Passenger Service Agent Supervisor - La Palma

Jet2.com is landing in La Palma this Summer 2026 and we have an exciting opportunity for a Passenger Service Agent Supervisor to join our Ground Operations team and create memories for our all-important customers!

Are you passionate about helping people and delivering outstanding service? Join our Jet2.com & Jet2Holidays team in La Palma as a Passenger Service Agent Supervisor


What We Offer:

• 20.282.00 € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays
• This is a 20-hour (part-time) permanent intermittent contract with the potential to increase the hours depending on the operational requirements
• 45 days holiday (pro-rated)
• Free uniform, paid training, life assurance & retail discounts
• Discounts on Jet2.com & Jet2holidays flights
• Recommend a Friend bonus

What We’re Looking For

• Ability to work as a team
• Fluent in Spanish & intermediate/fluent English
• Ability to have a flexible and positive approach
• have a proven track record of leading and motivating others in a management or supervisory role
• Provide Excellent Customer Service in a fast-paced environment
• Ability to liaise with challenging situations such as flight delays and disruptions

What will you do in the role?

• Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.
• Be Present - Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
• Take Responsibility - Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)
• Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience