Customer Contact

This Team is the first port of call for many of our customers! That's why it's important that whether we're a friendly voice on the phone or offering our guidance online, we always aim to provide shining standards of service. Customer Contact places you in a fast-paced, dynamic and rewarding environment where you'll be immediately recognised for your achievements. We're a direct point of contact for both customers and travel agents, ensuring we're the first step of the VIP customer experience for and Jet2holidays.

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Customer Service

We handle all feedback via email and by letter from our customers about their entire or Jet2holidays experience.

Keen attention-to-detail is key. Excellent written communication and shining customer service skills are both needed to excel in this Team. It's vital that we spot the key concerns and indeed praises of our customers.

We always aim to respond with care and consideration to ensure we still offer our customers a VIP experience even when they have returned home.

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Pre-Travel Services

When customers have a query about their flights, we're often their first point of contact. That's why it's important we take on this responsibility and fully engage with every enquiry. After all, by dealing with amendments and cancellations as smoothly as possible, we can help ensure our customers have a VIP experience on our flights, along with our famous friendly service.

We're currently open Monday- Friday, 0800-2100 and Saturday and Sunday, 0900-1800.

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We're ready with a friendly tone and expert advice to take direct calls from customers, travel agents and groups of 9 or more who want to book our award-winning package holidays.

Excellent service is key - we even have a LiveChat Team to help customers with booking online. Our attractive commission scheme ensures we keep a commercial focus too.

We're open 364 days a year, Monday to Friday 0800-2300, Saturday from 0830-2000 and 0900-2000 on Sundays.

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