Once again, we have been recognised for doing the right thing for customers during the Covid-19 pandemic, after Jet2holidays was awarded two accolades at the prestigious British Travel Awards 2020. 

We are proud to have won a silver award in the Best Holiday Company to the Iberian Peninsula category and a bronze award in the Best Holiday Company to East and Southeast Europe category. 

Usually a live event, this year’s British Travel Awards were at a virtual ceremony and celebrated companies who have responded well to the pandemic. 

Over 132,000 holidaymakers cast more than 240,000 votes across the categories to have their say on who they consider the best in travel. This year, consumers were encouraged to vote for companies who had provided the best customer service during the pandemic whether that was by way of arranging refunds, re-bookings or cancellations for customers whose plans have been affected.  

Award-winning customer service is at the heart of everything we do, and the pandemic has been no different, as we have continued to put customers first. 

It is not the first time that our efforts to look after customers have been recognised in this way. Our customer-first strategy during the pandemic has seen us win praise from customers, consumer organisations, media, and independent travel agents for how we have looked after customers who have been affected by any programme changes. Whether processing swift refunds or helping save customers’ holidays by offering flexible re-book options, we have experienced positive feedback for our approach. 

 This includes Jet2holidays ranking as one of the best travel firms for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). We were also named ‘Best Short-Haul Operator’ at The Sun Travel Awards 2020 and emerged as the industry leader for customers for cancelled holidays in a review by Money Mail! 

We are very proud that our customer service continues to be recognised in this way and would like to thank everyone who voted for us!