Passenger Service Supervisors: London Gatwick Airport

We have some fantastic opportunities to join our Passenger Services Supervisor team at our 14th UK base, London Gatwick Airport!

As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third-party partners and airside colleagues to ensure a seamless experience.

What will you do in the role?

• Lead and support the day to day Passenger Service Agent team performance on each shift.
• Play an important role in ensuring the efficient running of the day to day check-in and boarding operation.
• Work closely with our third party partners to ensure we deliver a fantastic service.
• Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets
• Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
• You will be responsible for the development and management of team Passenger Service Agents

. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.


What are they key skills/experience you'll already have?

• Experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
• The ability to provide direction and guidance in challenging operational situations.
• A passion for customer service and safety.
• Previous experience of passenger service operations in the airport ( check-in, boarding etc.)

What Can We Offer You?

We offer our valued colleagues a range of benefits including: -

• Excellent salary, with annual pay review
• Contributory pension scheme
• Discretionary profit share bonus scheme
• 34 days holiday entitlement per annum (including Bank Holidays)
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!