervisor - Malta Airport (MLA)

Are you passionate about leading teams, ensuring safe operations and delivering outstanding service? Join our Jet2.com & Jet2Holidays team Malta as a Station Supervisor

What We Offer:

• 26,777.00 € annually (pro-rated) + 450.00 € monthly supplement
• Full time seasonal contract
• 39 days holiday (pro-rated)
• Free uniform, paid training, life assurance & retail discounts
• Discounts on Jet2.com & Jet2holidays flights
• Recommend a Friend bonus

What We’re Looking For

• Strong background in aviation – check-in or ramp handling experience essential
• Proven experience leading, motivating and coaching teams
• Ability to deliver outstanding Customer Service in a fast-paced operation
• Natural problem solver who remains calm under pressure
• Fluent in English and Local Language
• As we employ on local contracts, you will already hold full right to work documents for Malta

What will you do in the role?

• Take Responsibility - Lead, oversee and support the safe and punctual ground operation, ensuring all Jet2.com & Jet2holidays customers receive a VIP experience.
• Be Present - Supervise landside and depending on the base airside activities, complete daily operational reports, monitor station KPIs and ensure all Jet2.com policies, procedures and safety standards are always followed.
• Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values
• Work as One Team - Build strong relationships with third-party handlers, airport stakeholders and Jet2 colleagues. Promote a “One Team” culture and collaborate to improve performance and operational delivery across the station.