Resort Manager - Algarve

We’re looking for an experienced Resort Manager to lead our resort operations in Algarve, Portugal, where you’ll play a pivotal part in creating seamless, memorable holiday experiences for our customers.

As Resort Manager, you’ll oversee a team of Resort Team Leaders, each managing their own group of Resort Representatives, ensuring smooth day-to-day operations and outstanding service delivery. Collaboration is key in the role — you’ll work closely with both our Airport Team Leaders as well as internal teams and external partners to drive excellence across the resort.

You’ll take full ownership of resort team performance, using Management Information (MI) reports and digital tools to monitor results, identify opportunities for improvement, and implement effective action plans. This is a leadership role that combines operational expertise and understanding, people management and a passion for delivering exceptional customer experiences.

Reporting directly to a Regional Manager based remotely, you will have significant input into planning, budgeting, and delivering the Jet2holidays service across Algarve, driving strong performance and exceptional results within the resort operations.

We’re looking for someone who can demonstrate ability and experience in:

• Collaboration with local agents, transfer providers, hoteliers and senior UK stakeholders to achieve KPIs, ensuring compliance with company policies, procedures and service level agreements.
• Managing costs effectively whilst delivering against budget and customer service metrics.
• Leading operational resilience, playing a pivotal role in disruption management and customer escalations.
• Developing and inspiring your team through scheduled in-person and virtual meetings, training sessions, and monthly 1:1 performance and welfare reviews.
• Driving strategic decisions using MI reports, trend analysis and your local destination expertise to identify opportunities and implement improvements.
• Monitoring and reporting on operational challenges impacting the customer experience, such as building works, local events, or industrial action.
• Leading by example, demonstrating role-model behaviours and living our company values in every aspect of your role.

Prior experience in Tour Operations, people management within a Holiday operations environment and a strong background in leading operational teams. Rather than simply owning decisions, you’ll contribute to shaping outcomes, using your proven ability to deliver results and manage budgets effectively.

You’ll be a proven confident communicator and skilled in building relationships with stakeholders. Your ability to interpret data and MI, combined with solid IT literacy, will help you influence decisions and drive improvements should be of a high level.

As this role is offered on a local employment contract, you must already hold the full right-to-work documentation for Portugal and a full and valid driving licence and access to your own car are essential. Business travel expenses will be reimbursed.

We look forward to your application & the growing your career with Jet2holidays!