Customer Contact

This Team is the first port of call for many of our customers! That's why it's important that whether we're a friendly voice on the phone or offering our guidance online, we always aim to provide shining standards of service. Customer Contact places you in a fast-paced, dynamic and rewarding environment where you'll be immediately recognised for your achievements. We're a direct point of contact for both customers and travel agents, ensuring we're the first step of the VIP customer experience for Jet2.com and Jet2holidays.

It is an incredibly exciting time for us. In July 2016, we announced the launch of our eighth UK airport base at Birmingham Airport. In September 2016 we took delivery of the first of 34 brand new Boeing 737-800 NG Aircraft and announced the launch of our ninth UK airport base at London Stansted Airport. Everyday, we see our family friendly formula continually delivering success - something which saw us recently voted the UK's best airline by users of TripAdvisor and the UK's Most Loved Airline by users of Skytrax.

If you would like to find out more information about these exciting developments please visit www.jet2careers.com/news.

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Customer Service

We handle all feedback via email and by letter from our Customers about their entire Jet2.com or Jet2holidays experience.

Keen attention-to-detail is key. Excellent written communication and shining customer service skills are both needed to excel in this Team. It's vital that we spot the key concerns and indeed praises of our Customers.

We always aim to respond with care and consideration to ensure we still offer our Customers a VIP experience even when they have returned home.

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Pre-Travel Services

When Customers have a query about their flights, we're often their first point of contact. That's why it's important we take on this responsibility and fully engage with every enquiry. After all, by dealing with amendments and cancellations as smoothly as possible, we can help ensure our Customers have a VIP experience on our flights, along with our famous friendly service.

We're currently open Monday- Friday, 0800-2100 and Saturday and Sunday, 0900-1800.

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Sales

We're ready with a friendly tone and expert advice to take direct calls from Customers, travel agents and groups of 9 or more who want to book our award-winning package holidays.

Excellent service is key - we even have a LiveChat Team to help Customers with booking online. Our attractive commission scheme ensures we keep a commercial focus too.

We're open 364 days a year, Monday to Friday 0800-2300, Saturday from 0830-2000 and 0900-2000 on Sundays.

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